=== osTicket WP Bridge ===

Contributors: michaelbo
Donate link: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=WVQF2N43FBHDN
Tags: helpdesk, support, tickets, contact, osticket, bridge, email
Requires at least: 3.1
Tested up to: 3.8.1
Stable tag: 1.7
License: GPLv2

== Description ==
Integrate osTicket into your wordpress site with our easy to use plugin.
This is a new plugin, designed from the ground up to bridge osTicket & Wordpress. 

I needed a support ticket system plugin for my site and try most of the plugins on wordpress, I just couldn't get them to work for me/my needs, so i decided to create my own bridge for my current ticket system. After doing this I thought maybe someone else could use it also.

I will be adding more functions & features down the line to make it better for all, as you can see in my change log versions. If there is something you would like to see in the next version, please let me know.

== Installation ==
(Basic WP Plugin Install)
1.Install osticket-wp-bridge folder to the /wp-content/plugins/ directory.
2.Activate the plugin through the "Plugins" menu in WordPress.
3.Plugin settings are located in Dashboard-->Settings-->osTicket Settings.

osTicket-WP Bridge will email you and the client when new tickets and post replies are created, answer the tickets in the osTicket admin area and leave the "Email Reply" checked when replying to a ticket.

== Frequently Asked Questions ==

Q. Where does the osTicket need to be Installed?
A. Create any folder in your wordpress directory & upload osTicket: (example: wordpress/osticket)

Q. What do i need to set in the osTicket admin area?
A. New osTicket Install - In the osTicket admin area: Set "Status to Online", set "Helpdesk Name/Title", set "Maximum Open Tickets", create "Departments" & unchecked the "Strip Quoted Reply" under Settings->Emails.

Configure your email template in osTicket Admin area, "Response/Reply Template" remove %{ticket.client_link} variable. Also, remove the (reply to this email) statement. (It's better to have your client visit the site)

Q. What version of osTicket can i use?
A. Tested with osTicket versions (v1.7.0) (v1.7.1.4) (v1.7.4)

Q. Where can I download the tested osTicket versions?
A. https://github.com/osTicket/osTicket-1.7/releases

== Upgrade Notice ==
I will be testing with osTicket versions (v1.7.5) & (v1.8.0 & up)

== Screenshots ==
http://osticket-wp-bridge.a1-9.com/images/capture1.jpg

http://osticket-wp-bridge.a1-9.com/images/capture2.jpg

http://osticket-wp-bridge.a1-9.com/images/capture3.jpg

http://osticket-wp-bridge.a1-9.com/images/capture4.jpg

http://osticket-wp-bridge.a1-9.com/images/capture5.jpg

http://osticket-wp-bridge.a1-9.com/images/capture6.jpg

== Changelog ==

= 1.7 =
* Updated: Wordpress approved & added to plugin repository for public use
* Added: Separate titles to page templates
* Added: Login/registration & forgot password page
* Added: Logout to nav bar
* Updated: Minor cosmetic updates to style.css file

= 1.6 =
* Updated: To work with Wordpress 3.8.1 (re-styled buttons)
* Updated: Minor cosmetic updates to style.css file for Chrome & Firefox

= 1.5 =
* Added: Includes/folder to make it easier for more features & functions
* Updated: Welcome/home page to include osTicket "Helpdesk Name/Title" in the Welcome statement

= 1.4 =
* Added: Page templates/folder to make it easier for more features & functions
* Added: New form fields empty validation script

= 1.3 =
* Added: Data function for (Maximum Open Tickets)
* Added: Class Format function stripslashes from text area in tickets

= 1.2 =
* Added: Open & close check field to ticket thread so the client can reopen/close a ticket
* Fixed: database error when communicating with osTicket v1.7.4 data for user information

= 1.1 =
* Added: Email function for new tickets & post replies

= 1.0 =
* Created: Initial Release on my site (osticket-wp-bridge.a1-9.com)