/**
 * Support live-chat workspace.
 *
 * Scoped to the support root so it can be loaded only on that plugin tab.
 * On the Support section the plugin shell enters an immersive, chat-first
 * mode: the plugin sidebar and breadcrumbs are hidden and the conversation
 * fills the viewport, closer to a messenger than to a settings screen.
 */

/* ------------------------------------------------------------------ */
/* Immersive mode: Support behaves like its own screen.                */
/* ------------------------------------------------------------------ */

/* This stylesheet is enqueued only for the canonical Support section. */
html.wp-toolbar {
	padding-top: 0 !important;
	margin-top: 0 !important;
}

body.wapu-auth-support-page {
	--wapu-support-shell-bottom: 0px;
	overflow: hidden;
}

/* Native WordPress toolbar plus the WapuOS menubar shown in the host shell. */
body.wapu-auth-support-page #wpadminbar,
body.wapu-auth-support-page #wapu-menubar {
	display: none !important;
}

/* The host shell reserves 32px for its menubar and 90px for its dock. */
body.wapu-auth-support-page #wpcontent {
	padding-top: 0 !important;
}

body.wapu-admin.wapu-auth-support-page {
	--wapu-support-shell-bottom: 78px;
}

body.wapu-admin.wapu-auth-support-page #wpcontent {
	padding-bottom: 0 !important;
}

.wapu-auth-admin-shell[data-section="support"] .wapu-auth-sidebar,
.wapu-auth-admin-shell[data-section="support"] .wapu-auth-mobilebar,
.wapu-auth-admin-shell[data-section="support"] .wapu-auth-nav-overlay,
.wapu-auth-admin-shell[data-section="support"] .wapu-auth-breadcrumbs {
	display: none !important;
}

.wapu-auth-admin-shell[data-section="support"] .wapu-auth-app--v2 {
	display: block;
	width: 100%;
	height: 100vh;
	height: 100dvh;
	min-height: 0;
	margin: 0;
	overflow: hidden;
}

.wapu-auth-admin-shell[data-section="support"] .wapu-auth-main {
	display: flex;
	flex-direction: column;
	width: 100%;
	max-width: none;
	height: 100vh;
	height: 100dvh;
	margin: 0;
	padding: var(--wapu-space-3, 12px) var(--wapu-space-5, 20px)
		calc(var(--wapu-support-shell-bottom) + var(--wapu-space-3, 12px) + env(safe-area-inset-bottom, 0px));
	overflow: hidden;
}

@media (max-width: 782px) {
	.wapu-auth-admin-shell[data-section="support"] .wapu-auth-main {
		height: 100vh;
		height: 100dvh;
		padding: var(--wapu-space-2, 8px) var(--wapu-space-3, 12px)
			calc(var(--wapu-support-shell-bottom) + var(--wapu-space-2, 8px) + env(safe-area-inset-bottom, 0px));
	}
}

/* ------------------------------------------------------------------ */
/* Root and primitives.                                               */
/* ------------------------------------------------------------------ */

[data-wapu-support-app] {
	--wapu-support-inbox-width: 312px;
	--wapu-support-primary: var(--ws-p, var(--wapu-color-brand-600, #1d5bb8));
	/*
	 * --ws-sf is supplied by the host shell and can represent its regular
	 * foreground (including black). Client bubbles need a guaranteed inverse
	 * foreground over --ws-p, so keep that decision local to support.
	 */
	--wapu-support-client-foreground: #fff;
	--wapu-support-on-primary: var(--wapu-support-client-foreground, #fff);
	--wapu-support-primary-soft: var(--wapu-color-brand-50, #f2f6fd);
	--wapu-support-primary-soft: color-mix(in srgb, var(--wapu-support-primary) 9%, #fff);
	display: flex;
	flex: 1 1 0;
	height: 100%;
	min-height: 0;
	max-height: 100%;
	flex-direction: column;
	overflow: hidden;
	color: var(--wapu-color-text, #33415a);
	font-family: var(--wapu-font-sans, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif);
}

.wapu-support *,
.wapu-support *::before,
.wapu-support *::after {
	box-sizing: border-box;
}

.wapu-support button,
.wapu-support input,
.wapu-support select,
.wapu-support textarea {
	font: inherit;
}

/* ------------------------------------------------------------------ */
/* Topbar.                                                            */
/* ------------------------------------------------------------------ */

.wapu-support__header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: var(--wapu-space-4, 16px);
	margin-bottom: var(--wapu-space-2, 8px);
}

.wapu-support__heading {
	display: flex;
	align-items: center;
	gap: var(--wapu-space-3, 12px);
	min-width: 0;
}

.wapu-support__back-link {
	display: inline-flex;
	align-items: center;
	gap: var(--wapu-space-1, 4px);
	min-height: 34px;
	margin: 0;
	padding: 0 var(--wapu-space-2, 8px);
	border-radius: var(--wapu-radius-md, 12px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-sm, 13px);
	font-weight: 600;
	text-decoration: none;
	transition: color var(--wapu-transition-fast, 120ms ease);
}

.wapu-support__back-link:hover {
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-support-primary);
}

.wapu-support__back-link .dashicons {
	width: 16px;
	height: 16px;
	font-size: 16px;
	line-height: 16px;
}

