/* GRT Ticket Admin - Chat Interface Styles */

/* Full-Screen Chat Interface */
.grt-chat-container {
    position: fixed;
    top: 32px;
    left: 160px;
    right: 0;
    bottom: 0;
    background: #f0f0f1;
    z-index: 9999;
    display: flex;
    box-sizing: border-box;
}

.grt-chat-container * {
    box-sizing: border-box;
}

/* Adjust for collapsed admin menu */
.folded .grt-chat-container {
    left: 36px;
}

/* Adjust for mobile */
@media screen and (max-width: 782px) {
    .grt-chat-container {
        top: 46px;
        left: 0;
    }
}

/* Chat Sidebar */
.grt-chat-sidebar {
    width: 300px;
    background: #f8f9fa;
    border-right: 1px solid #e0e0e0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    height: 100%;
    transition: width 0.3s ease;
}

.grt-chat-sidebar-header {
    padding: 20px;
    background: #fff;
    color: #333;
    border-bottom: 1px solid #e0e0e0;
}

.grt-chat-sidebar-header h2 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
    color: #333;
}

.grt-chat-tickets-list {
    flex: 1;
    overflow-y: auto;
    padding: 10px;
    min-height: 0;
}

.grt-chat-ticket-item {
    display: block;
    padding: 12px 15px;
    margin-bottom: 8px;
    background: #fff;
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.2s;
    border: 1px solid #eee;
    box-shadow: 0 1px 2px rgba(0,0,0,0.02);
}

.grt-chat-ticket-item:hover {
    background: #fff;
    border-color: #2271b1;
    transform: translateY(-1px);
    box-shadow: 0 2px 4px rgba(0,0,0,0.05);
}

.grt-chat-ticket-item.active {
    background: #2271b1;
    border-color: #2271b1;
    color: #fff;
    box-shadow: 0 2px 5px rgba(34, 113, 177, 0.3);
}

.grt-chat-ticket-item h4 {
    margin: 0 0 4px 0;
    font-size: 16px;
    font-weight: 600;
    color: inherit;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.grt-chat-ticket-item p {
    margin: 0;
    font-size: 13px;
    color: inherit;
    opacity: 0.8;
}

.grt-ticket-status {
    display: inline-block;
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    margin-left: 5px;
    background: #eee;
    color: #555;
}

.grt-chat-ticket-item.active .grt-ticket-status {
    background: rgba(255,255,255,0.2);
    color: #fff;
}

.grt-ticket-status.status-open {
    background: #d1ecf1;
    color: #0c5460;
}

.grt-ticket-status.status-solved {
    background: #d4edda;
    color: #155724;
}

.grt-ticket-status.status-closed {
    background: #f8d7da;
    color: #721c24;
}

/* Chat Main Area */
.grt-chat-main {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: #fff;
    height: 100%;
}

.grt-chat-header {
    padding: 15px 20px;
    background: #fff;
    border-bottom: 1px solid #e0e0e0;
    display: flex;
    align-items: center;
    gap: 15px;
}

.grt-sidebar-toggle {
    background: none;
    border: none;
    cursor: pointer;
    color: #555;
    padding: 5px;
}

.grt-sidebar-toggle:hover {
    color: #2271b1;
}

.grt-chat-header-content {
    flex: 1;
}

.grt-chat-header-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 5px;
}

.grt-chat-header h2 {
    margin: 0;
    font-size: 18px;
    font-weight: 700;
    color: #2c3338;
}

.grt-chat-status-badges {
    display: flex;
    gap: 10px;
}

.grt-ticket-priority {
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.priority-high { background: #ffebee; color: #c62828; }
.priority-medium { background: #fff3e0; color: #ef6c00; }
.priority-low { background: #e8f5e9; color: #2e7d32; }

.grt-chat-info-bar {
    display: flex;
    gap: 20px;
    font-size: 13px;
    color: #646970;
    flex-wrap: wrap;
}

.grt-info-item {
    display: flex;
    align-items: center;
    gap: 5px;
}

.grt-info-item .dashicons {
    font-size: 16px;
    width: 16px;
    height: 16px;
    color: #a7aaad;
}

.grt-assign-select {
    font-size: 12px;
    padding: 2px 24px 2px 8px;
    min-height: 24px;
    border-radius: 4px;
    border: 1px solid #dcdcde;
    background-color: #f6f7f7;
    cursor: pointer;
}

.grt-assign-select:hover {
    border-color: #2271b1;
}

/* Chat Messages Area */
.grt-chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    background: #f6f7f7;
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.grt-chat-message {
    display: flex;
    gap: 15px;
    max-width: 80%;
    align-self: flex-start;
}

.grt-chat-message.admin {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.grt-message-avatar {
    flex-shrink: 0;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    overflow: hidden;
    background: #fff;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.grt-message-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.grt-avatar-placeholder {
    width: 100%;
    height: 100%;
    background: #2271b1;
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    font-weight: bold;
}

.grt-chat-message.user .grt-avatar-placeholder {
    background: #646970;
}

.grt-message-content-wrapper {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.grt-message-sender {
    font-size: 12px;
    color: #646970;
    font-weight: 600;
}

