=== REVE Chat - WP Live Chat Support plugin === Contributors: revechat Tags: live chat,live support,chat software,chat plugin,wordpress live chat, wordpress chat,chat,chat for web,web chat,chat online,chat software,IM Chat,live web chat,web support,live chat software,online chat,online support,chat widget,video chat,voice chat,snapengage,wordpress chat,wordpress live chat,webrtc,screen sharing,co-browsing,co browsing,facebook chat plugin,facebook chat,web analytics, analytics, analytics dashboard,facebook, facebook messenger, messenger, facebook live chat, crisp, pure chat, purechat, zendesk, zendesk chat, liveagent, olark, happyfox, reve chat, chatra, provide support, comm100, kayako, zoho, zoho salesiq, userlike, userengage, drift, livehelpnow, live help now, intercom, freshdesk, zendesk, clickdesk, liveperson, live person, bold360, velaro, hubspot, salesforce, zapier, zopim, mailchimp, analytics, google analytics, im chat, slack,casengo, tagove, mylivechat, my live chat, livezilla, chatrify,live chat tool, live chat widget, live support button, live chat solution, customer service software, chat, customer service chat, live chat button,wp livechat support, tidio, jivochat, formilla, tawk, tawkto,tawk.to livechat inc, livechatinc, live chat inc,revechat Requires at least: 2.7 Tested up to: 4.9.4 Stable tag: 6.1.2 Live chat and help desk software plugin for WordPress website. An application for live chat, help desk, online customer service and support. ==Description == REVE Chat is a multi-channel cloud based live chat software that provides real time assistance to your website visitors for better customer support, service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels. https://youtu.be/tR-C7cvtXHM **Live Chat Key Features-** * **Voice/ Video Chat:** Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution. * **Co-browsing:** Provide real time assistance and remote support to your website visitors and customers screen in real time. * **Facebook Messenger:** Chat with your Facebook customers using REVE Chat from single dashboard. * **Viber Messaging:** Chat with your customers on Viber messaging using your public account from single dashboard. * **Screen sharing:** Support your website visitors in real time and help them to navigate the website with screen sharing. * **Real-time Visitor Analytics:** Get real time insights about your customers (location, history, IP address, Referral source) and personalize every interaction to improve user experience * **Department Management:** Improve customer response time by routing your customer queries to the right department. * **Queuing:** Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers * **Auto Triggers:** Send automatic invitations to your website visitors based on certain time, ULR or location. * **Chat Monitoring:** Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries. **Live Chat Benefits-** Out of all the customer support channels available whether offline or online — live chat is by far the most fast and convenient method to handle customer queries. * Get complete overview and insights about your customer interactions across multiple channels * Offer your visitors instant assistance and increase your sales conversions * Reduce cost of service by managing multiple customers simultaneously. * Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service. * Proactively engage to assist website visitors in real-time before they leave your website being frustrated. **What makes Reve Chat the best choice for live chat?** * A simple and highly customizable Live chat solution * User friendly interface and Dashboard * Intuitive Chat Window * Innovative and unique features * 24x7 hour live chat support from our trained experts on any weekday (visit revechat.com) **Supported Language** * Arabic | Bangla | Chinese | Dutch | English | French| German | Hindi | Italian | Japanese | Korean | Malay | Polish | Portuguese | Romanian | Russian | Spanish | Swedish | Tagalog | Turkish | Vietnamese **Some Geeky Facts** * Work across major browsers (Internet Explorer 7+, Firefox, Google Chrome, Opera, Safari). * Average uptime is 99.8%. * Mobile Optimized Dashboard * Should you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at support@revechat.com = Support = REVE Chat offers 24x7-365 live support, visit https://www.revechat.com and initiate a chat or send us an email at support@revechat.com. Don't have a reve chat account ? [Create one from here!](https://www.revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup) == Changelog == = 1.2.0 = * Feature: Add the Reve chat widget to your site! * Feature: Customize look and feel of the widget, including themes and color! = 2.0 = * New Admin Menu page for REVE Chat * New for integration * Added link of settings page to display on the plugins page (beside the activate/deactivate links). = 2.0.1 = * Updated chat script = 2.0.3 = * updated the UI = 3.0 = * introduced new signup process * fixed signin bug == Screenshots == 1. Chat window on your website - active chat 2. Account Configuration - Link Up 3. Account Configuration - Linked Up with Launch Dashboard 4. Dashboard View - Open new browser tab 5. Widget Customization from Dashboard == Installation == Adding reve chat live chat widget to your Wordpress site is very easy, follow following steps : * Clone this repository into your plugins directory or download the zip file and unzip on your plugins directory * or Install the plugin from the WordPress directory and activate it. * Go to `Settings`, then to the 'revechat' sub menu, and login to your reve chat account to select a widget. * Customize the chat widget from within the [reve chat dashboard](https://app.revechat.com) to your preference. * Start chatting with your visitors! :) Note: You will need a reve chat account : [Create one from here!](https://revechat.com/signup/?utm_source=wpdirectory&utm_medium=link&utm_campaign=signup) == Frequently Asked Questions == = Do I have to install any software on my server to get this working? = REVE live chat plugin need to be installed from your WordPress panel. It is a cloud based live chat software hence it would only activate the script when you install the plugin. = Why should I use REVE Chat? = REVE chat is a complete online sales and support tool to engage your website visitors. With advanced features such as Click to call, Facebook Chat Integration, Queuing, Chat Monitoring and others, REVE Chat provides full insights to communicate with your visitors to become your loyal customers. = Which web browsers work best with this plugin? = Though it is designed to work on almost all the browsers, REVE Chat works best in the following environment: IE 7+ or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac). = How much is price of REVE Chat? = REVE Chat plugin in free to install and it offers a complete 14 days free trial to understand its all features. REVE Chat offers 3 packages 1. Basic (Free) 2. Standard 3. Advanced Please click here to find out more about pricing. The live chat support plugin is completely free to install. However, if you want to use Standard and Advanced REVE Chat package then you have to purchase the package. = How can I chat with more visitors at the same time? = REVE Chat allows unlimited concurrent chats for the paid plans. Hence you can chat with as many visitors as you want at the same time. REVE Chat also allows you to proactively chat with your website visitors before they leave your website. = How can I take further information regarding REVE Chat? = You can find out more at our site at http://www.revechat.com or at support@revechat.com and we will help you with installation. = Is there any demo or trial period to do some testing? = Yes, definitely you can use all the features of REVE Chat for 14days in the trial period. = Can I customize the REVE Chat window? = Yes, REVE Chat window is customizable. Some of the things which you can change in the chat window include: * Changing the color scheme * Changing the font size * Chat Widget text * Offline Widget Text * Pre chat & Post chat form = Can I add REVE Chat on more than one website at the same time? = Yes, there is no limit on websites for the paid plans. However our free Basic package has limited features and it can be used only on one website. = Contributors & Developers = “REVE Chat – WP Live Chat Support plugin” is open source software. The following people have contributed to this plugin.