.wapu-support__eyebrow {
	margin: 0 0 2px;
	color: var(--wapu-support-primary);
	font-size: 11px;
	font-weight: 750;
	letter-spacing: 0.08em;
	text-transform: uppercase;
}

.wapu-support__header .wapu-support__eyebrow,
.wapu-support__header .wapu-support__intro {
	display: none;
}

.wapu-support__header h1,
.wapu-support__dialog h2 {
	margin: 0;
	color: var(--wapu-color-text-strong, #131b2c);
	line-height: var(--wapu-line-tight, 1.3);
}

.wapu-support__header h1 {
	font-size: clamp(20px, 2vw, 23px);
	font-weight: 750;
	letter-spacing: -0.02em;
}

.wapu-support__intro {
	max-width: 640px;
	margin: var(--wapu-space-1, 4px) 0 0;
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-sm, 13px);
}

.wapu-support__header-actions,
.wapu-support__conversation-meta,
.wapu-support__composer-actions,
.wapu-support__dialog-actions {
	display: flex;
	align-items: center;
	gap: var(--wapu-space-3, 12px);
}

/* Availability pill with a live, breathing dot. */
.wapu-support__availability {
	display: inline-flex;
	align-items: center;
	gap: var(--wapu-space-2, 8px);
	min-height: 34px;
	padding: 0 var(--wapu-space-3, 12px);
	border: 1px solid var(--wapu-color-warning-border, #f2dcae);
	border-radius: var(--wapu-radius-pill, 999px);
	background: var(--wapu-color-warning-surface, #fff8ec);
	color: var(--wapu-color-warning-text, #8a5a06);
	font-size: var(--wapu-text-sm, 13px);
	font-weight: 650;
}

.wapu-support__availability--available {
	border-color: var(--wapu-color-success-border, #bfe6d2);
	background: var(--wapu-color-success-surface, #eff9f4);
	color: var(--wapu-color-success-text, #0f7a4e);
}

.wapu-support__availability--unavailable {
	border-color: var(--wapu-color-danger-border, #f3c9c7);
	background: var(--wapu-color-danger-surface, #fef4f4);
	color: var(--wapu-color-danger-text, #b3261e);
}

.wapu-support__availability-dot {
	width: 8px;
	height: 8px;
	border-radius: 50%;
	background: currentColor;
}

.wapu-support__availability--available .wapu-support__availability-dot {
	animation: wapu-support-pulse 2s ease-in-out infinite;
}

@keyframes wapu-support-pulse {
	0%, 100% { box-shadow: 0 0 0 0 rgba(15, 122, 78, 0.35); }
	50% { box-shadow: 0 0 0 4px rgba(15, 122, 78, 0); }
}

/* ------------------------------------------------------------------ */
/* Buttons.                                                           */
/* ------------------------------------------------------------------ */

.wapu-support__button,
.wapu-support__icon-button {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: var(--wapu-space-2, 8px);
	min-height: 40px;
	border: 1px solid transparent;
	border-radius: var(--wapu-radius-pill, 999px);
	cursor: pointer;
	font-weight: 650;
	line-height: 1;
	transition: background-color var(--wapu-transition-fast, 120ms ease), border-color var(--wapu-transition-fast, 120ms ease), color var(--wapu-transition-fast, 120ms ease), box-shadow var(--wapu-transition-fast, 120ms ease), transform var(--wapu-transition-fast, 120ms ease);
}

.wapu-support__button {
	padding: 0 var(--wapu-space-5, 20px);
}

.wapu-support__icon-button {
	width: 40px;
	padding: 0;
	border-color: var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-color-text, #33415a);
}

.wapu-support__button--primary {
	border-color: var(--wapu-support-primary);
	background: var(--wapu-support-primary);
	color: var(--wapu-support-on-primary);
	box-shadow: 0 6px 16px rgba(19, 27, 44, 0.18);
}

.wapu-support__button--primary:hover:not(:disabled) {
	color: var(--wapu-support-on-primary);
	box-shadow: 0 8px 20px rgba(19, 27, 44, 0.24);
	transform: translateY(-1px);
}

.wapu-support__button--secondary,
.wapu-support__button--quiet {
	border-color: var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-color-text-strong, #131b2c);
}

.wapu-support__button--secondary:hover:not(:disabled),
.wapu-support__button--quiet:hover:not(:disabled),
.wapu-support__icon-button:hover:not(:disabled) {
	border-color: var(--wapu-color-border-strong, #cfd8e4);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
}

.wapu-support button:focus-visible,
.wapu-support input:focus-visible,
.wapu-support select:focus-visible,
.wapu-support textarea:focus-visible,
.wapu-support a:focus-visible,
.wapu-support [tabindex]:focus-visible {
	outline: 2px solid var(--wapu-support-primary);
	outline-offset: 2px;
	box-shadow: 0 0 0 3px rgba(29, 91, 184, 0.24);
}

.wapu-support button:disabled {
	cursor: not-allowed;
	opacity: 0.58;
	transform: none;
}

.wapu-support__noscript {
	margin: 0 0 var(--wapu-space-2, 8px);
	padding: var(--wapu-space-2, 8px) var(--wapu-space-3, 12px);
	border: 1px solid var(--wapu-support-primary);
	border-radius: var(--wapu-radius-md, 12px);
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-support-primary);
}

