=== Live Chat & AI Chatbot – onWebChat === Contributors: onwebchat_dev Tags: live chat, ai chatbot, woocommerce chatbot, wordpress live chat, customer support chat Tested up to: 6.9 Requires at least: 4.7 Requires PHP: 5.4 Stable tag: 3.5.3 License: GPLv2 License URI: https://www.gnu.org/licenses/gpl-2.0.html Add live chat and a 24/7 AI chatbot to your site. Engage visitors instantly, automate support, and convert more visitors into customers. == Description == **Turn More Visitors into Customers with Live Chat + AI** onWebChat is a powerful WordPress live chat plugin with a built-in AI chatbot that works around the clock — so you never miss a lead, even when your team is offline. Whether you run a WooCommerce store, a service business, or a content site, onWebChat helps you engage visitors in real time, answer questions automatically with AI, and convert more browsers into buyers. **WooCommerce AI Integration** Your AI chatbot automatically syncs your entire product catalog — names, descriptions, and links — and answers product questions with real, accurate data. No manual training. No extra setup. 🎁 **Start Free:** Sign up today and get a **1-month free trial of the Pro AI Plan** plus **50 free AI bot credits** to test everything risk-free. [See all plans →](https://www.onwebchat.com/chat-pricing.php "onWebChat pricing") --- **Why Choose onWebChat?** 💬 **Live Chat That Converts** Talk to visitors in real time, answer their questions, and guide them to a purchase — before they leave your site. 🤖 **AI Chatbot, 24/7** Your AI chatbot handles common questions automatically — day or night — so your team can focus on what matters most. 🛒 **WooCommerce-Ready** Sync your product catalog in one click. Your chatbot learns your store and gives customers accurate product info, instantly. 📊 **Real-Time Visitor Monitoring** See who's on your site, what they're browsing, and where they're from — then reach out at exactly the right moment. 📱 **Chat From Anywhere** Manage conversations on the go with the iOS and Android mobile apps. --- **Key Features**
  • **AI Chatbot:** Instant, automated answers 24/7 — in any language.
  • **WooCommerce Integration:** Auto-sync your product catalog for AI-powered product Q&A.
  • **Customizable Chat Widget:** Fully match your brand's colors, text, and style.
  • **Live Visitor Monitoring:** Real-time activity tracking with geolocation.
  • **Chat Triggers:** Proactively start conversations based on visitor behavior.
  • **Department Routing:** Send chats to the right team or agent automatically.
  • **AI Text Correction:** Fix grammar and improve replies on the fly.
  • **Typing Preview:** See what visitors are about to send before they hit enter.
  • **Chat Ratings:** Collect instant customer feedback after every chat.
  • **Agent Transfers:** Hand off live conversations between agents seamlessly.
  • **Offline Email Form:** Capture messages and leads when your team is away.
  • **Mobile Apps:** iOS and Android apps for support on the go.
  • **Analytics & Reporting:** Track chat volume, response times, and satisfaction scores.
  • **GDPR Compliant:** SSL-secured and privacy-ready.
