=== Instant Knowledge Base === Contributors: 7thskysoftware Donate link: https://www.7thskysoftware.com/ Tags: knowledge base, documentation, help center, FAQ, wiki, Requires at least: 4.9 Tested up to: 6.9 Requires PHP: 7.4 Stable tag: 1.1.3 License: GPL v2 or later License URI: https://www.gnu.org/licenses/gpl-2.0.html Plugin URI: https://7thskysoftware.com/wordpress-plugins/instant-knowledge-base/ Author URI: https://www.7thskysoftware.com/ Create a fast, searchable knowledge base and docs in WordPress with AJAX search, FAQ schema, and analytics. == Description == **Instant Knowledge Base** helps you launch a modern self-service help center in minutes, perfect for product docs, SaaS onboarding, internal SOPs, and FAQs. It includes a clean UI, **AJAX live search**, **FAQ schema for rich results**, role-based access, and flexible templates. Reduce tickets, improve CSAT, and keep answers consistent across your site. == Highlights == - **AJAX live search & filters** for instant results. - **Custom post type** for structured articles plus **Help Topics (categories)**. - **FAQ system with Google FAQ schema** for SEO-friendly snippets. - **Role-based access** (global + per-article overrides). - **Related & most-viewed articles**, **breadcrumbs**, and **icons** for topics. - **Fully responsive** and theme-friendly. - **Shortcode** to embed anywhere: `[instant_knowledgebase]`. ==Why it’s different== - Built for **speed and clarity** (reduces support friction). - Thoughtful **privacy/GDPR** controls (analytics respect consent). - Templates for home, category, and single views; additional layouts are available in the separate Pro add-on. ==⭐ WALK-THROUGH: Instant Knowledge Base Tutorial== Learn how to install, activate, and configure your knowledge base with our easy step-by-step guide. https://youtu.be/IZZ_anhY97E ===Knowledge Base Features=== - Unlimited KB Articles: Create an unlimited number of KB articles - Unlimited FAQs: Create Modern & SEO Schema FAQs - Modern, responsive layout - Custom post type for Knowledge Base Articles - Help Topics (categories) + hierarchy - Typography (Google Fonts): - Real-time **AJAX search** and filters - Unified Shortcode: `[instant_knowledgebase]` - Related and Most Viewed articles - Like/Dislike feedback - Breadcrumbs and topic icons - Role-based access (global + per-article) - Category visibility controls & empty-category options - **Custom article & Help Topic ordering** for a structured homepage and categories == Go PRO for additional features == - **Layout Designs:** 4+ professionally designed layouts you can instantly switch between and customize to match your brand. - **Advanced analytics dashboard:** Track searched keywords, missing content, engagement, and article performance to optimize your KB. - **Conversion Funnels & Automated Insights:** Identify drop-off points, user intent, and improvement opportunities with smart automated insights. - **Advanced search UI:** Includes dropdown search, live suggestions, instant search results, and more. - **Hero section builder:** Customize your KB hero section, with colors, backgrounds, animations, and advanced options. - **Interactive checklists:** Add interactive checklists or single checkboxes inside articles for tutorials and workflows. - **PDF export:** Export articles or full analytics reports with one click. - **KB Widget** Add your knowledge base anywhere using the [ikbase_widget] shortcode. Give users quick search access with live, dropdown results right inside the page they’re on. - **Video Section** Add video/tutorial section for the demo videos - **Product sections & landing:** Multiple product lines, product-scoped help topics, and an optional product picker before the main knowledge base. ==👨‍💻 Help Center & Support== Need help setting up? Want to explore features or request support? - 📘 [Full Documentation](https://7thskysoftware.com/knowledge-base/) - 🎥 [YouTube Video Tutorials](https://www.youtube.com/playlist?list=PLer8JCsTREH_HsGTkBBOsHjzZ01fo2qwy) - 💬 [Support Forum on WordPress.org](https://wordpress.org/support/plugin/instant-knwledgebase/) - 🌐 [Plugin Homepage](https://7thskysoftware.com/wordpress-plugins/instant-knowledge-base/) ==💙 Love Instant Knowledgebase?