=== Zoho LiveDesk ===
Contributors: Zoho LiveDesk team
Donate link: http://zoho.com
Tags: Chat Widget, live chat support, livechat, LiveDesk, livesupport, supportchat, webchat, Zoho, Zoho chat, Zoho livechat, Zoho LiveDesk
Requires at least: 2.8
Tested up to: 4.0
Stable tag: 1.0.1
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html
== Description ==
= Note =
We have now re-named our platform as 'Zoho SalesIQ'. The platform is now moving towards store visitor monitoring and real-time sales intelligence.
Please [install the new extension](https://wordpress.org/plugins/zoho-salesiq/) to get the latest updates.
This extension is unsupported and has reached End of Life and will be removed soon.
= Description =
It’s time where communication with our customers have gone one step ahead in real time, Give your customers access to real-life agents who they connect instantly. Real names, real photos, real people, real easy. We give you Zoho LiveDesk you can instantly connect to your customers and deliver instant support
Why LiveDesk?
In LiveDesk, you can customize the chat window color, text, logo, icons, input fields (Name, Email, contact number) and many more.
In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly thorugh LiveSupport.
You can easily create, configure and customize your LiveDesk within minutes, Embed the customizable chat widgets into your website and provide a personalized Support experience to your customers.
Our Features
- Chat Embed Customization
- Support Customers from your Mobile Devices
- Gaze into the future and see what your customers type as they type it and magically make custom solutions appear before they ever hit submit
- Zoho LiveDesk Integration with Zoho CRM and Zoho Support
- Powerful Reporting
- Advanced organizational features, which includes departments.
- Chat transfer and Monitor
- Categorized Canned Messages
- IP Blocking
- Agent roles
- Business hour
Need to Know More? Visit our website
Still thinking , Download Zoho LiveDesk plugin now and sign up here for a free account!
Follow us here for more useful Tips and Tricks.
== Installation ==
Simple, Upload the zip file under wp-content.
Else You can install Zoho LiveDesk directly from the WordPress admin! Visit the Plugins - > Add New page and search for 'Zoho LiveDesk'. Click to install.
And then, activate the plugin
== Frequently Asked Questions ==
= Is it free to use ? =
The plugin comes with a free trail plan specially tailored for WordPress users. Power users can purchase upgrade options anytime.
= How can I chat with more visitors at the same time ? =
You can easily do so by upgrade to a better plan to add more agents to support your visitors. To find out more about the plans and features we offer, please visit pricing
= Not working for me! HELP! =
Dont worry!! We are happy to assist! Just come on down to our site at will help you with installation.
= Can I keep spammers and harrassers out of my chats ? =
We built Zoho LiveDesk to connect you with your customers and prospective customers, not spambots or those hell-bent on harrassing. We give you the power to block both directly from their IP address so they will no longer abuse your valuable time.
= How to use it in my mobile? =
Its easy, Zoho LiveDesk is Jabber ready. Which means, you can use any of the Jabber client to support your customers from your mobile.
Please visit https://livedesk.zoho.com/mobile to configure your LiveDesk account in mobile.
== Screenshots ==
1. Live Chat widget
1. Chat widget on your website - minimized
3. Chat widget on your website - active chat
4. Account Configuration
== Changelog ==
= 1.0.1 =
Platform moved to Zoho SalesIQ
= 1.0.0 =
Allow to embed the chat widget in wordpress blogs.
== Upgrade Notice ==
= 1.0.1 =
Platform moved to Zoho SalesIQ