=== WSDesk - Wordpress HelpDesk & Support Ticket System === Contributors: wsdesk,hawgtom,ipsh2812,mujeebur Donate link: Tags:helpdesk,help desk,support,ticket system,support ticket,customer support,woocommerce,customers,online support,woocommerce customer support Requires at least: 3.0.1 Tested up to: 4.8 Stable tag: 1.2.0 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html The Best Wordpress Customer Support / Helpdesk Plugin with Robust Features & Intuitive Modern Interface. The only WP Support Ticket System with Email Integration. == Description == WSDesk is a Simple and User-friendly Wordpress Support Ticket System Plugin which would help you in managing your customers queries seamlessly. With WSDesk, all your customers complaints turn into trackable support tickets, making your job effortless and swift. = Best WordPress Customer Support / HELPDESK PLUGIN = With this help desk plugin, you can save your time and effort in managing customer issues. WSDesk is equipped with everything you need: unlimited tickets, multiple support agents, customizable email reply, complete ticket history, file attachment to tickets and lot more. = Why choose WSDesk? = Offering excellent customer support is critical for the success of any organization. WSDesk has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all essential feature required for a helpdesk system. It is light and Ajax based, thus it won’t interfere with your website’s loading speed. And moreover, it's free! [youtube https://www.youtube.com/watch?v=4ORavx5hRqQ] = Features =
= Workflow = [youtube https://www.youtube.com/watch?v=M-y7oJ8MywI] Please let us know your feedback, if you think something can be more awesome with the plugin, we are happy to add it. = Shortcode List = To use these shortcodes, just place the required shortcode(s) on your desired location. * WSDesk shortcode [wsdesk_support] = Premium Features =
For complete list of features and details, please visit WSDesk.com
= What is a Help Desk or Support Ticket System? = In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, create a unique customer service ticket and then routes it through a defined customer support process based on the SLA. People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction. = Why you need a support ticket system to handle customer support? = A better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. Help desk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support. Help desk software helps streamline customer support with time-saving tools like triggers and automations. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk's shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team. Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and its status. It time to get started with a customer support ticket system if you already don't have one. = Different types of support ticket systems = **Web helpdesk software:** Also referred to as cloud-hosted or software-as-a-service (SaaS), web helpdesk is hosted on the vendor’s server. Customers need to pay a monthly subscription fee to use this kind of customer support system. **On-premise helpdesk software:** An on-premise helpdesk system is a customer support systems which is usually installed in its own server after buying a license. Such helpdesk systems usually involves a one-time setup fee and additional customizations charges based on requirement. **Enterprise helpdesk software:** These are help desk software solutions with robust features, featuring advanced modules other than standard help desk features such as ticketing, time tracking, and knowledge base. Some enterprise helpdesk systems also include modules such as IT asset management, account management, service request management, and survey management. **Open-source help desk software:** This is one of the popular helpdesk software types as some of these apps are offered free. = Benefits of open-source helpdesk software = An open source help desk allows developers to access its source code, as opposed to proprietary software. So, an open source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system. WSDesk (Wordpress Support Desk) is an open source support ticketing system which works with Wordpress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered. = Author = Developed by [WSDesk](https://wsdesk.com) == Installation == 1. Upload the plugin folder to the /wp-content/plugins/ directory. 2. Activate the plugin through the Plugins menu in WordPress. 3. Thats it! you can now configure the plugin. == Frequently Asked Questions == = Q. How to contact the support of WSDesk? = A. You can get support by posting on the support section of this plugin on WordPress plugins directory or directly mailing to support@wsdesk.com = Q. Can I use my existing WordPress theme? = A. Sure, you can use your existing WordPress theme with WSDesk. We will just use a page for displaying support panel. = Q. Where can I report a bug? = A. Please let us know by posting on the support section of this plugin on WordPress plugins directory or directly mailing to support@wsdesk.com = Q. Is WSDesk free? = A. Yes, WSDesk basic version is free. == Screenshots == 1. Tickets View 2. Conversation View 3. Settings Page 4. Manage Agents Page 5. Email Setup Page 6. IMAP Setup 7. Reports Page 8. Import Zendesk Page == Changelog == = 1.2.0 = * Option to create new user for guest tickets [WSDesk->Settings->General]. * UI enhancements = 1.1.0 = * Option to block sending/receiving emails in WSDesk. [WSDesk->E-Mail->EMail Filter & Block]. * Customization option for Support form buttons. [WSDesk->Settings->Appearance] = 1.0.6 = * JQuery Conflict issue fixed. = 1.0.5 = * WordPress 4.8 Compatible. = 1.0.4 = * Bug Fixes. = 1.0.3 = * Tags Updated. = 1.0.2 = * Contents Updated. = 1.0.1 = * Contents Updated. = 1.0.0 = * Initial Version release. == Upgrade Notice == = 1.2.0 = * Option to create new user for guest tickets [WSDesk->Settings->General]. * UI enhancements