# Support & Documentation Policy

We follow WooCommerce’s recommendations for extension support and docs.

## Support channels
- Email: harri@leiakink.ee

## Service level targets
- First response: within 2 business days
- Typical resolution: within 3–5 business days (complex issues may take longer)

**Business hours:** Mon–Fri, 09:00–17:00 (Europe/Tallinn)

## When you contact us, please include
- WordPress version, WooCommerce version, PHP version
- Theme name + version
- Other checkout/shipping plugins in use
- Steps to reproduce the issue and screenshots

## Documentation
- User guide is included in `/docs/USER_GUIDE.md` and the plugin readme.
- We update docs alongside each release.

## Feedback
Feature requests and bug reports are welcome. Please email harri@leiakink.ee.
We use feedback to improve the plugin and docs.