=== Multimedia Customer Feedback === Contributors: Grabimo Tags: Customer Satisfaction, Customer Testimonial, Customer Feedback, Customer Retention, Video Testimonial Requires at least: 3.0.1 Tested up to: 3.2.1 Stable tag: 1.0.0 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Inspire your customers to provide feedback in video, audio, photo, and text format. Make it easy for you to reward customers for sharing experience. == Description == **Visit the demo site at [http://demo.grabimo.com](http://demo.grabimo.com)** Grabimo is a tool that facilitates business gathering customer feedback in multimedia formats: text, photo, audio, and video. The tool makes it easy for business to appreciate customer's time and effort instantly, safely, and simply. It is a both PC and mobile friendly off-the-shelf solution, offering feedback campaign setup, customer experience capture, digital content protection, online money payment, and social media sharing. With only a few clicks, business has the powerful tool ready. It dramatically increases customer engagement. Customers never ignore request for feedback, regardless of business category and size, either mobile app, or home and child care, or weight loss product. As a business owner, you get candid and objective feedback from your customers. You have positive audio visual endorsements to show off your business online and offline. You use criticism to improve product design and service quality. You have objective evidence to evaluate operation performance of individual or organization. You have the opportunity to follow up nicely with customers, resulting in long-term customer relationship. Collecting feedback is one of the best ways to help retain your existing customers, find customer pain points to make improvements. The positive feedback is the most powerful tool to generate sales leads. Every business should treat collecting feedback as their first priority. [youtube http://www.youtube.com/watch?v=AH4k64nyR3Y] = Special Features = * Video customer feedback/testimonial/experience/satisfaction * Audio customer feedback/testimonial/experience/satisfaction * Photo customer feedback/testimonial/experience/satisfaction * Text customer feedback/testimonial/experience/satisfaction * Mobile device friendly, tested on iOS and Andriod * No mobile app installation required for multimedia capture * HTML5 doctype * Visual presentation never leave your webpage * Shortcode on WordPress-based sites or short URL on anywhere * Watermark protection of digital contents * PayPal payments, fast and secure * Instant notification and real-time transaction processing == Installation == 1. Upload the whole folder to the /wp-content/plugins/ directory. 2. Activate the plugin using the 'Plugins' menu in your WordPress admin panel. 3. Go 'Settings'->'Multimedia Customer Feedback' to add your business alias created at http:///www.grabimo.com = Use Shortcode = * on PHP file, `` * on HTML file, [grab-multimedia-feedback] == Frequently Asked Questions == = Do customers need install mobile app? = No, there is no app installation! Grabimo makes us of HMTL5, Adobe Flash, mobile and cloud computing technologies to facilitate collecting multimedia customer feedback. Your customers can activate camcorder, webcam, or sound recorder simply by clicking buttons on the webpage for your feedback campaign. All actions can be completed on the same webpage. [See Campaign Example >](http://www.grabimo.com/addGig.html?alias=example) = As a business owner, how do I pay customer feedback? = You customers see you feedback campaign and submit their experience in multimedia format. Grabmio will email you about the submission. With the PayPal™ payments, you can pay with your credit cards or signature debit cards, [See Example >](http://www.grabimo.com/bizGig.html?gigId=178125178667003) == Support == Contact us at http://grabimo.com/ContactUs.html Or simply email us at: admin@grabimo.com == Screenshots == 1. Your customer click the "Call for Feedback" green button on your site 2. Your customer can upload video files or simply record video with webcam 3. Your customer can upload his/her voice files or simply record voice with built-in mic 4. Your customer can write feedback easily in plain text too 5. Your customer can upload photo files == Changelog == = 1.0.0 = * Initial release == Upgrade Notice == = 1.0.0 = * N/A