=== Re:amaze Helpdesk & Live Chat ===
Contributors: Re:amaze
Donate Link: https://www.reamaze.com/
Tags: woocommerce, customer support, help desk, ai, live chat, conversations, chat, widget, comments, admin, livechat, plugin, chatbot, sales, customer service, ecommerce,
Requires at least: 4.0
Tested up to: 6.5
Stable tag: 2.3.2
License: GPLv2
License URI: http://www.gnu.org/licenses/gpl-2.0.html

Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

== Description ==

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

* Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
* All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
* Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
* Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
* Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
* Send automated Customer Satisfaction Surveys and keep track of your service quality.
* View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

= The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses =

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

= Detailed Features =

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

* See order details, histories, and lifetime value
* See recent activity, and customers' screens
* See shipping and fulfillment
* Set order status
* Process refunds and cancellations
* Edit customer and order notes

= Boost Engagement, Conversions, and Sales =

Add a live chat customer service experience to your storefront to engage customers.

* Fully customizable livechat support to match your brand
* Minimal coding required
* SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

* Send call-to-actions, discounts, and promotions via live chat
* Ask for reviews automatically after a purchase
* Up-sell relevant products at checkout
* Prevent shopping cart abandonment

= Reduce Customer Service Volume By 40% =

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

* Hello Bot can automatically greet customers
* FAQ Bot can reply with FAQ articles for faster customer support
* Order Bot can answer order questions
* Chatbot builder (coming soon)
* Create workflows for advanced chat support scenarios

= Perfect For Self Service =

* FAQ and knowledge base management
* Powerful article editor
* Optimized for SEO
* Show your FAQ in live chat
* Embeddable

= Give Agents Full Customer Service Clarity =

* Powerful Live Dashboard for customer support, sales, and marketing
* See customer activity and location
* Send 1-on-1 chat messages and optimize sales
* See customer screens and co-browse using Peek!

= Create Happy Customers =

Schedule satisfaction surveys after customer service emails or chats have been addressed.

* Available for email and live chat tickets
* Customers can rate your customer support quality
* Get additional feedback for you to review
* Detailed reporting for support tickets

= Better Teamwork =

Customer support teams are more efficient when using Re:amaze.

* CRM and segmentation
* Internal notes
* Team activity sharing
* Response templates
* Office hours
* Autoresponders
* Email templates
* iOS and Android mobile apps

= Mobile Apps Available =

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

* iOS - [Get iOS App](https://itunes.apple.com/us/app/reamaze-mobile/id1190166501?ls=1&mt=8)
* Android - [Get Android App](https://play.google.com/store/apps/details?id=com.reamaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)


== Installation ==

= Automatic Installation =

1. From your WordPress Admin, go to 'Plugins' -> 'Add New'
1. Search for 'Reamaze for WordPress'
1. Click 'Install Now' and activate the plugin

= Manual installation =

Download the Re:amaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains [instructions on how to do this here](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation).


== Frequently Asked Questions ==

= I don't have a Re:amaze account. Can I still use this plugin? =

You'll need to sign up for a Re:amaze account. [Try Re:amaze free](https://www.reamaze.com/signup?referrer=wordpress) for 14 days. It's easy to set up, no credit card required.

= How do I customize the support widget? =

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our [Developer Documentation](https://www.reamaze.com/developer)

= Help! I can't seem to get things working! =

If you're having trouble with the plugin, feel free to contact us at support@reamaze.com and we'll be glad to help.

= I have an awesome idea for this plugin! What now? =

Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

== Screenshots ==

1. Re:amaze Dashboard - Simple, beautiful, with Presence.
2. Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
3. WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
4. Live Chat Widget - Provide instant support and chat for your users
5. Widget Builder - Customize your support widget with ease
6. Reports - Analyze your support metrics
7. Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
8. Re:amaze Settings Page on WordPress Admin
9. Re:amaze integrates with your favorite apps!

== Changelog ==
= 2.3.2 =
* Use async mini-loader for widget

= 2.3.1 =
* Add Cues Publishing capability from Re:amaze

= 2.3.0 =
* Add Chat Widget Publishing capability from Re:amaze

= 2.2.0 =
* Fix Parsedown conflict
* Updated to WP 6.1 support

= 2.1.0 =
* new Re:amaze Connect onboarding experience

= 2.0.0 =
BREAKING CHANGE - This release removes the ability to enter your widget code via the Reamaze Settings in WordPress. Widget scripts will have to inserted manually into your WordPress theme.

= 1.2.5 =
* Small code tweaks

= 1.2.4 =
* Small code tweaks

= 1.2.3 =
* Update for WP 5.9

= 1.2.2 =
* Fix issue with shoutbox config getting reset in some cases

= 1.2.1 =
* Update WP version

= 1.2.0 =
* Fix readme links, latest WP version support

= 1.1.0 =
* Fix readme links, latest WP version support

= 1.0.9 =
* Updated Readme, latest WP version support

= 1.0.8 =
* Updated Reamaze.js URL, load async

= 1.0.7 =
* Update readme.
* Add WP 4.8.2 to supported version

= 1.0.6 =
* Add WooCommerce Support - Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

= 1.0.5 =
* PHP 7 support.
* WordPress 4.8 Support
* Introducing Cues - Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

= 1.0.4 =
* Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

= 1.0.3 =
* Updated assets and readme. Added Instagram support.

= 1.0.2 =
* Added WordPress HTTP API as an alternative HTTP client to cURL

= 1.0.1 =
* Handle Re:amaze API errors gracefully
* Added 'Need Help?' submenu and help hooks throughout plugin
* Added option under Personal Settings for Re:amaze Login email
* Added app banner and icons

= 1.0.0 =
* Initial Release
* Add ability to convert comments into conversations
* Added support widget to WordPress frontend
* Added ability to use Re:amaze within WordPress Admin
* Automatically create FAQ and Conversation History Embeddables
* Added a dashboard Overview Widget

== Upgrade Notice ==
= 2.3.2 =
* Use async mini-loader for widget

= 2.3.1 =
* Add Cues Publishing capability from Re:amaze

= 2.3.0 =
* Add Chat Widget Publishing capability from Re:amaze

= 2.2.0 =
* new Re:amaze Connect onboarding experience

= 2.0.0 =
BREAKING CHANGE - This release removes the ability to enter your widget code via the Reamaze Settings in WordPress. Widget scripts will have to inserted manually into your WordPress theme.

= 1.2.5 =
* Small code tweaks

= 1.2.4 =
Code tweaks

= 1.2.3 =
Latest WP support

= 1.2.2 =
Fix issue with shoutbox config getting reset in some cases

= 1.2.1 =
Fix readme links, latest WP version support

= 1.0.9 =
latest WP version support

= 1.0.8 =
Some minor bug fixes, WP 4.8.2 support.

= 1.0.6 =
Introduce WooCommerce Integration with Re:amaze. Connect your WooCommece store in Re:amaze Admin -> Settings -> Apps -> WooCommerce

= 1.0.5 =
PHP 7 and WordPress 4.8 Support. Check out Re:amaze Cues in the Re:amaze Admin -> Settings -> Cue Builder

= 1.0.4 =
Updated readme, added support for MMS and SMS via ClickSend and Twilio

= 1.0.3 =
Updated readme, added Instagram support, better reporting, new colors!

= 1.0.2 =
Added WordPress HTTP API as an alternative to cURL in cases where cURL is not installed in some PHP / WordPress installations.

= 1.0.1 =
This version adds some minor bugfixes and handles errors more gracefully. Also allows setting your Re:amaze Login email.

= 1.0.0 =
Initial Release