    • --- **A Better Experience for Your Customers** - Instant answers to every question — no waiting, no frustration - AI that understands questions even with typos or language variations - Always-on support, even outside business hours - Seamless file sharing --- **Getting Started in Under 60 Seconds** 1. Install the onWebChat plugin 2. [Create your free account](https://www.onwebchat.com/signup.php "onWebChat Sign Up") 3. Connect your account in the plugin settings 4. Your live chat widget goes live instantly — no coding required > **Note:** If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead. --- **Need help?** Chat with our team directly on [onwebchat.com](https://www.onwebchat.com "onWebChat Home Page"). == Installation == **1. Install the Plugin:** Search for "onWebChat" in your WordPress plugin directory and activate. **2. Sign Up:** [Create a free account](https://www.onwebchat.com/signup.php "onWebChat Sign Up") at onWebChat.com. **3. Connect:** Enter your email and password (or Chat ID) in the plugin settings. **4. Go Live:** Your chat widget appears on your site immediately — no setup wizard, no code. == Frequently Asked Questions == = Is onWebChat free? = Yes! No credit card is required. Our Free Plan includes almost all core features and is a great fit for most small businesses. New accounts also receive a 1-month free trial of the Pro AI Plan and 50 AI bot credits to test the full AI chatbot experience. = How does the WooCommerce integration work? = If WooCommerce is installed, you can enable automatic product sync in the onWebChat settings. Your AI chatbot will learn your product catalog — names, descriptions, and links — and use that information to answer customer questions accurately. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. = Is my WooCommerce data safe? = Absolutely. Product sync is secured with HMAC-SHA256 authentication and a unique secret key. Only essential product data (name, description, URL) is synced — no customer data, orders, or payment information is ever transmitted. = How does the AI chatbot work? = You provide training data in the form of questions and answers. The AI chatbot uses this data (plus WooCommerce product info, if enabled) to answer visitor questions automatically — in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started. = What does the Pro AI Plan include? = Everything in the Free Plan, plus: AI chatbot, AI tools, unlimited chat history, operating hours and white-label (remove the onWebChat branding). = How is the AI chatbot priced? = After your free 50 credits, AI chatbot access requires the Pro AI Plan. Bot credits start at $6 for 200 chat sessions, with volume discounts available. = Does the AI understand multiple languages? = Yes. The AI chatbot can understand and respond in your visitor's language — regardless of the language your training data is written in. It also handles typos and informal phrasing naturally. = Can I show or hide the chat widget on specific pages? = Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. = Can I hide the chat widget when I'm offline? = Yes — simply deselect "Use Offline Form" in your dashboard to hide the widget when no agents are available. = Is there a white-label option? = Yes. The Pro AI Plan lets you remove the onWebChat logo from the chat widget. = Can I monitor visitor activity in real time? = Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they've visited, and more — so you can proactively start conversations at the right moment. = Can chats be transferred between agents? = Yes. Active conversations can be transferred to any available agent at any time. = Can I invite visitors to chat? = Yes. Use automated chat Triggers based on visitor behavior, or manually invite any visitor from the monitoring dashboard. = How secure is onWebChat? = All chat data is encrypted with SSL. Product sync uses HMAC-SHA256 authentication. onWebChat is fully GDPR compliant. = Which languages are supported in the dashboard? = The dashboard supports English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. The chat widget text can be fully customized in any language. = I can't connect with my email and password — what should I do? = If your connection is blocked (for example, by a firewall or server restriction), use your Chat ID instead. You can find it in the onWebChat Dashboard or in your registration email. == Screenshots == 1. Live Chat Dashboard — manage all conversations in one place 2. Real-Time Visitor Monitoring — see who's on your site and engage at the perfect moment 3. WooCommerce Integration Settings — sync your product catalog for AI-powered support 4. Live Chat Widget — clean, customizable, and mobile-friendly == Changelog == = 3.5.3 = - Updated plugin images = 3.5.2 = - Minor bug fixes = 3.5.1 = - Minor bug fixes = 3.5.0 = * NEW: WooCommerce Product Sync — automatically sync products for AI chatbot training * NEW: Bulk product sync with background processing * NEW: Real-time product updates on create, edit, and delete * NEW: Admin UI for WooCommerce integration settings * Improved AI chatbot with product knowledge capabilities = 3.4.1 = * Tested on WordPress 6.8; updated plugin texts = 3.4.0 = * Bug fixes and security improvements = 3.3.2 = * Bug fix = 3.3.1 = * AI chatbot support and bug fix = 3.3.0 = * AI chatbot support added = 3.2.0 = * Security bug fix = 3.1.0 = * JavaScript API commands support = 3.0.4 = * Bug fix = 3.0.3 = * Bug fix = 3.0.2 = * Show/hide chat widget on selected pages — bug fix = 3.0.1 = * Added ability to show/hide live chat widget on selected pages = 2.0.2 = * Support for new Chat ID format = 2.0.0 = * Login by email/password or Chat ID * Option to show/hide live chat widget = 1.0 = * Initial release