=== Freelancer Support System – Client Ticket Manager ===
Contributors: gayatripol
Tags: freelancer, ticket system, client management, helpdesk, support plugin
Requires at least: 5.0
Tested up to: 7.0
Stable tag: 1.1
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

Freelancer support plugin to manage client requests as tickets inside WordPress with status tracking and WhatsApp updates.

== Description ==

Managing client requests across WhatsApp, email, and calls can quickly become messy and unorganized. 

The **Freelancer Support System** helps freelancers and developers manage all client requests in one place by converting them into structured tickets directly inside WordPress. Built by a developer who has delivered 50+ websites, this tool is designed to solve real-world communication gaps.

No more missed messages. No more confusion. Everything is organized, tracked, and easy to manage.

* **Save Time:** Reduce back-and-forth communication.
* **Stay Organized:** Move from scattered messages to a structured workflow.
* **Improve Professionalism:** Give your clients a dedicated portal for their requests.

== Key Features ==

* **Centralized Ticket System:** Manage all client requests from a single dashboard.
* **Structured Tasks:** Convert vague client messages into actionable tickets.
* **Status Tracking:** Clearly mark work as Pending, In Progress, or Completed.
* **WhatsApp Updates:** Send instant progress notifications to clients.
* **Lightweight Performance:** Optimized for speed and minimal server impact.
* **Clean UI:** A simple, intuitive admin interface designed for productivity.

== Who is this plugin for? ==

* **Freelancers** managing multiple client projects simultaneously.
* **WordPress Developers** needing a simple way to track change requests.
* **Agencies** managing maintenance plans for multiple websites.
* **Anyone** tired of losing track of client requests in email threads.

== Installation ==

1. Upload the plugin files to the `/wp-content/plugins/freelancer-support-system` directory, or install via the WordPress plugins screen.
2. Activate the plugin through the 'Plugins' screen in WordPress.
3. Open the **Support System** dashboard from your admin menu.
4. Start managing client tickets easily!

== Frequently Asked Questions ==

= Does this plugin require any external service? =
No, it works completely inside your WordPress installation.

= Can clients submit requests? =
Yes, a simple submission form allows clients to send requests directly to your dashboard.

= Does it support WhatsApp notifications? =
Yes, you can trigger WhatsApp updates to keep your clients informed in real-time.

= Is it suitable for agencies? =
Yes, it is designed to scale from solo freelancers to small agency teams.

== Screenshots ==

1. **How it Works: Full Workflow Guide** – An infographic showing the 9-step process from client request to completed task.
2. **Support System Dashboard** – A centralized view to manage all tickets with ID, Client, Title, and Status tracking.
3. **Client Submission Form** – The simple interface where clients submit requests directly into your WordPress backend.
4. **Ticket Progress Tracking** – Visual indicators for Pending, In Progress, and Completed stages.
5. **WhatsApp Notification Interface** – A preview of how you can send updates directly to clients through WhatsApp.
6. **The "Before vs After" Impact** – A visual comparison showing how the plugin organizes your freelance business.

== Changelog ==

= 1.1 =
* Optimized plugin title and description for better discoverability.
* Added comprehensive workflow infographic to the assets.
* Refined the screenshot descriptions for better user onboarding.
* Minor CSS fixes for the admin dashboard.

= 1.0 =
* Initial release of the core ticket management system.

== Upgrade Notice ==

= 1.1 =
This update includes significant improvements to the documentation and visual guides to help you set up your workflow faster.