===LiveAgent - Live chat & Helpdesk=== Contributors: jurajsim Tags: Chat, Facebook, forum, help desk, help desk software, knowledgebase, live agent software, live chat, live chat software, liveagent, mail handler, mails, online support, phone, qualityunit, social, support, twilio, twitter, liveagent, online chat, qualityunit, zopim Requires at least: 3.0.1 Tested up to: 4.3.1 Stable tag: 4.1.2 License: GPL3 - http://gplv3.fsf.org/ LiveAgent is the most affordable WordPress live chat, help desk, voice chat & social desk for your website. == Description == Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from the same enviroment ? With LiveAgent Live Chat & Helpdesk, you are just a click away ! LiveAgent is a powerful "all-in-one" customer support platform used by small(one-man) and medium sized websites in more than 50 countries and in 27 language mutations. Installation is fast and easy and no HTML skills are required. = What is LiveAgent in 1 Minute = [vimeo http://vimeo.com/34832602] You can find more info about LiveAgent [here](http://www.qualityunit.com/liveagent/#wordpress). = LiveAgent Features = 1. **Online Chat:** Your customers can connect with you in real time using live chat button on your website You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website). 2. **Help Desk:** Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers. 3. **Offline Messages:** In case your support is not online, your customer can leave you offline message, which will be later asnwered by email. 4. **Facebook:** You can monitor all your Facebook fan pages and answer messages from one place. LiveAgent will turn each wall message into ticket, which could be answered by your suport team in the same way as email, chat or tweet. 5. **Twitter:** Backup all your tweets and key word mentions. You will be able to search tweets any time in the future and review complete communication with your customers in ticket timeline. 6. **Knowledge Base & Forum:** Knowledge Base will help you to reduce customer support costs and workload while improving overall customer satisfaction. Encourage your customers to help themselves. LiveAgent will help you to deliver answers to common problems much quicker as other knowledge base softwares. You can keep full history of conversations with your customers and you have full overview of interactions on one page. = Plugin features = * Integrates wordpress with live chat and help desk sfotware (LiveAgent) * Automatic inclusion of live chat buttons in your pages, no HTML knowledge required * Multilingual support == Installation == No HTML knowledge is required and integration will take you less than 5 minutes. You can also visit our fully described step-by-step guide on our pages. Here is the basic guide: 1. Unzip `liveagent.zip` to the directory `/wp-content/plugins/liveagent` 2. Activate LiveAgent plugin 3. Create trial account or install LiveAgent on your own server 4. Set account user credentials in menu "LiveAgent" 5. Go to menu LiveAgent -> Buttons. Choose button you like to have online on your website and click Save. 6. Go to LiveAgent admin panel and start answering chats and emails of your visitors. == Frequently Asked Questions == = What is LiveAgent? = LiveAgent is full featured help desk and live web chat software integrated into one powerful support platform. For more info check out [this page](http://www.qualityunit.com/liveagent/) = Is plugin avaliable also in my language? = From version 3.0.0 plugin supports translations to any language that WordPress supports. So if you have a time you can help us to improve it. [Make your own translation](http://support.qualityunit.com/634703-Making-custom-translation) and send it to us. We will add it to the next plugin release. == Screenshots == 1. Example of statistics screen in LiveAgent 2. Example of Visitor's chat window 3. Account settings configuration screen in Wordpress 4. Account creation screen 5. example of default chat button on page 6. Button code screen 7. Emails window 8. Home screen == Changelog == = 4.1.2 = * minor bug fixes = 4.1.0 = * tested on WP 4.3.1 * New design! * New login and signup approach * Easy way of choosing and selecting a button for your site * Easy way of adding prechat details * Third party tools removed from plugin = 4.0.4 = * tested on WP 4.2.2 * signup now points to default LiveAgent signup location = 4.0.1 = * remove deprecated code = 4.0.0 = * do not allow automatic domain suggestion if automatic detection fails * every new account on ladesk.com domain is now 14 days trial = 3.0.9 = * add compatibility for WP 3.8.1 = 3.0.8 = * fixed some issues in code = 3.0.7 = * add compatibility to WordPress 3.7.1 = 3.0.4 = * add compatibility to WordPress 3.5 = 3.0.3 = * transaltion fixes * nicer screenshots = 3.0.2 = * add hungarian translation = 3.0.1 = * add slovak translation = 3.0.0 = * use native Wordpress ui * user experience enhancements * better settings handling * better user privileges handling * internalization support = 2.0.1 = * readme changes only = 2.0.0 = * code refactoring * simplification of user interface and code complexity = 1.2.11 = * fixed not functional signup = 1.2.10 = * internal speed up * comaptible with Wordpress 3.3.1 = 1.2.9 = * internal improvements = 1.2.5 = * bugfixes with delayed account creation problem = 1.2.4 = * bugfixes = 1.2.3 = * fixed empty buttons grid after signup * added one screenshot = 1.2.2 = * bugfixes = 1.2.1 = * bugfixes * new screenshots = 1.2.0 = * added account creation wizard = 1.1.5 = * short description update = 1.1.4 = * fix error with loguot from agent panel = 1.1.3 = * add test classes, now all new code should be unit-tested * add support for showing Visitors on WordPress page as table in Dashboard * show notification to admin if no chat button is enabled = 1.1.2 = * fix: Fatal error: Class 'La_Lang' not found in C:\wamp\www\wordpress\wp-content\plugins\liveagent\PhpApi.class.php on line 65 = 1.1.1 = * minor bugfixes = 1.1.0 = * speed optimalisations * advanced algorithm that inserts buttons into sidebars, should be independent from theme * fixed crash when theme not using sidebars (only float buttons can be used then) = 1.0.8 = * minor code changes = 1.0.7 = * fatal error fix with unexistant function = 1.0.6 = * automatically add http to domain name if it do not already contains it * minor account screen positions change = 1.0.5 = * minor bugfixes = 1.0.4 = * minonr bugfixes = 1.0.4 = * look & feel change = 1.0.3 = * tested for wordpress 3.1.3 and 3.2 beta = 1.0.2 = * minor Bugfixes * fewer requests to LiveAgent installation = 1.0.1 = * Bugfixes on plugin startup = 1.0.0 = * first release == Arbitrary section == Now, for html form generation purposes php libraby htmlForm from http://stefangabos.blogspot.com/ is used. If you have any thoughts how to make this plugin better, do not hasitate to leave your ideas in plugin forum, or write an email to support@qualityunit.com. == Upgrade Notice == **Upgrade from 1.2.X to 2.0.X:** Buttons table was removed. User now can input button code from application. First enabled button code will be automatically inserted after upgrade. Widgets were removed completely (they will be added later). Ajax calls were fixed. Plugin now uses WP jQuery instead of its own. == Localizations == This plugin is currently localized in the following languages: * Slovak (sk_SK) by Qualityunit * Hungarioan (hu_HU) by Qualityunit