=== Plugin Name ===

Plugin name: T2MChat
Contributors: dbclkclk
Donate link: None
Tags: communication, translation, analytics, triggers, chatbot, chat plugin, live chat, live help, live support, wordpress live chat
Requires at least: 5.2.1 
Tested up to: 5.2.1
Requires PHP: 5.2.4
Stable tag: 1.1
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html

== Description ==

This plugin integrates with TechStack's SAAS API that provides multilingual chat support, analytics and chatbot capabilities for your website. 
[youtube https://www.youtube.com/watch?v=IlDoKNxetfA]
 
* Instantaneous translation of communication between your agent and your customer
* Get Product/Services analytics at the end of the chat conversation 
* Get Customer Analytics to determine how your customers feel about your product or service 
* Get Customer Service Rep analytics to determine how effective your agents are
* Get instant triggers via SMS/Email whenever your customer experience goes bad
* Reduce your customer engagement cost. By not having an agent per language and delegate translation to our API, saves you money!
* Improve your sales turnover by focusing on analytics and know what matters most to your customers
* Download our mobile app (Android/IOS) for your customer service agents, which allows engagement with your customers on your website.  

 
== Installation ==
 
Visit our website for [installation instructions ](https://techstacksolutions.com/index.php/products/t2mchat/installation)
 
== Frequently Asked Questions ==
 
= Where is analytics found? =
 
Analytics is found in the plugin backend. Go to `T2M -> Administration`. You'll see a tab called *Performance* which collects analytics on your support agent perforamnce. 
The other tab is *Product Performance*, this collects analytics on your Product Performance and you can hone in your customers preferences here. 
 
= How can I enable triggers? =
 
Triggers are configured per category. Look at the `Categories` tab. Each category will have a `Rating` button. Click on it and you can then enter a phone (SMS) and email address you'll get notification. 
 
== Screenshots ==
 
1. As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker screenshot-1.png .
2. Note the collective staff performance of the chat screenshot-2.png . 
3. The Products/Service words are extrapolated from a collection of chats over a period of time with their sentiments screenshot-3.png . Note, the customer dropdown where you can filter the information based on specific customers. 
4. At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship screenshot-4.png . 
5. Additionally triggers can be sent to your email address as well screenshot-5.png . 
 

 == Changelog ==

= 1.0 =
* first version release

== Upgrade Notice ==

= 1.1 =
 
== Arbitrary section ==
 
To use this plugin, you'll need a `Client Id`, `Client Secret` and `Service Name`. Review the *Installation* step above for detailed instructions. 
 
== A brief Markdown ==
 
1. analytics
1. chat translation
1. triggers
1. chatbot
1. chat plugin
1. live chat
1. live help
1. live support
1. wordpress live chat