=== Knowledge Base Help Desk === Contributors: quantumcloud Donate link: https://www.quantumcloud.com Tags: knowledgebase, helpdesk, glossary, chatbot, knowledge base, Live Chat, FAQ, help desk, frequently asked questions, kb, help Requires at least: 4.6 Tested up to: 5.0 Requires PHP: 5.4.0 Stable tag: 2.2.0 License: GPLv2 or later License URI: http://www.quantumcloud.com Knowledge Base HelpDesk X is an advanced Knowledgebase plugin with floating HelpDesk, glossary & Knowledge base features all in one. == Description == KnowledgeBase HelpDesk is an advanced Knowledge Base plugin with floating, chatbot like helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase articles are supported that can also be displayed as alphabetical glossary. The floating helpdesk in the free, lite version is similar to a chatbot and shows an ajax based live search for the KnowledgeBase articles. > With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledge base HelpDesk with an AI Powered ChatBot. The KB X Pro version HelpDesk is fully integrated with Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live Chat support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot. The ChatBot will reduce your live chat support and work load significantly in the long run. Replace Your Live Chat HelpDesk SupportDesk with a fully automated ChatBot. *The glossary feature works only with English Language and A-Z > [View Demo of KnowledgeBase X Pro Version](http://dev.quantumcloud.com/knowledgebase/) > KB X Pro is perfect for small businesses and agencies that want to automate their Live Chat and Support process with self service KnowledgeBase and save huge on time and cost. Upgrade to [KB X Pro](https://www.quantumcloud.com/products/knowledgebase-helpdesk/) You can add the Knowledgebase in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot like floating icon and interface that acts as a one stop help desk for your website users. The search is powered by AJAX. So, this Knowledge Base / Help Desk returns more relevant results in impressive speed. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. = KnowledgeBase HelpDesk Main Features = * Live Chat like search interface with Floating Icon in front end for helpdesk * Section wise knowledgebase * Option for users to sort alphabetically, popularity, views * Article view count (editable by admin) * Upvote optoin * Custom Knowledge Base slug to set the opening path of the URL of the knowledgebase * Custom Knowledge Base Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives * Custom Knowledge Base Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives * Custom CSS from Knowledge Base settings * Parent and subcategories are listed the same way * Alphabetical Glossary (A to Z index of your articles) * Fully RESPONSIVE and mobile device friendly * Simple and effective presentation * Super fast AJAX search, with predictive text * Sidebar widgets for recent articles and tag cloud * Short codes and easy shortcode generator to create parameters in a few clicks * Works across all major browsers and devices – IE8+, Safari, Firefox, Chrome = Extra Pro Version Features = The pro version of the KnowledgeBase plugin provides some unique and useful features. * Unlimited KnowledgeBase articles * Frequent Asked Questions Accordion Format * A to Z Glossary using the Same KnowledgeBase articles * AJAX powered auto complete Search bar * Export KnowledgeBaseas CSV * Import KnowledgeBase * Easy, Visual Shortcode Generator with all options * Drag and Drop Article Sorting * Drag and Drop Category Reorder * Attach mulriple files with articles * Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users * Mark a KnowledgeBase Article as Sticky to always show on top * Front End Sorting – Menu Order, Alphabetical or Popularity * User Role based Permission to View KnowledgeBase Category and Articles * Show only a single category for FAQ * Change KnowledgeBase, Category and Tag URL slugs * Change font colors * Enable Bread Crumb * User Upvote/DownVote option for KnowledgeBase Articles * Edit UpVote/DownVote Count * Editable Article View Count * Enable/Disable WordPress Commenting in Articles * Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page * Upload custom category image * Add category descriptions * Sidebar widget for Most Popular Articles * Sidebar widget for Tag Cloud * Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles * Knowledgebase slug, Category slug and Tag slug * Default article sorting option * Front end article sorting drop down * Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories * Turn on or off Sticky, Popular, Recent Article Tabs individually * Customize colors * Enable/disable Breadcrumb * Enable Related Articles * Enable Comments on Article * Floating Search Box. OR, * AI Powered ChatBot HelpDesk * Replace Your Live Chat HelpDesk Support with a fully automated ChatBot * Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow * Natural Language Processing through Google’s Dialog Flow * Supports Custom Intents and Responses You Create in Dialog Flow * Supports Rich Message Response from Dialogflow as FaceBook messenger app * 4 Different ChatBot styles to choose from * Show ChatBot Embedded on a Page * Option to choose on which pages the ChatBot should load * Upload custom ChatBot icon * Upload custom Agent icon > [View Demo of KnowledgeBase X Pro Version](http://dev.quantumcloud.com/knowledgebase/) > Upgrade to [KB X Pro](https://www.quantumcloud.com/products/knowledgebase-helpdesk/) = How to Use KnowledgeBase HelpDesk = After activating the KnowledgeBase HelpDesk plugin, create a new page or post. In the body section write the appropriate shortcode you want to use for either KNowledge Base or Glossary. Save the page/post and check the page in front end. You need to use shortcodes to display KnowledgeBase article search page or glossary page. Copy the below shortcodes as per your requirement and put in your post or page. Shortcodes: [kbx-knowledgebase] for article search page with category tiles. [kbx-knowledgebase-glossary] for glossary page. Settings: Settings options are self explanatory. These can be found under "Knowledgebase --> Settings". Widgets: Widgets can be found under "Appearence --> Widgets". There are two avilable widgets. These are: Knowledgebase Articles [Sorting Options: Date, Popularity, Views] Knowledgebase Tag Cloud Floating Search Widget: You can enable a user friendly floating search widget sitewide to mimic a HelpDesk and Chatbot. This helpdesk brings your entire knowledgebase searchable from any page of your website To enable this option go to the Bot Settings section. == Installation == 1. Download the plugin zip file. Extract and upload the folder in your wp-content/plugins folder. 2. From the wp-admin panel go to plugins and activate "knowledgebase-helpdesk" 3. Create a new page and paste the plugin Short Code. 5. You are done. == Frequently Asked Questions == = Links not working - getting a 404 error on article pages = Sometimes you mat need to save the permalinks again. Go to your Wordpress->Settings->Permalinks and Save permalinks again. The problem should go away. = How to add items to the Glossary = Scroll down in your Kknowledge Base article page until you see Custom Fields. There is a field for Glossary term here. You can add one keyword per article and that will show up in your Glossary alphabet list and link the keyword to that article automatically. == Use == 1. After activating the plugin, create a new page or post. In the body section write the shortcode 2. Save the page/post and check the page in front end. . == Screenshots == 1. Floating Knowledgebase Helpdesk Search 2. Knowledgebase Helpdesk Glossary of Terms 3. Knowledgebase Helpdesk Search panel 4. Knowledgebase Helpdesk Search panel 5. Widgets 6. Gutenberg compatible shortcode generator == Changelog == = 2.2.0 = # Reset Postdata after Glossary Shortcode # Ajax Search on Widget not working for empty string # Removed unused Ranking # php error log fixed = 2.1.0 = # Fixed a PHP notice = 2.0.0 = # Removed popular sorting - unused # implemented defualt width and margin. # Menu KB X # Add notice at top: The KB X Pro version is now available with Intelligent ChatBot Integrated with Google's DialogFlow # Removedthe close me text and area from floating widget # Gave an option to change the text Search the Knowledge base from main search box and floating widget # Gave option to change the text Type your search string. Minimum 4 characters are required from floating box = 1.9.0 = # Improved glossary item listing = 1.8.0 = # Fixed pagination for glossary = 1.7.0 = # Fixed duplicate letter bug for glossary = 1.6.0 = # Fixed a warning with php 7.0 = 1.5.0 = # Permalink flushing issue fixed. # Floating Search Icon squeezed up issue fixed. = 1.4.0 = Article filtering by category = 1.3.0 = Discussion (Comments) Section has been removed because the feature is incomplete = 1.2.0 = Assign articles to uncategorized section by default = 1.1.0 = Fixed pagination = 1.0.0 = * Updated support section. * Updated css class names to avoid conflict with other theme or plugins * Added template overriding functions. Priorities are Child Theme > Parent Theme > Plugin File. * Fixed CSS issues * Added a new outer wrapper for generic themes, for all the KB templates. Width 80%, Margin 20px-auto. * Fixed CUSTOM CSS loading option * Others = 0.9.0 = *Inception == Upgrade Notice == = 1.2.0 = * Assign articles to uncategorized section by default * Fixed pagination