{
  "name": "IT Support Request",
  "description": "Submit an IT issue for assistance (hardware, software, access, or network).",
  "category": "Support",
  "tags": ["it", "support", "helpdesk", "ticket"],
  "version": 1,
  "form_data": {
    "name": "IT Support Request",
    "heading": "IT Help Desk Ticket",
    "description": "Provide details about your IT issue to create a support ticket.",
    "formpages": [1],
    "pages": [
      {"id": 1, "name": "Ticket", "heading": "Issue Details", "description": "Tell us what's wrong.", "folder": "0", "pagerows": [1,2,3,4,5],
        "rows": [
          {"id": 1, "name": "Contact", "heading": "Your Information", "description": "How can we reach you?", "folder": "0", "rowcolumns": [1,2],
            "columns": [
              {"id": 1, "name": "Column 1", "fields": [1], "width": 6, "field_data": [
                {"id": 1, "field_type": "inputtext", "name": "Full Name", "heading": "Full Name", "description": "Enter your full name.", "is_required": 1, "placeholder": "Aditi Rao"}
              ]},
              {"id": 2, "name": "Column 2", "fields": [2], "width": 6, "field_data": [
                {"id": 2, "field_type": "inputemail", "name": "Email", "heading": "Email Address", "description": "Work email preferred.", "is_required": 1, "placeholder": "aditi@company.com"}
              ]}
            ]
          },
          {"id": 2, "name": "System", "heading": "Device/System", "description": "Affected device or system.", "folder": "0", "rowcolumns": [3,4],
            "columns": [
              {"id": 3, "name": "Column 1", "fields": [3], "width": 6, "field_data": [
                {"id": 3, "field_type": "selectfield", "name": "Issue Category", "heading": "Issue Category", "description": "Select the issue type.", "is_required": 1, "field_options": "{\"\": {\"Hardware\": \"hardware\",\"Software\": \"software\",\"Network\": \"network\",\"Access/Permissions\": \"access\",\"Other\": \"other\"}}"}
              ]},
              {"id": 4, "name": "Column 2", "fields": [4], "width": 6, "field_data": [
                {"id": 4, "field_type": "inputtext", "name": "Device or App", "heading": "Device/App Name", "description": "e.g., Laptop, Printer, VPN, CRM", "is_required": 0, "placeholder": "Dell XPS, VPN, Salesforce"}
              ]}
            ]
          },
          {"id": 3, "name": "Severity", "heading": "Severity", "description": "Impact/urgency of the issue.", "folder": "0", "rowcolumns": [5],
            "columns": [
              {"id": 5, "name": "Column 1", "fields": [5], "width": 12, "field_data": [
                {"id": 5, "field_type": "selectfield", "name": "Urgency", "heading": "Urgency", "description": "How urgent is this?", "is_required": 1, "field_options": "{\"\": {\"Low\": \"low\",\"Medium\": \"medium\",\"High\": \"high\",\"Critical\": \"critical\"}}"}
              ]}
            ]
          },
          {"id": 4, "name": "Description", "heading": "Issue Description", "description": "Describe the problem and any error messages.", "folder": "0", "rowcolumns": [6],
            "columns": [
              {"id": 6, "name": "Column 1", "fields": [6], "width": 12, "field_data": [
                {"id": 6, "field_type": "textarea", "name": "Description", "heading": "Description", "description": "Include steps to reproduce if possible.", "is_required": 1, "placeholder": "What happened, when it started, any error message..."}
              ]}
            ]
          },
          {"id": 5, "name": "Attachment", "heading": "Attachment (Optional)", "description": "Add screenshots or logs.", "folder": "0", "rowcolumns": [7],
            "columns": [
              {"id": 7, "name": "Column 1", "fields": [7], "width": 12, "field_data": [
                {"id": 7, "field_type": "fileupload", "name": "Attachment", "heading": "Attach File", "description": "Upload a screenshot or log.", "is_required": 0}
              ]}
            ]
          }
        ]
      }
    ],
    "user_action": {"type": "show_success_message", "message": "Your IT ticket has been submitted. We will reach out shortly.", "url": ""}
  }
}