=== WP Helpdesk Integration ===
Contributors: smackcoders
Donate link: https://www.paypal.me/smackcoders
Tags: wordpress helpdesk Integration, ticketing system integration, freshdesk , zendesk , zohosupport,  webform helpdesk sync, ecommerce helpdesk sync , wp users helpdesk sync, contact form, woocommerce
Requires at least: 4.2
Tested up to: 4.6.1
Stable tag: 1.0
Version: 1.0
Author: smackcoders
Author URI: http://profiles.wordpress.org/smackcoders/
License: GPLv2 or later

An easy automated and advanced ticket builder for WordPress to capture tickets to one of your favourite Helpdesk.


== Description ==

WP Helpdesk Integration integrates WordPress with service desk tools to capture support tickets from your website. You can design the Form with default WordPress forms. The form created can be embedded in Post, Page or Widget. The information collected are sent to anyone of the helpdesk portal Freshdesk, Zendesk or ZohoSupport with secure API connection. 


= Highlighted features =

* Captures support threads from WordPress to Freshdesk, Zendesk and ZohoSupport.
* Supports default WordPress Webforms.
* Redirects User to desired page after successful form submission.
* Notification on success or failure of Ticket capture.
* Embed forms in Page, Post or Widgets to capture Support threads.


= Highlighted Pro features = 

WP Helpdesk Integration has all the features of free version. In addition it supports lots of third party add-ons to make it more flexible in Form design & information gathering. The integration with WooCommerce enables to follow-up the customers in checkout and never let them fall through cracks.
  
* Capture your website users as support portal contacts with additional informations.
* Supports ACF, MemberPress, WP-Members add-ons to get additional contact info.
* Enables to mark a fields to be mandatory and non-mandatory.
* More flexible with option to customize the field label.
* Supports Gravity Form & Ninja Form to capture support threads.
* Google Captcha to avoid spam threads.
* Duplicate handling with create, update & skip options.


= Helpful links =

* [WP Helpdesk Integration](http://www.smackcoders.com/wp-helpdesk-integration.html) page and [documentation](http://www.smackcoders.com/documentation/wp-helpdesk-integration/forms)
* Our recent [WordPress Product](http://www.smackcoders.com/blog/category/wordpress-products) updates.
* Related product: Leads Builder for CRM - Convert your WordPress website visitors, user & checkout customers as CRM Leads & Contacts. Supports Salesforce, Zoho CRM, Freshsales, Vtiger CRM, SugarCRM and SuiteCRM.


== Installation ==

WP Helpdesk Integration can be installed in usual 3 methods

I. For simple general way to install

* Go to Plugins → Add New →Upload
* Browse and Upload the downloaded zip file
* Activate the plugin.


II. For familiar FTP users

* Extract the plugin zip
* Upload plugin zip to /wp-content/plugins/
* Go to Plugins → Installed Plugins → Active     


III. Straight from WordPress Admin

* Go to plugins → Add New
* Search for WP Helpdesk Integration
* Click Install Now → Activate


== Frequently Asked Questions ==

1) How to create form with Contact Form 7?<br />

* Enable the Contact Form 7 in CRM configuration under Form Type.
* In CRM Forms menu select the required fields and Save.
* The shortcode with selected fields will be created in Contact Form 7.
* Place the shortcode in Post, Page or Widget.


2) Why I'm not able to submit the form created with Contact form?<br />

* After generating the shortcode for Contact form.
* Go to Contact → Contact Forms → Edit view of the shortcode.
* In Mail menu, configure all the settings and save.
* If the mail is not configured the form will trigger an error message stating 'Submission failed'.


== Screenshots ==

1. Support portal configuration
2. List of created Webform shortcodes.
3. Form field customization and bulk actions.


== Changelog ==

= 1.0 =
* Initial combined release version to capture the support threads and helpdesk contacts for Freshdesk, Zendesk and ZohoSupport.


== Upgrade Notice ==

= 1.0 =
* Initial release for Helpdesk integration on WordPress.