=== Knowledge Base Help Desk ===
Contributors: quantumcloud
Donate link: https://www.quantumcloud.com
Tags: knowledgebase, help desk, glossary, helpdesk, knowledge base, faq, frequently asked questions, kb, help
Requires at least: 4.0
Tested up to: 4.8.1
Requires PHP: 5.4
Stable tag: 1.2.0
License: GPLv2 or later
License URI: http://www.quantumcloud.com

Knowledge Base HelpDesk is an advanced Knowledgebase plugin with help desk, glossary and FAQ features all rolled into one.

== Description ==
KnowledgeBase HelpDesk is an advanced <strong>Knowledge Base</strong> plugin with <strong>help desk, glossary and FAQ </strong>features all in one. KnowledgeBase HelpDesk is extremely simple and easy to use. 

The Knowledgebase Helpdesk plugin comes with an AI Chatbot like floating icon and interface that acts as a one stop help desk for your website users. The search is powered by AJAX. So, this Knowledge Base / Help Desk returns more relevant results in impressive speed.

You can also add the Knowledgebase in any of your pages with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and powerful search box. 

= KnowledgeBase HelpDesk Main Features =

> Live Chat like search interface with Floating Icon in front end for helpdesk
> Section wise knowledgebase
> Option for users to sort alphabetically, popularity, views
> Article view count (editable by admin)
> Upvote optoin
> Custom Knowledge Base slug to set the opening path of the URL of the knowledgebase 
> Custom Knowledge Base Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives
> Custom Knowledge Base Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives
> 3 types of search options for 
> Custom CSS from Knowledge Base settings
> Parent and subcategories are listed the same way
> Glossary (A to Z index of your articles)
> Frequently Asked Questions or FAQ
> Fully RESPONSIVE and mobile device friendly
> Simple and effective presentation
> Super fast AJAX search, with predictive text
> Sidebar widgets 
> Shosrt codes
> Works across all major browsers and devices – IE8+, Safari, Firefox, Chrome

= How to Use KnowledgeBase HelpDesk =
After activating the KnowledgeBase HelpDesk plugin, create a new page or post. In the body section write the appropriate shortcode you want to use for either KNowledge Base or Glossary.
Save the page/post and check the page in front end.
 
You need to use shortcodes to display KnowledgeBase article search page or glossary page. Copy the below shortcodes as per your requirement and put in your post or page.

Shortcodes:
[kbx-knowledgebase]   for article search page with category tiles.
[kbx-knowledgebase-glossary]   for glossary page.

Settings:
Settings options are self explanatory. These can be found under "Knowledgebase --> Settings".


Widgets:
Widgets can be found under "Appearence --> Widgets".
There are two avilable widgets. These are:
Knowledgebase Articles [Sorting Options: Date, Popularity, Views]
Knowledgebase Tag Cloud

Floating Search Widget:
You can enable a user friendly floating search widget sitewide to mimic a HelpDesk and Chatbot. This helpdesk brings your entire knowledgebase searchable from any page of your website To enable this option go to "Settings --> Others" section. Then enable "Enable Floating Search Widget" this option by clicking on checkbox. Finally save the settings.


== Installation ==

1. Download the plugin zip file. Extract and upload the folder in your wp-content/plugins folder.
2. From the wp-admin panel go to plugins and activate "knowledgebase-helpdesk"
3. Create a new page and paste the plugin Short Code. 
5. You are done.

== Frequently Asked Questions ==

= Links not working - getting a 404 error on article pages =

Sometimes you mat need to save the permalinks again. Go to your Wordpress->Settings->Permalinks and Save permalinks again. The problem should go away.

=  How to add items to the Glossary =

Scroll down in your Kknowledge Base article page until you see Custom Fields. There is a field for Glossary term here. You can add one keyword per article and that will show up in your Glossary alphabet list and link the keyword to that article automatically.

== Use ==

1. After activating the plugin, create a new page or post. In the body section write the shortcode 
2. Save the page/post and check the page in front end. .


== Screenshots ==
1. Floating Knowledgebase Helpdesk Search
2. Knowledgebase Helpdesk Glossary of Terms
3. Knowledgebase Helpdesk Search panel
4. Knowledgebase Helpdesk Search panel
5. Widgets


== Changelog ==
= 1.2.0 =
Assign articles to uncategorized section by default

= 1.1.0 =
Fixed pagination

= 1.0.0 =
* Updated support section.
* Updated css class names to avoid conflict with other theme or plugins
* Added template overriding functions. Priorities are Child Theme > Parent Theme > Plugin File.
* Fixed CSS issues
* Added a new outer wrapper for generic themes, for all the KB templates. Width 80%, Margin 20px-auto.
* Fixed CUSTOM CSS loading option
* Others

= 0.9.0 =
*Inception

 == Upgrade Notice ==
= 1.2.0 =
* Assign articles to uncategorized section by default
* Fixed pagination