=== Catchers Helpdesk=== Contributors: mycatchers Donate link: Tags: helpdesk, support, support system, support ticket, ticket system, ticketing system, contact form, request form, feedback form, customer support, help desk, customer help, customer service, customer service software, customercare, ecommerce, help, help desk software, helpdesk plugin, helpdesk software, live support, live support plugin, support software, wordpress help desk, support, ticket, tickets, answers, WordPress plugin, woocommerce, client, customer, customer orders, deliveries, delivery, ticket tracking, CRM, customer service, support plugin, admin. Requires at least: 3.0.1 Tested up to: 4.6 Stable tag: 2.2.2 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Free helpdesk for customer support == Description == Free stand-alone plugin that helps site admin support potential clients and resolve issues quickly. Users and support staff can interact in real time to report, diagnose and resolve issues. This plugin allows you to start catching personal information and carefully transform your leads into customers. You can be set up in minutes. For more information, please visit our [official website](http://www.mycatchers.com/?utm_source=wordpress&utm_medium=referral&utm_content=Plugin%20page&utm_campaign=Catchers%20Helpdesk%20page) = The key features = - **Independent free plugin**: no payments to existing systems and no limitations to the number of contact forms, emails or submissions. - **Fetch tickets via email**: your potential clients can reach you via email or contact form. You can answer emails and customers will get immediate answers. - **ticket list filtering, sorting, escalating and export**: administrators/team members can manage and respond to tickets via the administration panel and responses are sent to users via email. - **Embed contact form tool - HelpCatcher**: customizable embed form that can be installed on any web page. - **Clear integration with WP themes**: helpdesk provides an adaptive viewing experience for easy reading and navigation with minimal resizing and scrolling. - **Personal front-end space for clients**: clients can manage the status of tickets directly through the web page after regular authorization. == Screenshots == 1. Ticket's list 2. Reply 3. Coversation feed 4. Private note 5. Help catcher. Embed tool for web pages (Client view) 6. Contact form (Client view) 7. Ticket's list (Client view) 8. Coversation feed (Client view) == Translations == * English == Installation == = For an automatic installation through WordPress = 1. Go to the 'Add New' plugins screen in your WordPress admin area 2. Search for 'Catchers Helpdesk' 3. Click 'Install Now' and activate the plugin = For a manual installation via FTP = 1. Upload the zip file and unzip it in the /wp-content/plugins/ directory 2. Activate the plugin through the 'Plugins' screen in your WordPress admin area == Frequently Asked Questions == = Will the Catchers Helpdesk plugin work with my themes? = Yes! Catchers Helpdesk plugin works out-of-the-box with every WordPress theme and other plugins. It works with a wide range of premium and free themes, without requiring any coding. = How can I add a contact form to my website? = In order to add a contact form to your website, please add the shortcode [ticket-form] to existing post or a page, or use an auto-created «Ticket form» page. = Does the Catchers Helpdesk plugin save the request in a database so that admin can manage it? = Catchers Helpdesk automatically builds a database, and you can view all your tickets from your admin panel by logging in. Each ticket has a status, author (contact), date and description. = How can customers log their Queries? = Catchers Helpdesk lets you catch feedback and requests directly from your website. When you create an account in Catchers Helpdesk, you automatically get support desk. All the entries submitted from the Catchers Helpdesk form, which you have embedded on your website, are automatically converted into tickets that you can start working on from your account. == Changelog == = Version 2.2.2 - 23 August 2016 = * Fixed bug during loading attachment file; * Improved settings page for HelpCatcher; * Improved plugin's welcome page and settings pages; = Version 2.2.1 - 19 July 2016 = * New feature: E-mail notifications tracking * Improved tickets preview style and replies color coding scheme * Improved e-mail templates for better quoting compatibility = Version 2.1.3 - 21 June 2016 = * Fixed a bug with tickets archive * Fixed a bug in replies metabox * Fixed a bug with port on Incoming mail settings tab = Version 2.1.2 - 31 May 2016 = * Fixed a bug with new user creation * Fixed a bug with agent list caching * Add new option with custom user taxonomy = Version 2.1.1 - 10 May 2016 = * WordPress 3.6 compatibility * Fixed a bug with color settings for Help Catcher * Fixed a bug with macros on General settings tab = Version 2.1.0 - 26 April 2016 = * Add new option with category filter on tickets list * Add new option: Auto-add default assignee of ticket category * Add new option with mail fetching rejection * Fixed a bug with footer orientation = Version 2.0.2 - 19 April 2016 = * Add new feature for Help Catcher: unlimited integration with sites via source code * Fixed a styling issue on the Help Catcher form * Some changes with method of creating temporary file (PHP settings) * Fixed a styling issue on the Help Catcher form * Correct tables and forms visualization in admin area = Version 2.0.1 - 30 March 2016 = * Help Catcher - embed widget for web pages * Macros support for autoreply * Message footer template * Styles cleanup * Translation POT file cleanup * Minor mail setting fixes * CC field in conversation feed * Old PHP version fixes = Version 2.0.0 - 15 March 2016 = * Saved replies with macros * Conversation feed filtering * Forwarding * Cc and Bcc fields * Private notes * Ticket ID and status badge in title * Reply UI cleanup * Fixed SSL/TSL for email fetching * Fixed "Wrong email" error in "Add new contact" = Version 1.0.6 - 2 March 2016 = * Minor bug fixes and stability improvements = Version 1.0.0 - 28 January 2016 = * Initial release