/* ------------------------------------------------------------------ */
/* Workspace: inbox + conversation.                                   */
/* ------------------------------------------------------------------ */

.wapu-support__workspace {
	display: grid;
	flex: 1 1 0;
	grid-template-columns: minmax(260px, var(--wapu-support-inbox-width)) minmax(0, 1fr);
	height: auto;
	min-width: 0;
	min-height: 0;
	max-height: 100%;
	overflow: hidden;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: var(--wapu-radius-xl, 20px);
	background: var(--wapu-color-surface, #fff);
	box-shadow: var(--wapu-shadow-raised, 0 12px 32px rgba(19, 27, 44, 0.08));
}

.wapu-support__inbox {
	display: flex;
	min-width: 0;
	min-height: 0;
	flex-direction: column;
	border-right: 1px solid var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface, #fff);
}

.wapu-support__inbox-header,
.wapu-support__conversation-header,
.wapu-support__dialog-header {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: var(--wapu-space-4, 16px);
}

.wapu-support__inbox-header {
	align-items: center;
	padding: var(--wapu-space-4, 16px) var(--wapu-space-4, 16px) var(--wapu-space-3, 12px);
	border-bottom: 1px solid var(--wapu-color-border, #e4e9f1);
}

.wapu-support__inbox-header h2,
.wapu-support__thread-empty h2,
.wapu-support__conversation-heading h2,
.wapu-support__empty h3 {
	margin: 0;
	color: var(--wapu-color-text-strong, #131b2c);
}

.wapu-support__inbox-header h2 {
	font-size: var(--wapu-text-lg, 16px);
	font-weight: 750;
	letter-spacing: -0.01em;
}

.wapu-support__inbox-header p,
.wapu-support__thread-empty p,
.wapu-support__empty p {
	margin: 2px 0 0;
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__list-status,
.wapu-support__thread-status {
	min-height: 32px;
	padding: var(--wapu-space-2, 8px) var(--wapu-space-4, 16px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__thread-status { grid-row: 2; }

.wapu-support__list-status:empty,
.wapu-support__thread-status:empty {
	display: none;
}

/* Conversation list: card-like rows with a chat avatar. */
.wapu-support__ticket-list {
	display: block;
	flex: 1 1 auto;
	min-height: 0;
	margin: 0;
	padding: var(--wapu-space-2, 8px);
	overflow-y: auto;
	list-style: none;
	overscroll-behavior: contain;
	scrollbar-width: thin;
	scrollbar-color: var(--wapu-color-border-strong, #cfd8e4) transparent;
}

.wapu-support__ticket-list:empty {
	display: none;
}

.wapu-support__ticket-item {
	margin: 0 0 2px;
}

.wapu-support__ticket-button {
	display: grid;
	grid-template-columns: 40px minmax(0, 1fr);
	gap: 2px var(--wapu-space-3, 12px);
	width: 100%;
	padding: var(--wapu-space-3, 12px);
	border: 0;
	border-radius: var(--wapu-radius-md, 12px);
	background: transparent;
	color: inherit;
	cursor: pointer;
	text-align: left;
	transition: background-color var(--wapu-transition-fast, 120ms ease);
}

.wapu-support__ticket-button::before {
	display: grid;
	place-items: center;
	grid-row: 1 / span 2;
	align-self: center;
	width: 40px;
	height: 40px;
	border-radius: 50%;
	background: var(--wapu-color-surface-muted, #eef2f7);
	color: var(--wapu-color-text-muted, #5b6b82);
	content: "\f101";
	font-family: dashicons, sans-serif;
	font-size: 19px;
	line-height: 1;
	transition: background-color var(--wapu-transition-fast, 120ms ease), color var(--wapu-transition-fast, 120ms ease);
}

.wapu-support__ticket-button:hover {
	background: var(--wapu-color-surface-subtle, #f7f9fc);
}

.wapu-support__ticket-button[aria-current="true"] {
	background: var(--wapu-support-primary-soft);
}

.wapu-support__ticket-button[aria-current="true"]::before {
	background: var(--wapu-support-primary);
	color: var(--wapu-support-on-primary);
}

.wapu-support__ticket-row,
.wapu-support__ticket-meta {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: var(--wapu-space-2, 8px);
	min-width: 0;
}

.wapu-support__ticket-subject {
	min-width: 0;
	overflow: hidden;
	color: var(--wapu-color-text-strong, #131b2c);
	font-size: var(--wapu-text-md, 14px);
	font-weight: 650;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.wapu-support__ticket-unread {
	display: inline-grid;
	min-width: 20px;
	min-height: 20px;
	padding-inline: 5px;
	place-items: center;
	border-radius: 999px;
	background: var(--wapu-support-primary);
	color: var(--wapu-support-on-primary);
	font-size: 11px;
	font-weight: 700;
}

.wapu-support__ticket-unread[hidden] { display: none; }

.wapu-support__ticket-meta {
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__ticket-context {
	display: flex;
	min-width: 0;
	align-items: center;
	gap: var(--wapu-space-2, 8px);
}

.wapu-support__ticket-reference,
.wapu-support__ticket-category {
	min-width: 0;
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

