=== Re:amaze Helpdesk & Live Chat ===
Contributors: Re:amaze
Donate Link: https://www.Re:amaze.com/
Tags: woocommerce, customer support, help desk, live chat, conversations, chat, widget, comments, admin, livechat, plugin
Requires at least: 4.0
Tested up to: 4.8.2
Stable tag: 1.0.7
License: GPLv2
License URI: http://www.gnu.org/licenses/gpl-2.0.html

Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

== Description ==

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

* Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
* All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically engage online customers using rules and conditions.
* Multi-brand support. Have multiple WordPress sites? Manage them all in one place!
* Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
* Send automated Customer Satisfaction Surveys and keep track of your service quality.
* View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

= Helping Amazing Companies Build Personal Relationships With Customers =
Re:amaze helps companies like Fit Tea, Movie Pilot, and Animatron streamline their customer support and build great relationships with their customers.

= Seamless To Customers =
Re:amaze combines email, social media, and live chat seamlessly so your customers can reach you however they want. No ticket numbers. No logins. Just conversations.

Convert any post comment into a support conversation. Add an internal note so your support staff knows what’s up.

= Worry-Free =
Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.

Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

= Chat Box, Embeddables, and More! =
Easily add a support widget (chat box), contact form, or FAQ right on your WordPress site. For your users with accounts, enable them to view their support and conversation history via single sign-on. Re:amaze also offers SEO-friendly script loading!

= You Know Your Users and Customers Best =
Great service is an extension of knowing and understanding who your customers are. Your team will always interact with customers with their profile at-the-ready.

With customer data attributes and conversation attributes, easily embed user data such as browser version, IP address, URL etc with each customer support conversation.

= All The Bells and Whistles to Impress Customers =
Re:amaze is loaded with awesome features to help you succeed.

* Multi-channel communications via chat, Facebook Pages, Facebook Messenger, Twitter, Instagram, SMS/MMS, Email.
* Embeddables – Roll our support UI into your online store, SaaS, site, or support portal with a few snippets.
* Re:amaze Cues can help you automatically engage with online users with preset rules and conditions.
* Google Tag Manager and Google Analytics integration out of the box!
* 3rd party apps with MailChimp, HipChat, Slack, Shopify, BigCommerce, and much more.
* Workflow automation included.
* Roles and permissions.
* FAQ – Let your customers search for their own answers in your public FAQ.
* Multi-Brand – Manage multiple support sites for multiple brands in one Re:amaze account.
* Team Presence – See when your team is viewing and replying to customer conversations.
* Reporting – Stay on top of your conversation volume and response times with built in reporting features.
* Customer Satisfaction Surveys - Send automated Customer Satisfaction Surveys and keep track of your service quality.
* And much more.

= Simple, Integrated Live Chat =
Provide customers the answers they need immediately and gain powerful insights for building relationships that last. Re:amaze gets you one step closer to being customer friendly.

= Mobile Apps Available =
Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

* iOS - [Get iOS App](https://itunes.apple.com/us/app/Re:amaze-mobile/id1190166501?ls=1&mt=8)
* Android - [Get Android App](https://play.google.com/store/apps/details?id=com.Re:amaze.farstar&hl=en&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)

== Installation ==

= Automatic Installation =

1. From your WordPress Admin, go to 'Plugins' -> 'Add New'
1. Search for 'Re:amaze for WordPress'
1. Click 'Install Now' and activate the plugin

= Manual installation =

Download the Re:amaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains [instructions on how to do this here](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation).


== Frequently Asked Questions ==

= I don't have a Re:amaze account. Can I still use this plugin? =

You'll need to sign up for a Re:amaze account. [Try Re:amaze free](https://www.Re:amaze.com/signup?referrer=wordpress) for 14 days. It's easy to set up, no credit card required.

= How do I customize the support widget? =

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our [Developer Documentation](https://www.Re:amaze.com/developer)

= Help! I can't seem to get things working! =

If you're having trouble with the plugin, feel free to contact us at support@Re:amaze.com and we'll be glad to help.

= I have an awesome idea for this plugin! What now? =

Send us any feature suggestions, bug requests, etc at support@Re:amaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

== Screenshots ==

1. Re:amaze Dashboard - Simple, beautiful, with Presence.
2. Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
3. WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
4. Live Chat Widget - Provide instant support and chat for your users
5. Widget Builder - Customize your support widget with ease
6. Reports - Analyze your support metrics
7. Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
8. Re:amaze Settings Page on WordPress Admin
9. Re:amaze integrates with your favorite apps!

== Changelog ==
= 1.0.7 =
* Update readme.
* Add WP 4.8.2 to supported version

= 1.0.6 =
* Add WooCommerce Support - Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

= 1.0.5 =
* PHP 7 support.
* WordPress 4.8 Support
* Introducing Cues - Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

= 1.0.4 =
* Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

= 1.0.3 =
* Updated assets and readme. Added Instagram support.

= 1.0.2 =
* Added WordPress HTTP API as an alternative HTTP client to cURL

= 1.0.1 =
* Handle Re:amaze API errors gracefully
* Added 'Need Help?' submenu and help hooks throughout plugin
* Added option under Personal Settings for Re:amaze Login email
* Added app banner and icons

= 1.0.0 =
* Initial Release
* Add ability to convert comments into conversations
* Added support widget to WordPress frontend
* Added ability to use Re:amaze within WordPress Admin
* Automatically create FAQ and Conversation History Embeddables
* Added a dashboard Overview Widget

== Upgrade Notice ==
= 1.0.6 =
Introduce WooCommerce Integration with Re:amaze. Connect your WooCommece store in Re:amaze Admin -> Settings -> Apps -> WooCommerce

= 1.0.5 =
PHP 7 and WordPress 4.8 Support. Check out Re:amaze Cues in the Re:amaze Admin -> Settings -> Cue Builder

= 1.0.4 =
Updated readme, added support for MMS and SMS via ClickSend and Twilio

= 1.0.3 =
Updated readme, added Instagram support, better reporting, new colors!

= 1.0.2 =
Added WordPress HTTP API as an alternative to cURL in cases where cURL is not installed in some PHP / WordPress installations.

= 1.0.1 =
This version adds some minor bugfixes and handles errors more gracefully. Also allows setting your Re:amaze Login email.

= 1.0.0 =
Initial Release