== If this plugin saves you time or improves your support process, show your support: - ⭐ [Leave a 5-Star Review](https://wordpress.org/support/plugin/instant-knwledgebase/reviews/#new-post) - 📺 [Subscribe to our YouTube Channel](https://www.youtube.com/@7thskywp) == Screenshots == 1. **Default Template (Free) – Home Page** Search bar and categories layout 2. **Default Template (Free) – Category Page** – Clean category layout 3. **Default Template (Free) – Single Article Page** – Single Article layout for easy reading == Installation == You can install the Instant Knowledgebase plugin in three ways: = Automatic = 1. In **Plugins → Add New**, search for **Instant Knowledge Base**. 2. Click **Install Now**, then **Activate**. = Upload = 1. Download the ZIP. 2. Go to **Plugins → Add New → Upload Plugin**. 3. Upload the ZIP, **Install Now**, then **Activate** --- == Frequently Asked Questions == = How do I display the knowledge base on my site? = Use the [instant_knowledgebase] shortcode on any WordPress page or post to display the knowledge base. = Can I restrict access to certain users? = Yes. You can enable user-role restrictions from Settings > Knowledge Base to control who can view articles. = Is this plugin mobile-friendly? = Yes, it is fully responsive and optimized for smartphones and tablets. = Can I customize the look and feel? = Absolutely. You can apply custom CSS or override the plugin's templates to match your site's branding. = Does it include article analytics? = Yes. Built-in view counters, like/dislike feedback system, and comprehensive analytics dashboard help track user engagement. = Can I import or export articles? = Yes. The plugin includes import/export functionality for easy backup and transfer of knowledge base content. = Does this plugin support FAQs? = Yes. From v1.0.5, you can enable a dedicated FAQ system with schema markup for SEO. = Can I hide certain categories? = Yes. Categories can be hidden or shown on the frontend from category settings (new in 1.0.5). = Can I hide empty categories? = Yes. There’s a global option in **Basic Settings** to show/hide empty help topics. = Does it include analytics? = Yes. The free plugin includes basic counters, feedback, and admin analytics summaries. Advanced analytics, funnels, and external integrations (GA4, Mixpanel) are provided by the separate Pro add-on. = Can I use the widget anywhere? = The KB widget shortcode (`[ikbase_widget]`) is provided by the separate Pro add-on. = Can I change the terms "Articles" and "Categories"? = Yes. You can rename "Articles" to "Knowledge Base" and "Categories" to "Help Topics" in the settings. = How do I organize articles? = Articles can be grouped using help topics (formerly categories) for better organization and navigation. = Can I control access per article? = Yes. You can set access permissions globally or override them on a per-article basis. = What happens when I uninstall the plugin? = The plugin provides options to retain or remove data, giving you more control during uninstallation. = What analytics features are available? = The free plugin includes view counts, feedback, and admin analytics summaries. Advanced analytics and exports are provided by the separate Pro add-on. = Can I use custom fonts? = Yes. The free plugin supports core typography settings. Additional typography options (including more Google Fonts controls) are provided by the separate Pro add-on. = Are there premium templates available? = Yes. Additional layouts (Help Center Modern, Opt-in Focus v2, Content Focus, etc.) are provided by the separate Pro add-on. --- == Changelog == = 1.1.3 – 2026-04-12 = * Fix: Reliable Layout saves with Pro using one layout field and deferred submit handling. * Change: Removed duplicate Help Center hero and Opt-in search fields; use General settings instead. * Improvement: Bug fixes and minor improvements. = 1.1.2.1 = * Fix: Product-based organization now works consistently as a Pro-only feature in the free core plugin.. * Improvement: Moved inline scripts and styles into shared assets; removed all literal