/* Empty states. */
.wapu-support__empty,
.wapu-support__thread-empty {
	display: grid;
	min-height: 0;
	place-items: center;
	align-content: center;
	padding: var(--wapu-space-8, 32px);
	text-align: center;
}

.wapu-support__empty {
	flex: 1 1 auto;
}

.wapu-support__thread-empty {
	height: 100%;
}

.wapu-support__empty[hidden],
.wapu-support__thread-empty[hidden],
.wapu-support__conversation[hidden],
.wapu-support__dialog-layer[hidden] {
	display: none;
}

.wapu-support__empty > .dashicons,
.wapu-support__thread-empty > .dashicons {
	display: grid;
	place-items: center;
	width: 64px;
	height: 64px;
	margin-bottom: var(--wapu-space-4, 16px);
	border-radius: 50%;
	background: var(--wapu-support-primary-soft);
	color: var(--wapu-support-primary);
	font-size: 30px;
}

.wapu-support__empty .wapu-support__button {
	margin-top: var(--wapu-space-4, 16px);
}

/* ------------------------------------------------------------------ */
/* Conversation.                                                      */
/* ------------------------------------------------------------------ */

.wapu-support__thread {
	display: grid;
	height: 100%;
	min-width: 0;
	min-height: 0;
	grid-template: minmax(0, 1fr) / minmax(0, 1fr);
	overflow: hidden;
	background: var(--wapu-color-surface, #fff);
}

.wapu-support__thread-empty,
.wapu-support__conversation {
	grid-area: 1 / 1;
}

.wapu-support__conversation {
	display: grid;
	min-width: 0;
	height: 100%;
	grid-template-rows: auto auto minmax(0, 1fr) auto;
}

.wapu-support__conversation-header {
	grid-row: 1;
	align-items: center;
	min-width: 0;
	padding: var(--wapu-space-3, 12px) var(--wapu-space-5, 20px);
	border-bottom: 1px solid var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface, #fff);
}

.wapu-support__conversation-heading {
	min-width: 0;
	flex: 1;
}

.wapu-support__conversation-heading h2 {
	overflow: hidden;
	font-size: var(--wapu-text-lg, 16px);
	font-weight: 700;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.wapu-support__conversation-meta {
	flex-wrap: wrap;
	gap: var(--wapu-space-2, 8px);
	margin-top: var(--wapu-space-1, 4px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__ticket-reference {
	margin: 0;
	color: var(--wapu-color-text-muted, #5b6b82);
	font-family: var(--wapu-font-mono, monospace);
	font-size: 11px;
}

.wapu-support__badge {
	display: inline-flex;
	align-items: center;
	min-height: 22px;
	padding: 0 9px;
	border: 1px solid var(--wapu-color-success-border, #bfe6d2);
	border-radius: var(--wapu-radius-pill, 999px);
	background: var(--wapu-color-success-surface, #eff9f4);
	color: var(--wapu-color-success-text, #0f7a4e);
	font-size: 11px;
	font-weight: 700;
}

.wapu-support__badge[data-status="closed"] {
	border-color: var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
	color: var(--wapu-color-text-muted, #5b6b82);
}

.wapu-support__priority {
	display: inline-flex;
	min-height: 20px;
	padding: 0 8px;
	align-items: center;
	flex: 0 0 auto;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: var(--wapu-radius-pill, 999px);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: 11px;
	font-weight: 700;
	line-height: 1;
}

.wapu-support__priority[data-priority="low"] {
	border-color: var(--wapu-color-success-border, #bfe6d2);
	background: var(--wapu-color-success-surface, #eff9f4);
	color: var(--wapu-color-success-text, #0f7a4e);
}

.wapu-support__priority[data-priority="high"] {
	border-color: var(--wapu-color-warning-border, #f2dcae);
	background: var(--wapu-color-warning-surface, #fff8ec);
	color: var(--wapu-color-warning-text, #8a5a06);
}

.wapu-support__priority[data-priority="urgent"] {
	border-color: var(--wapu-color-danger-border, #f3c9c7);
	background: var(--wapu-color-danger-surface, #fef4f4);
	color: var(--wapu-color-danger-text, #b3261e);
}

/* Message canvas: calm surface and full usable width. */
.wapu-support__messages {
	grid-row: 3;
	min-height: 0;
	overflow-y: auto;
	padding: clamp(18px, 2.2vw, 32px);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
	overscroll-behavior: contain;
	scrollbar-width: thin;
	scrollbar-color: var(--wapu-color-border-strong, #cfd8e4) transparent;
}

.wapu-support__message-list {
	display: flex;
	width: 100%;
	max-width: none;
	margin: 0;
	padding: 0;
	flex-direction: column;
	gap: var(--wapu-space-3, 12px);
	list-style: none;
}

.wapu-support__message {
	display: flex;
	align-items: flex-end;
	gap: var(--wapu-space-2, 8px);
	margin: 0;
	justify-content: flex-start;
}

.wapu-support__message--site {
	justify-content: flex-end;
}

/* Support-team avatar next to their bubbles. */
.wapu-support__message--support::before {
	display: grid;
	place-items: center;
	flex: 0 0 30px;
	width: 30px;
	height: 30px;
	border-radius: 50%;
	background: var(--wapu-support-primary);
	color: var(--wapu-support-on-primary);
	content: "W";
	font-size: 13px;
	font-weight: 800;
}

