# Task Description Caused Errors If your feed fails when creating a task, the problem may be the **task description**. Asana only supports certain kinds of rich text and may reject unsupported content. #### Supported HTML The following HTML tags are supported in task descriptions: - ``, `

`, `

` - ``, ``, ``, `` - `` - ``, ``, `` - ``, ``, `` - ` `, `` Anything else will be stripped out or converted, which can lead to unexpected results. #### Automatic Recovery The plugin now reduces these failures in two ways: - **Malformed markup is auto-balanced.** Before sending, the description is corrected so unclosed or orphaned tags (common when a description contains code or pasted AI output with literal `<` `>` characters) cannot break the request. - **Plain-text retry.** If Asana still rejects the rich-text description, the plugin automatically retries once with the description as plain text, so the task is created instead of failing. #### Description Format (per feed) Each feed has a **Description Format** setting: - **Rich text (HTML)** *(default)* — supported tags are rendered, and the markup is auto-corrected if needed. - **Plain text** — angle brackets are shown as literal text instead of being interpreted. Choose this when the description contains code or AI-generated content (for example a code review) so tags such as `` appear as text rather than being treated as formatting. #### Common Pitfalls - Using the **{all_fields} merge tag**: This generates a full table, which isn’t supported. Avoid using it in the description. - Adding **unsupported fields**: Some fields (like the Signature field) can produce markup that causes task creation to fail. #### What To Do - Use only the supported HTML tags listed above. - Instead of {all_fields}, selectively include the fields you need with individual merge tags. - If a specific field seems to cause errors (e.g., Signature), remove it from the description mapping. - If errors persist: - Try simplifying the description to plain text. - Enable Gravity Forms logging. - Contact support with the entry ID, description content, and error message.