=== WP Customer Feedback === Contributors: endual Tags: feedback, review, customer, communication, marketing, survey, popup, shortcode Author URI: http://endual.com Plugin URI: http://endual.com/wp-customer-feedback Requires at least: 3.3 Tested up to: 4.2 Stable tag: 1.2.0 License: GPLv2 License URI: http://www.gnu.org/licenses/gpl-2.0.html Give users a quick and easy way to provide feedback. Feedback is sent directly to you, away from competitors eyes. Increase leads and conversions! == Description == = Sick of wondering what your visitors are thinking? = A loyal customer of a small business website can spend thousands of dollars over the course of a few years. That’s why smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door. = But what happens when it all goes wrong? = * Misleading wording? * Featuring content people don’t care about? * Using ugly images? * Site broken on different browsers? * Looks wonky on mobile? If you find out it’s broken, you can fix it. You need all the customer feedback you can get. If you know what is putting people off, you can change it. And if you know what people love, you can give them more of it. = Savvy people get feedback from their users. = The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction - it's just easier for your potential customer to click the back page than to hunt out your contact page. Opening up comments is better, but not by much. Then you have to deal with spam, and you can bet your competitors will be reading the comments too. What if you gave users a way to quickly comment on your site, and have it emailed directly to you? = Getting customer feedback is what WP Customer Feedback is all about = Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and insights into potential new features. With more insight into your visitor's thinking you can: * Know what people really think * Better tailor your content * Dramatically increase leads and conversions = Current customization options = * Panel title and feedback question * Pop up panel title bar color * Delay before panel scrolls into view = Video walk through = http://swoon.wistia.com/medias/p7ez8vqcmt Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins. email: adrian@endual.com twitter: @endual == Installation == 1. Upload the `wp-customer-feedback` folder to your `/wp-content/plugins/` directory 2. Activate the plugin through the 'Plugins' menu in WordPress 3. Place `[get-feedback]` in your pages or posts. == Frequently Asked Questions == = Short codes = Short codes are a way to add functionality to a site through simple special text. You can change the colour of the panel, and the delay before the panel is displayed. = Setting the title = The title is used both for the the panel title, and as the prompt for user feedback. Set this to the question you want feedback for. Note that there should be a maximum of about 30 characters for the title - this depends on site fonts and which words you use. To ask for feedback on "What feature would you like to see next?" you would put: [get-feedback title="What feature would you like to see next?"] = Setting the color = The color is the panel title area that enters the screen for your user to click. You can set this to whatever color works best with your site. If you want the panel red, then you would use the following: [get-feedback color="red"] There is support for a lot of named colors on the web. For a full list see here. = Setting the delay = You can set a delay between loading a page, and showing the feeback panel by using the delay setting. To delay the panel by three seconds you would put: [get-feedback delay="3"] = Combining settings = All of the above setting can be combined as you like. To have a blue panel, asking "How did you find us?", which waits 5 seconds before showing up, you would put: [get-feedback color="blue" title="How did you find us?" delay="5"] = Why am I seeing the wrong feedback question? = WP Customer Feedback uses the first request finds for a feedback panel. When you show a list of posts, such as with a blog, WP Customer Feeback will use the first relevant shortcode it finds. Which is considered 'first' depends on how the posts are show, but it is usually the first post created. == Screenshots == 1. On page pop-in windows 2. Getting user suggestions 3. Researching user actions == Changelog == = 1.2.0 = Added ability to show with non full page posts Minor panel responsive design fix Fixed CSS font variable issue Updated email header Stripping slashes from email body Maintain linebreaks in feedback body = 1.1.1 = Fix minor JS class bug from 1.1.0 = 1.1.0 = Updated readme.txt for WordPress 4.2 Namespaced all CSS Added close button to panel when visible Changed cursor to pointer over panel header = 1.0.2 = Updated readme.txt to include better shortcode info and added video to readme home tab. = 1.0.1 = Updated readme to reflect title parameter = 1.0.0 = Added 'title' to a user parameters Improved panel behaviour during window resize Additional shortcode instructions added = 0.1.1 = Removed footer text Updated screenshots to reflect UI update Improved feedback email Changed image asset location Bug fixes = 0.1.0 = Initial release