.wapu-support__message-bubble {
	min-width: 0;
	max-width: min(78%, 780px);
	padding: 12px 16px;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: 18px 18px 18px 6px;
	background: var(--wapu-color-surface, #fff);
	box-shadow: 0 1px 2px rgba(19, 27, 44, 0.07);
}

.wapu-support__message--system {
	justify-content: flex-start;
	padding-inline-start: clamp(12px, 3vw, 40px);
}

.wapu-support__message--system .wapu-support__message-bubble {
	max-width: min(88%, 720px);
	border-radius: var(--wapu-radius-md, 12px);
	background: var(--wapu-color-surface-muted, #eef2f7);
	box-shadow: none;
}

.wapu-support__event {
	display: grid;
	width: min(94%, 760px);
	margin: 0 auto;
	grid-template-columns: minmax(24px, 1fr) auto minmax(24px, 1fr);
	align-items: center;
	gap: var(--wapu-space-2, 8px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
	text-align: center;
}

.wapu-support__event::before,
.wapu-support__event::after { height: 1px; background: var(--wapu-color-border, #e4e9f1); content: ""; }
.wapu-support__event p { margin: 0; overflow-wrap: anywhere; }
.wapu-support__event time { grid-column: 1 / -1; }

.wapu-support__message--site .wapu-support__message-bubble {
	border-color: var(--wapu-support-primary);
	border-radius: 18px 18px 6px 18px;
	background: var(--wapu-support-primary);
	color: var(--wapu-support-on-primary);
	box-shadow: 0 4px 12px rgba(19, 27, 44, 0.18);
}

.wapu-support__message-text {
	margin: 0;
	line-height: var(--wapu-line-normal, 1.55);
	overflow-wrap: anywhere;
	white-space: pre-wrap;
}

.wapu-support__message-meta {
	display: flex;
	justify-content: space-between;
	gap: var(--wapu-space-4, 16px);
	margin-top: var(--wapu-space-1, 4px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: 11px;
}

[data-wapu-support-app] .wapu-support__message--site .wapu-support__message-text,
[data-wapu-support-app] .wapu-support__message--site .wapu-support__message-meta,
[data-wapu-support-app] .wapu-support__message--site .wapu-support__message-meta > span,
[data-wapu-support-app] .wapu-support__message--site .wapu-support__message-meta > strong,
[data-wapu-support-app] .wapu-support__message--site .wapu-support__message-meta > time {
	color: var(--wapu-support-client-foreground, #fff) !important;
}

.wapu-support__message-attachments {
	display: grid;
	width: min(100%, 680px);
	margin-top: var(--wapu-space-2, 8px);
	grid-template-columns: repeat(2, minmax(0, 1fr));
	gap: var(--wapu-space-2, 8px);
}

.wapu-support__message-attachments[data-count="1"] {
	grid-template-columns: minmax(0, 1fr);
}

.wapu-support__message-attachment {
	display: grid;
	width: 100%;
	min-width: 0;
	min-height: 96px;
	max-height: 320px;
	padding: 0;
	overflow: hidden;
	place-items: center;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: var(--wapu-radius-md, 12px);
	background: var(--wapu-color-surface, #fff);
	cursor: zoom-in;
}

.wapu-support__message-attachment[aria-busy="true"]::before {
	width: 24px;
	height: 24px;
	border: 3px solid var(--wapu-color-brand-100, #e3ecfb);
	border-top-color: var(--wapu-support-primary);
	border-radius: 50%;
	content: "";
	animation: wapu-support-spin 0.9s linear infinite;
}

.wapu-support__message-attachment img {
	display: block;
	width: 100%;
	height: 100%;
	max-height: 320px;
	object-fit: contain;
}

.wapu-support__message-attachment[aria-busy="true"] img,
.wapu-support__message-attachment.has-error img {
	display: none;
}

.wapu-support__message-attachment.has-error::before {
	color: var(--wapu-color-danger-text, #b3261e);
	content: "!";
	font-weight: 800;
}

/* ------------------------------------------------------------------ */
/* Composer.                                                          */
/* ------------------------------------------------------------------ */

.wapu-support__composer {
	display: grid;
	grid-row: 4;
	grid-template-columns: minmax(0, 1fr) auto;
	align-items: center;
	gap: var(--wapu-space-2, 8px) var(--wapu-space-3, 12px);
	min-width: 0;
	min-height: 0;
	max-height: min(44dvh, 210px);
	padding: var(--wapu-space-3, 12px) var(--wapu-space-4, 16px);
	border-top: 1px solid var(--wapu-color-border, #e4e9f1);
	background: var(--wapu-color-surface, #fff);
	overflow-y: auto;
	overscroll-behavior: contain;
}

.wapu-support__dialog-actions {
	justify-content: flex-end;
	margin-top: var(--wapu-space-3, 12px);
}

.wapu-support__composer-actions {
	align-self: center;
	justify-content: flex-end;
	margin: 0;
}

.wapu-support__composer > .wapu-support__field {
	min-width: 0;
}

/* Keep the native label as the accessible name without spending chat height. */
.wapu-support__composer > .wapu-support__field > label {
	position: absolute;
	width: 1px;
	height: 1px;
	padding: 0;
	overflow: hidden;
	clip: rect(0, 0, 0, 0);
	white-space: nowrap;
	border: 0;
}

