=== Support Dock ===
Contributors: cbfreeman
Donate link: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=BAZNKCE6Q78PJ
Tags: support ticket, support, emails, helpdesk , multisite
Requires at least: 3.0
Tested up to: 4.0
Stable tag: 1.2
License: GPLz2

Set up an awesome support ticket system on any WordPress site.

== Description ==

[youtube https://www.youtube.com/watch?v=rcl-2BByiPc]

Support Dock upgrades your site from good to INCREDIBLE by adding a **support ticket** system.

The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user's to access your site dashboard. All responses are emailed to the user's real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.



= SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES: =

1. Easy-to-use interface for viewing and answering tickets
2. Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
3. Assign tickets to specific team members/staff
4. Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease
5. Tickets are tracked with status details, leaving no one in the dark about whats happening


= Support Dock =
  Support Dock is a fully functional but limited version of our full [Support Dock plugin](http://cbfreeman.com/downloads/support-dock/).

  Our full version includes many more features:

* No Ticket Limits
* Ticket Pagination
* Custom Settings Page
* Create and Edit Support Dept
* Edit Support Contact Details

[Upgrade to the full version now ](http://cbfreeman.com/downloads/support-dock/).


= Internationalization =

Support Dock is currently available in :

* English

I'm looking for translators to extend to other languages. If you have translated the plugin in your language or want to,
please let me know : supportdock [ at ] cbfreeman.com

= Contributing =
Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman


== Installation ==

1. Install and activate the plugin for you to see a new ‘Support Dock’ menu item on the WP admin dashboard menu.
2. Simple ADD this shortcode '[sdticket]' to any page on your site to give your users the ability to create and submit tickets.
3. Navigate to 'Dashboard > Support Dock' to view submitted tickets. Navigate to 'Logs' to view your site's support ticket history.
4. Now your users can get the help they need a little better in WordPress!

== Upgrade Notice ==

If you have customized the ticket system and want to keep it, save before you update.

= Manual update =

1. Delete the plugin `support-dock` folder under the `/wp-content/plugins/` directory
2. Upload the last version and activate it

= Automatic update =

Just use the Wordpress automatic plugin update system


== Frequently Asked Questions ==


= Support for everyone =

== Screenshots ==

1. Give the admin a great support tool with the options to view, reply or close tickets at will.
2. User can generate new tickets and reply to your support feedback on any ticket submitted.
3. Sample email you receive with support ticket details.



== Changelog ==

= 1.2 =
    * Added Instructional video