=== WP Support Ticket === Contributors: avimegladon Donate link: http://aviplugins.com/donate/ Tags: support, support ticket, user support, wordpress support, reply, ticket, help, user help, ticket support, support email, email notification, email, email support, support plugin, user support plugin, plugin support Requires at least: 2.0.2 Tested up to: 4.1 Stable tag: 2.2.0 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Wordpress user support plugin. Registered users will be able to create new support tickets and reply to already created support tickets. == Description == Use this plugin to create your own user support system. Let customers of your site to generate a support ticket when ever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when ever you add a reply message to the ticket. * Registered users / Customers can create support tickets. * Customers can search tickets from the ticket list. * Admin can reply on support tickets from admin panel. * Files can be attached to the reply message. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip * Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open. = Usage Shortcodes = * [create_support] to display cretate new suppor ticket form. * [ticket] to display tickets created by logged in user. * [ticket_search] to display ticket search form. = WP Support (PRO) = There is a PRO version of this plugin that supports that supports additional features. You can get it here in USD 2.00 * Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created with the plugin. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) to the admin panel. * Multiple files can be attached with the ticket reply. * Create Support Ticket (Widget). * Support Ticket List (Widget). To list recent/ specific tickets in the widget area. * Additional file types are supported in the PRO version. Set supported file types from admin panel. * Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply. * Option to list all support tickets submitted by users. So that visitors can view tickets and replies. * Set custom name for the administrator. * Advanced ticket search. == Installation == 1. Upload `wp-support-ticket.zip` to the `/wp-content/plugins/` directory. 2. Activate the plugin through the 'Plugins' menu in WordPress. 3. Go to `Settings-> WP Support`, and set some options. It's really easy. 4. Use shortcodes or functions to display uploaded files in frontend. * If you want to translate the plugin in your language please translate the sample .PO file and mail me the the file at demoforafo@gmail.com and I will include that in the language file. Sample .PO file can be downloaded from here == Frequently Asked Questions == 1. Please email me demoforafo@gmail.com. Post your queries here http://aviplugins.com/support.php == Screenshots == 1. Support tickets listing in admin panel. 2. Ticket edit page admin panel. 3. Create support ticket front end. 4. Search ticket front end. 5. Support tickets listing front end. == Changelog == = 2.2.0 = * File upload bug fixed in admin panel. = 2.1.0 = * The plugin is now multilingual. Fixed ticket details link bug. = 2.0.0 = * Notice message bug fixed. = 1.1.1 = * Little modificatios done in ticket reply page (admin panel). = 1.0.2 = * Email notifications are added. = 1.0.1 = * This is the first release. == Upgrade Notice == = 1.0 = I will update this plugin when ever it is required.