.wapu-support__field + .wapu-support__field {
	margin-top: var(--wapu-space-4, 16px);
}

.wapu-support__field label {
	display: block;
	margin-bottom: var(--wapu-space-2, 8px);
	color: var(--wapu-color-text-strong, #131b2c);
	font-size: var(--wapu-text-sm, 13px);
	font-weight: 650;
}

.wapu-support__field input,
.wapu-support__field select,
.wapu-support__field textarea {
	width: 100%;
	min-height: 42px;
	margin: 0;
	padding: 10px 14px;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: var(--wapu-radius-md, 12px);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
	color: var(--wapu-color-text-strong, #131b2c);
	line-height: var(--wapu-line-normal, 1.55);
	transition: border-color var(--wapu-transition-fast, 120ms ease), background-color var(--wapu-transition-fast, 120ms ease);
}

.wapu-support__field input:focus,
.wapu-support__field select:focus,
.wapu-support__field textarea:focus {
	border-color: var(--wapu-support-primary);
	background: var(--wapu-color-surface, #fff);
}

.wapu-support__field textarea {
	min-height: 96px;
	max-height: 150px;
	overflow-y: auto;
	resize: vertical;
}

.wapu-support__composer .wapu-support__field textarea {
	min-height: 54px;
	max-height: 112px;
	padding: 10px 12px;
	resize: none;
}

.wapu-support__composer.is-dragging {
	box-shadow: inset 0 0 0 2px var(--wapu-support-primary);
}

.wapu-support__attachment-tools {
	display: flex;
	min-width: 0;
	align-items: center;
	gap: var(--wapu-space-2, 8px);
	margin-top: var(--wapu-space-2, 8px);
}

.wapu-support__attachment-tools[hidden],
.wapu-support__attachment-previews[hidden],
.wapu-support__attachment-privacy[hidden] {
	display: none;
}

.wapu-support__attach-button,
.wapu-support__attachment-action {
	display: inline-flex;
	min-height: 36px;
	align-items: center;
	justify-content: center;
	gap: 6px;
	padding: 0 10px;
	border: 1px solid var(--wapu-support-primary);
	border-radius: var(--wapu-radius-pill, 999px);
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-support-primary);
	cursor: pointer;
	font-size: 12px;
	font-weight: 650;
}

.wapu-support__attach-button:disabled {
	cursor: not-allowed;
	opacity: 0.55;
}

.wapu-support__drop-hint {
	overflow: hidden;
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: 11px;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.wapu-support__attachment-previews {
	display: grid;
	max-height: 116px;
	margin: var(--wapu-space-2, 8px) 0 0;
	padding: 0;
	grid-template-columns: repeat(2, minmax(0, 1fr));
	gap: var(--wapu-space-2, 8px);
	overflow-y: auto;
	list-style: none;
}

.wapu-support__attachment-preview {
	display: grid;
	min-width: 0;
	grid-template-columns: 48px minmax(0, 1fr) auto;
	align-items: center;
	gap: 8px;
	padding: 6px;
	border: 1px solid var(--wapu-color-border, #e4e9f1);
	border-radius: var(--wapu-radius-md, 12px);
	background: var(--wapu-color-surface-subtle, #f7f9fc);
}

.wapu-support__attachment-preview.is-error {
	border-color: var(--wapu-color-danger-border, #f3c9c7);
}

.wapu-support__attachment-preview > img {
	width: 48px;
	height: 48px;
	border-radius: var(--wapu-radius-sm, 10px);
	background: var(--wapu-color-surface, #fff);
	object-fit: cover;
}

.wapu-support__attachment-copy {
	display: grid;
	min-width: 0;
	gap: 2px;
	font-size: 11px;
}

.wapu-support__attachment-copy strong,
.wapu-support__attachment-copy span {
	overflow: hidden;
	text-overflow: ellipsis;
	white-space: nowrap;
}

.wapu-support__attachment-copy progress {
	width: 100%;
	height: 5px;
	accent-color: var(--wapu-support-primary);
}

.wapu-support__attachment-actions {
	display: flex;
	align-items: center;
	gap: 4px;
}

.wapu-support__attachment-action {
	min-height: 32px;
	padding-inline: 8px;
}

.wapu-support__attachment-status,
.wapu-support__attachment-privacy {
	margin: 4px 0 0;
	font-size: 11px;
	line-height: 1.35;
}

.wapu-support__attachment-status {
	color: var(--wapu-color-danger-text, #b3261e);
}

.wapu-support__attachment-status:empty {
	display: none;
}

.wapu-support__attachment-privacy {
	color: var(--wapu-color-text-muted, #5b6b82);
}

.wapu-support__composer .wapu-support__field-meta {
	margin-top: 3px;
	font-size: 11px;
}

.wapu-support__composer .wapu-support__field-error:empty {
	display: none;
}

.wapu-support__typing {
	display: flex;
	min-height: 22px;
	align-items: center;
	gap: 8px;
	margin-top: 8px;
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__composer > .wapu-support__typing {
	grid-column: 1 / -1;
	margin-top: 0;
}

