=== EngageBay Live Chat Support ===
Contributors: engagebay
Donate link: https://www.engagebay.com
Tags: engagebay, live chat, customer support, chat widget, helpdesk
Requires at least: 5.0
Tested up to: 6.8
Requires PHP: 7.2
Stable tag: 1.1.5
License: GPLv2 or later
License URI: https://www.gnu.org/licenses/gpl-2.0.html

Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.

== Description ==

**EngageBay Live Chat Support** helps you connect with your website visitors instantly.
Add a powerful live chat widget to your WordPress site and provide **real-time customer support** to boost engagement and capture more leads.

### 🌟 Why Businesses Use EngageBay Live Chat
- 💬 Communicate with visitors in **real time**
- 🛤️ Track the entire **customer journey** in one place
- 📢 Send **proactive messages** to invite visitors to chat
- 📑 Access detailed **chat transcripts** for insights
- 🤝 Build trust and enhance your **brand reputation**
- 👥 Provide agents with full **customer information** during chats
- ⭐ Collect **customer feedback** after each session
- 👨‍👩‍👧 Collaborate as a **team** for quick solutions
- 📊 Measure performance with in-depth **reports & analytics**
- 🤖 Use the upcoming **chatbot feature** for automated engagement

---

### 🔑 Key Features
- 🖥️ Install the chat widget on **unlimited websites** at no extra cost
- 🎨 Fully **customize the chat widget** to match your brand style
- ⌨️ Create **shortcuts** for common replies to save time
- 🔄 Seamlessly **transfer chats** between agents
- 👀 Track visitors as they browse your site for **context-based support**
- 📧 Send **chat transcripts via email** once sessions end

### Why Choose EngageBay Live Chat Support?
Unlike generic chat plugins, EngageBay combines **live chat + CRM + helpdesk** into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.

---

== Installation ==

Follow any of the methods below to install and set up EngageBay Live Chat Support.

### A) Install from WordPress admin (recommended)
1. Log in to your WordPress admin panel.
2. Go to **Plugins → Add New**.
3. In the search box type **EngageBay Live Chat Support** and locate the plugin.
4. Click **Install Now** and then **Activate**.
5. After activation, you will see a new **EngageBay** menu item in the admin sidebar.

### B) Upload plugin ZIP (manual install)
1. Download the plugin ZIP from our website.
2. In WordPress admin go to **Plugins → Add New → Upload Plugin**.
3. Choose the plugin ZIP file, click **Install Now**, then **Activate**.

### C) Manual code installation
If you prefer not to use the plugin, you can add the EngageBay tracking code directly:
1. Log in to your EngageBay account and copy the **API & Tracking Code** from **Account Settings → API & Tracking Code**.
2. Paste the code into your theme’s header (before `</head>`) or use a “Header & Footer Scripts” plugin.

### Connect and enable Live Chat
1. After plugin activation, go to **EngageBay → Settings** (or **Settings → EngageBay Live Chat**).
2. Paste your **EngageBay API & Tracking Code** or Widget Code from your EngageBay dashboard.
3. In your EngageBay account, go to the **Live Chat** module → **Chat Widget**, toggle **Enable Live Chat**, customize widget settings, and save.
4. Return to your site and confirm the chat widget appears on the frontend.

### Verify the widget
- Open your site in an incognito/private browser window and check for the chat bubble.
- In your EngageBay Live Chat dashboard you should see incoming visitor sessions.

### Troubleshooting
- If nothing shows, clear server / plugin / CDN caches and reload.
- Ensure you pasted the correct API & Tracking Code.
- Make sure the Chat Widget is enabled in your EngageBay account.
- Check if your site has CSP rules blocking EngageBay scripts.

---

== Frequently Asked Questions ==

= Do I need an EngageBay account? =
Yes. This plugin requires a free [EngageBay account](https://www.engagebay.com).

= Is EngageBay Live Chat free? =
Yes! EngageBay offers a free plan with Live Chat features. Paid plans are available for advanced features.

= Can I capture leads directly into EngageBay CRM? =
Absolutely. Every chat session can be saved as a contact in EngageBay CRM, so you can follow up later.

= Does it slow down my site? =
No. The chat widget is lightweight and loads asynchronously, so it won’t impact your site speed.

= Can I customize the chat widget? =
Yes. You can fully customize the colors, text, and behavior of the chat widget from your EngageBay dashboard.

= My question is not listed =

Please visit out our <a href="https://www.engagebay.com/support">support page</a> for help documentation and access other support channels or simply send us an email to support@engagebay.com.

---

== Screenshots ==

1. EngageBay Live Chat widget on a WordPress website.
2. Easy settings panel to connect your EngageBay account.
3. Real-time chat dashboard in EngageBay CRM.
4. Customize your chat widget design.

---

== Changelog ==

= 1.1.5 =
* Updated readme

---

== Upgrade Notice ==

= 1.1.5 =
Updated readme