=== Live Chat - Live support ===
Contributors: onwebchat_dev
Tags: chat, live chat, live support, chat plugin, help desk, online chat, support plugin, sales support, contact us, customer support, free chat, chat software, live chat service, customer help, customer service, live chat software, live chatting, live help, bbPress chat, live web chat, livechat, online support, php live chat, html chat, javascript chat, support software, website chat, chat tool, wordpress chat, live chat inc, wordpress live chat, wordpress live chat plugin, woocommerce live chat, woocommerce chat, woocommerce, contact us plugin, live chatting, onwebchat live chat, onWebChat
Requires at least: 3.1
Tested up to: 4.8
Stable tag: 2.0.2
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html
Live Chat plugin for your website. Chat with your website visitors, monitor website traffic and provide better customer support.
== Description ==
Stop losing your hesitant customers! Install onWebChat live chat module in less than a minute, provide better customer support and have happy customers.
onWebChat live chat plugin for WordPress provides an easy way to integrate your WordPress website with our innovative live chat system. It is also compatible with WooCommerce websites.
Chat with your website visitors in real-time in just one click, monitor your website traffic and maximize your conversions with triggers.
We offer 100% free plan available forever.
Plus, you get 1-month free trial of Premium plan with sign up!
Start now! It takes less than a minute, just install onWebChat live chat plugin and sign up for our service: https://www.onwebchat.com
**onWebChat Live Chat Features & Benefits**
Fully customizable live chat widget (colors, size, position, texts)
Real time visitor monitoring - keep track of your visitors
Android app available - chat with your visitors on the go
Triggers - automatically initiate chat with visitors
Typing insights - see what your visitors are typing in real time
Operators can start chat with any visitor
Transfer chats between operators
Geolocation data of visitors
Block/unblock visitors
Text shortcuts (canned responses)
Apply animations to the live chat widget
Draggable live chat widget
Attention Grabbers
Send emoticons
Full chat transcript history
Send chat transcript to email
Multiple operators
Install live chat widget on multiple websites
Live chat widget language customization
Sound / Desktop notifications for new chats
Sound notification for new visitors
Offline form, when you are not online
Pre-Chat form
Hide/show live chat widget on mobiles
Easy File Sharing with your visitors
SSL/Data security
Free plan available forever!
**onWebChat live chat improves customer satisfaction, and allows them to:**
Talk with you directly with no cost
Send you a message when you are offline
No need to open external application - chat inside your webpages
Send/get files very easy using live chat widget
Your customers will love it!
You need any assistance? Feel free to chat with us on [onWebChat](https://www.onwebchat.com "onWebChat Home Page")
If you like our live chat plugin you can rate us to help us improve.
== Installation ==
1. Install and activate the onWebChat live chat plugin.
2. [Create](https://www.onwebchat.com/signup.php "onWebChat Sign Up") an account on onWebChat live chat service.
3. Connect plugin to your onWebChat account, using your email and password.
4. Live chat widget is already on your website!
*If you cannot connect to your account using email/password, please connect using the Chat Id (you can find it at operator console or registration email)
== Frequently Asked Questions ==
= Do I have to pay for onWebChat? =
No payment is required to sign up. When you sign up, you get for free the Premium plan for 1 month. After 1 month if you don't want to pay, you will downgrade to the Free plan.
Please visit our [pricing page](https://www.onwebchat.com/pricing.php "onWebChat pricing page") for more info.
= Do I have to install any extra software? =
No, you have to install this plugin and just sign up on onWebChat live chat service.
= How can I change the appearance of the widget on my page? =
You can change all your widget settings from your [onWebChat Operator Console](https://www.onwebchat.com/login.php "onWebChat Operator Console").
= Is it possible to translate any text on the live chat widget? =
Yes, all texts are translatable and you can set your own language and texts you like.
= Can I initiate a chat before the visitor does? =
Yes, simply click on a visitor from the visitors list.
= Can I hide chat’s widget when I am offline? =
Yes, just deselect "use offline form" at your operator console. The live chat widget will be hidden when all operators are offline or have select "invisible" status. If you select to use offline form, the offline form will be shown.
= Is there a white-label option? =
Yes, on premium plan you can select white-label option with a small extra cost.
= How safe is our data? =
We take data security very seriously. All communication between you and your webvisitors is over SSL (Secure Socket Layer). This ensures that all chat messages remain private and integral.
= Cannot connect to my account using email/password =
It may happen when the outgoing connections are blocked (from a firewall for example). In this case you can connect by copy paste your onWebChat Chat Id from the operator console to the plugin form.
== Screenshots ==
1. onWebChat live chat widget on WordPress website
2. Operator chatting with a visitor
3. Operator console home page
4. Operator visitor monitoring
== Changelog ==
= onWebChat Live Chat (Chat version 2.0.2) =
* Support for new Chat id format
= onWebChat Live Chat (Chat version 2.0.0) =
* Add login option by username/password or Chat id.
* Option to show/hide live chat widget
= onWebChat Live Chat (Chat version 1.0) =
* First plugin version