.wapu-support__typing[hidden] { visibility: hidden; }
.wapu-support__typing-dots { display: inline-flex; gap: 3px; }
.wapu-support__typing-dots i { width: 5px; height: 5px; border-radius: 50%; background: currentColor; animation: wapu-support-typing 1.2s infinite ease-in-out; }
.wapu-support__typing-dots i:nth-child(2) { animation-delay: 0.15s; }
.wapu-support__typing-dots i:nth-child(3) { animation-delay: 0.3s; }

@keyframes wapu-support-typing {
	0%, 60%, 100% { opacity: 0.35; transform: translateY(0); }
	30% { opacity: 1; transform: translateY(-2px); }
}

.wapu-support__new-messages {
	position: sticky;
	left: 100%;
	bottom: 8px;
	min-height: 36px;
	padding: 0 14px;
	border: 1px solid var(--wapu-support-primary);
	border-radius: 999px;
	background: var(--wapu-color-surface, #fff);
	color: var(--wapu-support-primary);
	box-shadow: var(--wapu-shadow-raised, 0 12px 32px rgba(19, 27, 44, 0.12));
	cursor: pointer;
	font-weight: 650;
}

.wapu-support__new-messages[hidden] { display: none; }

.wapu-support__field-meta {
	display: flex;
	justify-content: space-between;
	gap: var(--wapu-space-3, 12px);
	margin-top: var(--wapu-space-1, 4px);
	color: var(--wapu-color-text-muted, #5b6b82);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__field-error {
	min-height: 20px;
	margin: var(--wapu-space-1, 4px) 0 0;
	color: var(--wapu-color-danger-text, #b3261e);
	font-size: var(--wapu-text-sm, 13px);
}

/* ------------------------------------------------------------------ */
/* Private image lightbox and new-conversation dialog.                */
/* ------------------------------------------------------------------ */

.wapu-support__media-layer {
	position: fixed;
	z-index: var(--wapu-z-dialog, 100010);
	inset: 0;
	display: grid;
	place-items: center;
	padding: clamp(12px, 3vw, 32px);
}

.wapu-support__media-layer[hidden] {
	display: none;
}

.wapu-support__media-backdrop {
	position: absolute;
	inset: 0;
	background: rgba(19, 27, 44, 0.88);
}

.wapu-support__media-dialog {
	position: relative;
	display: grid;
	width: min(1100px, 100%);
	max-height: calc(100dvh - 32px);
	padding: var(--wapu-space-4, 16px);
	grid-template-rows: auto minmax(0, 1fr) auto;
	gap: var(--wapu-space-3, 12px);
	overflow: hidden;
	border: 1px solid var(--wapu-color-text, #33415a);
	border-radius: var(--wapu-radius-xl, 20px);
	background: var(--wapu-color-text-strong, #131b2c);
	color: #fff;
	box-shadow: 0 24px 64px rgba(19, 27, 44, 0.42);
}

.wapu-support__media-dialog > header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: var(--wapu-space-3, 12px);
}

.wapu-support__media-dialog h2,
.wapu-support__media-dialog figure {
	margin: 0;
}

.wapu-support__media-dialog h2 {
	color: #fff;
	font-size: var(--wapu-text-lg, 16px);
}

.wapu-support__media-dialog .wapu-support__icon-button {
	border-color: var(--wapu-color-text, #33415a);
	background: var(--wapu-color-text-strong, #131b2c);
	color: #fff;
}

.wapu-support__media-dialog figure {
	display: grid;
	min-height: 0;
	place-items: center;
	gap: var(--wapu-space-2, 8px);
	overflow: auto;
}

.wapu-support__media-dialog img {
	display: block;
	max-width: 100%;
	max-height: calc(100dvh - 190px);
	object-fit: contain;
}

.wapu-support__media-dialog figcaption {
	color: var(--wapu-color-border-strong, #cfd8e4);
	font-size: var(--wapu-text-xs, 12px);
}

.wapu-support__media-dialog > .wapu-support__button {
	justify-self: end;
}

.wapu-support__dialog-layer {
	position: fixed;
	z-index: var(--wapu-z-dialog, 100010);
	inset: 0;
	display: grid;
	place-items: center;
	padding: var(--wapu-space-5, 20px);
}

.wapu-support__dialog-backdrop {
	position: absolute;
	inset: 0;
	background: rgba(19, 27, 44, 0.55);
	backdrop-filter: blur(3px);
}

.wapu-support__dialog {
	position: relative;
	width: min(620px, 100%);
	max-height: calc(100vh - 40px);
	padding: var(--wapu-space-6, 24px);
	overflow-y: auto;
	border-radius: var(--wapu-radius-xl, 20px);
	background: var(--wapu-color-surface, #fff);
	box-shadow: var(--wapu-shadow-overlay, 0 24px 64px rgba(19, 27, 44, 0.18));
}

.wapu-support__dialog-header {
	margin-bottom: var(--wapu-space-5, 20px);
}

.wapu-support__dialog h2 {
	font-size: var(--wapu-text-xl, 20px);
	font-weight: 750;
	letter-spacing: -0.01em;
}

.wapu-support__back {
	display: none;
	flex: 0 0 auto;
}

.wapu-support__is-loading .dashicons-update,
.wapu-support [aria-busy="true"] .dashicons-update {
	animation: wapu-support-spin 0.9s linear infinite;
}