.grt-chat-message.admin .grt-message-sender {
    text-align: right;
}

.grt-message-bubble {
    padding: 12px 16px;
    border-radius: 12px;
    background: #fff;
    color: #2c3338;
    box-shadow: 0 1px 2px rgba(0,0,0,0.05);
    line-height: 1.5;
    position: relative;
    white-space: pre-wrap;
    word-break: break-word;
}

.grt-chat-message.admin .grt-message-bubble {
    background: #2271b1;
    color: #fff;
    border-bottom-right-radius: 2px;
}

.grt-chat-message.user .grt-message-bubble {
    border-bottom-left-radius: 2px;
}

/* Internal Note Styles */
.grt-chat-message.internal-note {
    align-self: center;
    max-width: 90%;
    width: 100%;
    justify-content: center;
    flex-direction: column;
    align-items: center;
}

.grt-chat-message.internal-note .grt-message-avatar {
    display: none;
}

.grt-chat-message.internal-note .grt-message-content-wrapper {
    align-items: center;
    width: 100%;
}

.grt-chat-message.internal-note .grt-message-sender {
    text-align: center;
    display: flex;
    align-items: center;
    gap: 5px;
    color: #b32d2e; /* Red/Dark Orange */
}

.grt-chat-message.internal-note .grt-message-bubble {
    background: #fff8e5; /* Light Yellow */
    border: 1px solid #f0c33c;
    color: #333;
    border-radius: 6px;
    width: 100%;
    text-align: center;
}

.grt-internal-badge {
    display: inline-flex;
    align-items: center;
    gap: 3px;
    background: #f0c33c;
    color: #fff;
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 10px;
    margin-left: 8px;
    vertical-align: middle;
}

.grt-chat-message.admin .grt-internal-badge {
    margin-left: 0;
    margin-right: 8px;
}

.grt-message-time {
    font-size: 11px;
    color: #a7aaad;
    margin-top: 2px;
}

.grt-chat-message.admin .grt-message-time {
    text-align: right;
}

/* Input Area */
.grt-chat-input-container {
    padding: 20px;
    background: #fff;
    border-top: 1px solid #e0e0e0;
}

.grt-chat-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}

.grt-chat-toolbar-left {
    display: flex;
    align-items: center;
    gap: 15px;
}

.grt-canned-response-select {
    padding: 4px 8px;
    border: 1px solid #dcdcde;
    border-radius: 4px;
    font-size: 13px;
    max-width: 200px;
}

.grt-internal-note-label {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 13px;
    color: #646970;
    cursor: pointer;
    user-select: none;
    padding: 4px 8px;
    border-radius: 4px;
    transition: background 0.2s;
}

.grt-internal-note-label:hover {
    background: #f0f0f1;
    color: #2271b1;
}

.grt-internal-note-label input[type="checkbox"] {
    margin: 0;
}

.grt-internal-note-label input:checked + .dashicons {
    color: #f0c33c;
}

.grt-chat-solve-btn {
    background: #fff;
    color: #2271b1;
    border: 1px solid #2271b1;
    padding: 6px 12px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 13px;
    transition: all 0.2s;
}

.grt-chat-solve-btn:hover {
    background: #f0f6fc;
}

.grt-chat-input-bar {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}

.grt-chat-attach-btn {
    background: #f0f0f1;
    border: 1px solid #dcdcde;
    color: #646970;
    width: 40px;
    height: 40px;
    border-radius: 4px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: all 0.2s;
}

.grt-chat-attach-btn:hover {
    background: #fff;
    border-color: #2271b1;
    color: #2271b1;
}

.grt-chat-input {
    flex: 1;
    padding: 10px;
    border: 1px solid #dcdcde;
    border-radius: 4px;
    min-height: 40px;
    max-height: 200px;
    resize: none;
    font-family: inherit;
    font-size: 14px;
    line-height: 1.4;
    transition: border-color 0.2s;
}

.grt-chat-input:focus {
    border-color: #2271b1;
    outline: none;
    box-shadow: 0 0 0 1px #2271b1;
}

.grt-chat-send-btn {
    background: #2271b1;
    color: #fff;
    border: none;
    padding: 0 20px;
    height: 40px;
    border-radius: 4px;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
    flex-shrink: 0;
}

.grt-chat-send-btn:hover {
    background: #135e96;
}

.grt-chat-send-btn:disabled {
    background: #a7aaad;
    cursor: not-allowed;
}

/* Solved Notice */
.grt-chat-solved-notice {
    padding: 20px;
    background: #d4edda;
    color: #155724;
    text-align: center;
    border-top: 1px solid #c3e6cb;
    font-weight: 600;
}

/* Sidebar Toggle */
.sidebar-collapsed .grt-chat-sidebar {
    width: 0;
    border-right: none;
}

.grt-attachment-preview {
    display: none;
}

.grt-attachment-preview.grt-is-visible {
    display: flex;
}

.grt-is-visible {
    display: block;
}

.grt-pdf-icon {
    font-size: 30px;
    width: 30px;
    height: 30px;
    color: #d00000;
    display: inline-block;
    vertical-align: middle;
}

.grt-pdf-filename {
    vertical-align: middle;
}

.grt-preview-image {
    max-height: 100px;
    max-width: 100px;
    object-fit: cover;
}

.grt-attachment-image {
    max-width: 300px;
    border-radius: 8px;
}

.grt-typing-indicator {
    display: none;
}

.grt-typing-indicator.grt-is-visible {
    display: block;
}