=== KnowledgeBase HelpDesk ===
Contributors: quantumcloud
Donate link: https://www.quantumcloud.com
Tags: knowledgebase, help desk, glossary, helpdesk, knowledge base, faq, frequently asked questions, kb, help
Requires at least: 4.0
Tested up to: 4.7.3
Stable tag: trunk
License: GPLv2 or later
License URI: http://www.quantumcloud.com

KnowledgeBase HelpDesk is an advanced Knowledgebase plugin with help desk, glossary and FAQ features all in one.

== Description ==
KnowledgeBase HelpDesk is an advanced <strong>Knowledgebase</strong> plugin with <strong>helpdesk, glossary and FAQ </strong>features all in one. KnowledgeBase HelpDesk is extremely simple and easy to use. 

The Knowledgebase Helpdesk plugin comes with an AI Chatbot like floating icon and interface that acts as a one stop help desk for your website users. The search is powered by AJAX and utilizes mysql Full Text search feature. So it returns more relevant results in a very impressible speed.

You can also add the Knowledgebase in any of your pages with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and powerful search box. 

= KnowledgeBase HelpDesk Main Features =

> Live Chat like search interface with Floating Icon in front end for helpdesk
> Category wise knowledgebase
> Glossary
> Frequently Asked Questions or FAQ
> Fully RESPONSIVE
> Simple and effective presentation
> Super fast AJAX search, with predictive text
> Sidebar widgets 
> Works across all major browsers and devices – IE8+, Safari, Firefox, Chrome

= How to Use KnowledgeBase HelpDesk =
After activating the KnowledgeBase HelpDesk plugin, create a new page or post. In the body section write the shortcode
Save the page/post and check the page in front end.
 
You need to use shortcodes to display KnowledgeBase article search page or glossary page. Copy the below shortcodes as per your requirement and put in your post or page.

Shortcodes:
[kbx-knowledgebase]   for article search page with category tiles.
[kbx-knowledgebase-glossary]   for glossary page.

Settings:
Settings options are self explanatory. These can be found under "Knowledgebase --> Settings".


Widgets:
Widgets can be found under "Appearence --> Widgets".
There are two avilable widgets. These are:
Knowledgebase Articles [Sorting Options: Date, Popularity, Views]
Knowledgebase Tag Cloud

Floating Search Widget:
You can enable a user friendly floating search widget sitewide to mimic a HelpDesk and Chatbot. This helpdesk brings your entire knowledgebase searchable from any page of your website To enable this option go to "Settings --> Others" section.
Then enable "Enable Floating Search Widget" this option by clicking on checkbox. Finally save the settings.


== Installation ==

1. Download the plugin zip file. Extract and upload the folder in your wp-content/plugins folder.
2. From the wp-admin panel go to plugins and activate "knowledgebase-helpdesk"
3. Create a new page and paste the plugin Short Code. 
5. You are done.

== Frequently Asked Questions ==
Coming soon


== Use ==

1. After activating the plugin, create a new page or post. In the body section write the shortcode 
2. Save the page/post and check the page in front end. .


== Screenshots ==
1. Floating Knowledgebase Helpdesk Search
2. Knowledgebase Helpdesk Glossary of Terms
3. Knowledgebase Helpdesk Search panel
4. Knowledgebase Helpdesk Search panel
5. Widgets


== Changelog ==
= 0.9.0 =
*Inception

 == Upgrade Notice ==
 
* Initial version of Knowledge Base.