@keyframes wapu-support-spin {
	to {
		transform: rotate(360deg);
	}
}

/* ------------------------------------------------------------------ */
/* Responsive.                                                        */
/* ------------------------------------------------------------------ */

@media (max-width: 960px) {
	.wapu-support__header-actions {
		gap: var(--wapu-space-2, 8px);
	}

	.wapu-support__workspace {
		--wapu-support-inbox-width: 272px;
	}
}

@media (max-width: 782px) {
	.wapu-support__header {
		align-items: center;
		flex-wrap: wrap;
		gap: var(--wapu-space-2, 8px);
	}

	.wapu-support__heading {
		flex: 1 1 auto;
	}

	.wapu-support__workspace {
		display: block;
		height: 100%;
		border-radius: var(--wapu-radius-lg, 16px);
	}

	.wapu-support__inbox {
		height: 100%;
		min-height: 0;
		border-right: 0;
	}

	.wapu-support__thread {
		display: none;
		height: 100%;
		min-height: 0;
	}

	.wapu-support__workspace.is-thread-open .wapu-support__inbox {
		display: none;
	}

	.wapu-support__workspace.is-thread-open .wapu-support__thread {
		display: block;
	}

	.wapu-support__conversation {
		height: 100%;
		min-height: 0;
	}

	.wapu-support__back {
		display: inline-flex;
	}

	.wapu-support__message-bubble {
		max-width: 90%;
	}

	.wapu-support__conversation-header {
		align-items: flex-start;
		flex-wrap: wrap;
	}

	.wapu-support__conversation-header > .wapu-support__button {
		margin-left: 56px;
	}
}

@media (max-width: 600px) {
	.wapu-support__header {
		display: grid;
		grid-template-columns: minmax(0, 1fr);
	}

	.wapu-support__header-actions {
		display: grid;
		width: 100%;
		grid-template-columns: minmax(0, 1fr) auto;
		gap: var(--wapu-space-2, 8px);
	}

	.wapu-support__availability {
		width: 100%;
		min-width: 0;
		justify-content: flex-start;
	}

	.wapu-support__availability [data-support-availability-text] {
		overflow: hidden;
		text-overflow: ellipsis;
		white-space: nowrap;
	}

	.wapu-support__header-actions .wapu-support__button {
		padding-inline: var(--wapu-space-3, 12px);
		font-size: var(--wapu-text-xs, 12px);
	}

	.wapu-support__messages,
	.wapu-support__composer,
	.wapu-support__conversation-header {
		padding-right: var(--wapu-space-3, 12px);
		padding-left: var(--wapu-space-3, 12px);
	}

	.wapu-support__composer {
		gap: var(--wapu-space-2, 8px);
		padding-top: var(--wapu-space-2, 8px);
		padding-bottom: var(--wapu-space-2, 8px);
	}

	.wapu-support__composer .wapu-support__field-meta {
		align-items: center;
		flex-wrap: wrap;
		gap: 2px var(--wapu-space-2, 8px);
	}

	.wapu-support__composer-actions {
		gap: var(--wapu-space-1, 4px);
	}

	.wapu-support__composer-actions .wapu-support__button {
		padding-inline: var(--wapu-space-3, 12px);
	}

	.wapu-support__attach-button,
	.wapu-support__attachment-action {
		min-height: 44px;
	}

	.wapu-support__attachment-previews {
		grid-template-columns: minmax(0, 1fr);
	}

	.wapu-support__drop-hint {
		display: none;
	}

	.wapu-support__message-attachments {
		grid-template-columns: repeat(2, minmax(0, 1fr));
	}

	.wapu-support__conversation-header > .wapu-support__button {
		flex-basis: calc(100% - 56px);
		justify-content: center;
	}

	.wapu-support__dialog-layer {
		align-items: end;
		padding: 0;
	}

	.wapu-support__dialog {
		width: 100%;
		max-height: 92vh;
		border-radius: var(--wapu-radius-xl, 20px) var(--wapu-radius-xl, 20px) 0 0;
	}

	.wapu-support__event { width: 100%; grid-template-columns: 1fr; }
	.wapu-support__event::before,
	.wapu-support__event::after { display: none; }
}

@media (max-width: 420px) {
	.wapu-support__message-attachments {
		grid-template-columns: minmax(0, 1fr);
	}

	.wapu-support__composer-actions .wapu-support__button--primary {
		width: 42px;
		padding: 0;
	}

	.wapu-support__composer-actions [data-support-send-label] {
		position: absolute;
		width: 1px;
		height: 1px;
		padding: 0;
		overflow: hidden;
		clip: rect(0, 0, 0, 0);
		white-space: nowrap;
		border: 0;
	}
}

@media (prefers-reduced-motion: reduce) {
	.wapu-support *,
	.wapu-support *::before,
	.wapu-support *::after {
		scroll-behavior: auto !important;
		transition-duration: 0.01ms !important;
		animation-duration: 0.01ms !important;
		animation-iteration-count: 1 !important;
	}

	.wapu-support__typing-dots i { animation: none; opacity: 0.8; }
	.wapu-support__availability-dot { animation: none; }
}