# Ruby Help Desk
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**Contributors:** wprubyplugins, waseem_senjer

**Requires at least:** WordPress 3.0.1

**Tested up to:** WordPress 4.9

**Stable tag:** 1.3.2

**License:** GPLv2 or later

**License URI:** http://www.gnu.org/licenses/gpl-2.0.html


Ruby Help Desk is a WordPress plugin which works as a customer support platform.

## Description
Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.

## Installation
### Using The WordPress Dashboard

1. Navigate to the `Add New` in the plugins dashboard
1. Search for `Ruby Help Desk`
1. Click `Install Now`
1. Activate the plugin on the Plugin dashboard

### Uploading in WordPress Dashboard

1. Navigate to the `Add New` in the plugins dashboard
1. Navigate to the `Upload` area
1. Select `ruby-help-desk.zip` from your computer
1. Click 'Install Now'
1. Activate the plugin in the Plugin dashboard

### Using FTP

1. Download `ruby-help-desk.zip`
1. Extract the `ruby-help-desk` directory to your computer
1. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
1. Activate the plugin in the Plugin dashboard

## Changelog

### 1.3.2
* Fixed: Adding reply templates to Text area field

### 1.3.1
* Added: Many actions and filters in order to ease the extending of the plugin.
* Fixed: Close button shows even if the ticket is closed already


### 1.3.0
* Added: replies templates to pre-create ready templates for common issues in the tickets.

### 1.2.0
* Added: Custom Fields for the Submit Ticket page.
* Fixed: Assigning new tickets status.

### 1.1.0
* Added: Importing WooCommerce products.
* Added: Importing Easy Digital Downloads products.
* Fixed: CSS aligning of the dashboard widget.
* Fixed: Settings default values seeding.


### 1.0.0
* Initial release.


## Upgrade Notice

### 1.0
Initial Release.