{
  "name": "Customer Support Request Form",
  "description": "A form to collect support requests from users including contact info, issue category, and detailed description.",
  "category": "Support",
  "tags": [
    "support",
    "help",
    "issue",
    "contact",
    "ticket"
  ],
  "version": 2,
  "form_data": {
    "name": "Customer Support Request Form",
    "heading": "Need Help? Submit Your Request",
    "description": "Fill out the form below to get support from our team.",
    "formpages": [
      1
    ],
    "pages": [
      {
        "id": 1,
        "name": "Support Request",
        "heading": "Support Request",
        "description": "Provide the details of your issue and how we can contact you.",
        "folder": "0",
        "pagerows": [
          1,
          2,
          3,
          4,
          5
        ],
        "rows": [
          {
            "id": 1,
            "name": "Contact Info",
            "heading": "Personal Information",
            "description": "Provide your contact details so we can reach you if needed.",
            "folder": "0",
            "rowcolumns": [
              1,
              2
            ],
            "columns": [
              {
                "id": 1,
                "name": "Column 1",
                "fields": [
                  1
                ],
                "width": 6,
                "field_data": [
                  {
                    "id": 1,
                    "field_type": "inputtext",
                    "name": "Full Name",
                    "heading": "Full Name",
                    "description": "Enter your full name.",
                    "is_required": 1,
                    "placeholder": "Jane Doe"
                  }
                ]
              },
              {
                "id": 2,
                "name": "Column 2",
                "fields": [
                  2
                ],
                "width": 6,
                "field_data": [
                  {
                    "id": 2,
                    "field_type": "inputemail",
                    "name": "Email Address",
                    "heading": "Email Address",
                    "description": "Enter your email for correspondence.",
                    "is_required": 1,
                    "placeholder": "jane@example.com"
                  }
                ]
              }
            ]
          },
          {
            "id": 2,
            "name": "Issue Metadata",
            "heading": "Issue Type & Priority",
            "description": "Help us categorize and prioritize your request.",
            "folder": "0",
            "rowcolumns": [
              3,
              4
            ],
            "columns": [
              {
                "id": 3,
                "name": "Column 1",
                "fields": [
                  3
                ],
                "width": 6,
                "field_data": [
                  {
                    "id": 3,
                    "field_type": "selectfield",
                    "name": "Issue Category",
                    "heading": "Issue Category",
                    "description": "Choose the category that best fits your issue.",
                    "is_required": 1,
                    "field_options": "{\"Issue Category\": {\"Technical Issue\": \"technical\", \"Billing\": \"billing\", \"Feature Request\": \"feature\", \"General Inquiry\": \"general\"}}"
                  }
                ]
              },
              {
                "id": 4,
                "name": "Column 2",
                "fields": [
                  4
                ],
                "width": 6,
                "field_data": [
                  {
                    "id": 4,
                    "field_type": "inputradio",
                    "name": "Priority Level",
                    "heading": "Priority Level",
                    "description": "Select how urgent your issue is.",
                    "is_required": 1,
                    "field_options": "[{\"Low\": \"low\"}, {\"Medium\": \"medium\"}, {\"High\": \"high\"}]"
                  }
                ]
              }
            ]
          },
          {
            "id": 3,
            "name": "Issue Description",
            "heading": "Describe the Issue",
            "description": "Provide a clear summary and detailed explanation.",
            "folder": "0",
            "rowcolumns": [
              5
            ],
            "columns": [
              {
                "id": 5,
                "name": "Column 1",
                "fields": [
                  5
                ],
                "width": 12,
                "field_data": [
                  {
                    "id": 5,
                    "field_type": "inputtext",
                    "name": "Issue Subject",
                    "heading": "Subject",
                    "description": "Brief summary of your issue.",
                    "is_required": 1,
                    "placeholder": "Unable to login"
                  }
                ]
              }
            ]
          },
          {
            "id": 5,
            "name": "Issue Description (continued)",
            "heading": "Describe the Issue",
            "description": "",
            "folder": "0",
            "rowcolumns": [
              6
            ],
            "columns": [
              {
                "id": 6,
                "name": "Column 2",
                "fields": [
                  6
                ],
                "width": 12,
                "field_data": [
                  {
                    "id": 6,
                    "field_type": "textarea",
                    "name": "Issue Description",
                    "heading": "Description",
                    "description": "Describe the issue in detail.",
                    "is_required": 1,
                    "placeholder": "Explain the problem and any steps to reproduce it..."
                  }
                ]
              }
            ]
          },
          {
            "id": 4,
            "name": "Consent",
            "heading": "Contact Permission",
            "description": "Allow us to follow up via email if needed.",
            "folder": "0",
            "rowcolumns": [
              7
            ],
            "columns": [
              {
                "id": 7,
                "name": "Column 1",
                "fields": [
                  7
                ],
                "width": 12,
                "field_data": [
                  {
                    "id": 7,
                    "field_type": "inputcheckbox",
                    "name": "Permission to Contact",
                    "heading": "I agree to be contacted",
                    "description": "Tick if you consent to being contacted regarding this issue.",
                    "is_required": 0,
                    "field_options": "[{\"Yes\": \"yes\"}]"
                  }
                ]
              }
            ]
          }
        ]
      }
    ],
    "user_action": {
      "type": "show_success_message",
      "message": "Your support request has been received. We'll get back to you shortly!",
      "url": ""
    }
  }
}