=== Contact Forms, Live Support, CRM, Video Messages === Contributors: videowhisper Author: VideoWhisper.com Author URI: https://videowhisper.com Plugin Name: Contact Forms, Live Support, CRM Plugin URI: https://videowhisper.com Donate link: https://videowhisper.com/ Tags: support, chat, contact, form, CRM License: GPLv3 License URI: https://www.gnu.org/licenses/gpl-3.0.html Requires at least: 5.1 Requires PHP: 7.4 Tested up to: 6.8 Stable tag: trunk Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user interaction. == Description == Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction. = Benefits = * Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow. * Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support. * Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments. * Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness. * Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations. * Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience. * Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models. * Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control. = Features = * Support pages in website frontend for starting/accessing conversations * Members can open a conversation directly, while visitors have to confirm their email first * Admins can see and access open Conversations from backend * Report Content button for any post types (configurable) * Contact Owner button for any post types (configurable) * Contact Creator in BuddyPress/BuddyBoss profile for configurable roles * My Conversations page to website frontend, to access own tickets by logged in users * Custom support departments for website / report content / contact content owner / contact user * Floating support buttons (contact, new messages) on all pages (can be disabled) * Message counter in backend (site support) and frontend (for creators) * Send webcam/screen/microphone recordings and file uploads in conversations * Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact * Custom form per department enables custom fields per conversation (ticket) * Invite by email to fill a form, contact a department or join a new conversation * Can messages, add to later messages for quick replies * Integrates with [MicroPayments Plugin](https://wordpress.org/plugins/paid-membership/ "MicroPayments – Paid Author Subscriptions, Digital Assets, Downloads, Membership") for paid support (per conversation, message) * Registration forms: register accounts in an external MySQL database, in example for [VideoWhisper WebRTC server](https://github.com/videowhisper/videowhisper-webrtc "VideoWhisper WebRTC Server") * Multilanguage conversations with DeepL integration for translating messages on request More features to come ... == Screenshots == 1. Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings 2. Custom Form with custom fields: text, dropdown, toggle 3. Buttons on content page 4. Report content support form 5. Floating support button on all pages == Frequently Asked Questions == = How does system prevent bulk submissions from "visitor" bots? = A visitor needs to register a contact and confirm email to create a new ticket. = How are tickets secured ? = Each contact (email) has a code to access ticket. == License == This plugin is released under a GPL license. == Changelog == = 1.10 = * Google tracking gtag for main events: contact view/new/confirm, conversation view/new, message new, form view/submit * Tags = 1.9 = * Option to allow visitors start conversation before confirming contact (resulting in pending conversation) * Counters for new and pending conversations in conversation list * Support can see how many conversations a contact openeded and browse these * Filter conversation list by status, department, contact * Sort conversation list by status, created, updated = 1.8 = * Add/Remove contacts from conversations * Reply to messages in tickets * Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments * Unsupported email provider domains (disable domains with email issues or common for spammers) * Access contact fields from backend conversation view, by clicking contact = 1.7 = * Multilanguage conversations (each message can be in different language) * DeepL integration for translating messages on request = 1.6 = * Create new converation for specific contact (registered or not registered) and send notification to join * Invite by email to fill form, open conversation with specific department * Sort contacts by last form update * Canned messages/responses = 1.5 = * Insert audio/video recordings in conversations: webcam, screen, microphone * Insert file uploads in conversations = 1.4 = * Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms * Link parsing in conversation messages & custom fields * Forms enable contacts to fill and update contact fields = 1.3 = * MicroPayments integration for paid support: clients pay on request and providers when they answer * Conversation management (close, delete) = 1.2 = * Custom support departments for website / report content / contact content owner / contact user * Integrate Report Content for any post types * Integrate Contact Owner for any post types * Contact Creator in BuddyPress/BuddyBoss profile for configurable roles * Floating support buttons (contact, new messages) on all pages (can be disabled) * New message counter in backend (site support) and frontend (for creators) = 1.1 = * First release