=== LenoChat ===
Contributors: lenochat
Tags: chat, live chat, ai chat, ai chatbot, customer support
Requires at least: 5.0
Requires PHP: 7.2
Tested up to: 6.8
Stable tag: 1.0.4
Donate link: https://www.lenochat.com
License: GPL-2.0+
License URI: http://www.gnu.org/licenses/gpl-2.0.txt
Banner: https://ps.w.org/lenochat/assets/banner-1544x500.png

**Real-Time Conversations Made Simple!** Chat with your website visitors across channels using live chat, AI Copilot, and multichannel inbox.

== Description ==

**LenoChat – AI Live Chat, Copilot & Multichannel Messaging**

**LenoChat** is an all-in-one customer experience solution — combining **Live Chat**, **Smart AI Agent**, **AI Copilot**, and **Multichannel Messaging** in one simple tool.

Connect with your customers instantly — whether through your website, WhatsApp, Instagram, or Facebook — all from one clean, AI-powered inbox.



**🤖 Smart AI Agent & Copilot**

* **Smart AI Agent:** Automatically handles conversations, understands context, and knows when to hand the chat over to a human agent.
* **Knowledge-Based AI Replies:** Generates accurate answers from your connected knowledge base (help articles, FAQs, or uploaded documents).
* **Instant References:** Every AI response includes clickable source links so customers can see exactly where the answer came from.
* **AI Copilot for Agents:** Assists your team with real-time reply suggestions — and lets them rephrase or adjust tone (Casual, friendly, professional, etc.) before sending.
Your team replies faster, more accurately, and always in the right voice.



**✅ Key Features**

* **Multi-Channel Messaging:** Manage messages from your website, WhatsApp, Instagram, and Facebook — all in one place.
* **Real-Time Support:** See what customers are typing before they hit send, allowing faster and more personalised responses.
* **Customisable Chat Widget:** Match your brand with your own colours, logo, and greetings.
* **Team Collaboration:** Add agents and assign chats seamlessly.
* **Operating Hours Control:** Set your business hours and automatically manage offline messages.



**💡 Why Choose LenoChat**

* **Smart + Simple:** AI-powered, yet designed for anyone to use.
* **Built for Businesses of All Sizes:** From solo entrepreneurs to growing teams.
* **Affordable & Transparent:** Start free with all essential features. Upgrade anytime for advanced AI tools.



**📱 Mobile Apps**

Stay connected anywhere with **LenoChat Mobile** for:
* iOS
* Android



**LenoChat makes customer communication smarter — combining AI precision with the human touch your customers deserve.**

== Frequently Asked Questions ==

= What is LenoChat? =
LenoChat is an all-in-one live chat and AI customer support platform that combines **human live chat**, **AI agent automation**, and **AI Copilot assistance** in one simple tool. It helps businesses manage all customer messages from their website, WhatsApp, Instagram, and Facebook — in one clean, AI-powered inbox.

= Who should use LenoChat? =
LenoChat is designed for **businesses and teams of all sizes** who want to deliver fast, personalised, and intelligent customer support. It’s perfect for:

* 🏬 **Online stores and e-commerce brands** wanting to manage all customer messages in one place
* 🧑‍💻 **Startups and growing teams** that need affordable, scalable chat and AI tools
* 🧠 **Customer support and sales teams** looking to boost productivity with AI Copilot assistance
* 🤝 **Agencies and service providers** who manage multiple client websites or channels
* 💼 **Freelancers and solo founders** who want to look professional and respond faster

Basically, anyone who wants to provide smart, human-like, and AI-powered customer conversations — without complex setup or extra tools.

= Do I need coding skills to use the LenoChat WordPress plugin? =
No coding required! Simply install the plugin, connect your account, and your chat widget will appear on your WordPress site in minutes.

= What social media channels can I connect to LenoChat? =
You can connect **WhatsApp**, **Instagram**, and **Facebook Messenger** to manage all your customer conversations in one place.

= Can I use LenoChat for free? =
Yes! The **Free Plan** includes:

* ✅ **Unlimited live chat conversations** with your website visitors
* 💬 **50 one-off AI conversations** (shared between AI Agent and AI Copilot)

You can **upgrade anytime** to add more AI conversations and access premium features.

= Does LenoChat work on mobile? =
Yes. LenoChat offers **mobile apps for iOS and Android**, so you can chat with customers and manage your team on the go.

= Can I customise the chat widget to match my brand? =
Absolutely! You can personalise your chat widget with your **logo**, **brand colours**, **greeting message**, and **tone** to perfectly match your website’s design.

= What is the AI Copilot? =
AI Copilot helps your support team respond faster by suggesting replies in real time.
It also lets you **rephrase** or **adjust tone** (casual, friendly, professional, etc.) before sending — keeping your responses consistent and on brand.

= How does the Smart AI Agent work? =
The AI Agent automatically replies to customer questions using your connected knowledge sources (e.g. help articles, FAQs, uploaded docs). If it cannot answer, it seamlessly **hands over the chat to a human agent**. Each AI response includes **instant reference links** so customers can see exactly where the answer came from.

= Does LenoChat store customer data securely? =
Yes. All customer messages and data are **encrypted and securely stored**, following industry-standard privacy and compliance practices.

== Screenshots ==
1. LenoChat
2. LenoChat
3. LenoChat

== Changelog ==
= 1.0.3 =
* Added WordPress integration activation endpoint call when widget visibility is enabled

= 1.0.2 =
* Added custom menu icon with styling
* Moved menu from Settings submenu to top-level sidebar menu

= 1.0.1 =
* Updated AUTH_URL endpoint

= 1.0.0 =
* Initial release

== Upgrade Notice ==
= 1.0.3 =
Added automatic WordPress integration activation when widget is enabled. Fixed API request validation issues.

= 1.0.2 =
Added custom menu icon and moved LenoChat to top-level admin menu.

= 1.0.1 =
Updated authentication endpoint URL.

= 1.0.0 =
Initial release of LenoChat plugin.

== Privacy Policy ==
LenoChat respects user privacy. For more information, visit our [Privacy Policy](https://www.lenochat.com/privacy-policy/).

== Credits ==
LenoChat is developed and maintained by the LenoChat Team.
For partnership or support inquiries, visit [Contact Us - LenoChat](https://www.lenochat.com/contact-us/)