Thank you for purchasing our B1st PHP Contact Form & Ticket System. If you have any questions that are beyond the scope of this help file, please feel free to contact us via contact form at http://wordpress-ticketsystem.com/contact-us/ . Thanks so much!
Frontend Integration
Backend Access
Access your admin control panel from your wordpress dashboard at http://myserver.com/wp-admin/ where myserver.com is your website.Friendly User Interface B1st Wordpress Ticket System comes in a Friendly User Interface.You will find it so easy to navigate and learn as you navigate through, without even the need to experiment with the help files.
Spam Detection & Prevention
B1ST Wordpress Ticket System prevents spam by using 2 layers of authentication.
Multiple Divisions & Departments
B1st Wordpress Ticket System allows a customer to send his inquiry to the proper department, whether it is the sales, support, billing, affiliation, participation, or whatever department you define in the admin panel.
Uploads & Attachment
B1st Wordpress Ticket System allows your customers to attach files to their messages.But do not worry; you are still safe thanks to OPSWAT Metascan API. These attachments will be scanned using 30+ online virus & malware engines. Rest assured, you are in the safe hands.
Multiple Admins Roles
B1st Wordpress Ticket System allows you set up your admin roles. You can authorize who can close or delete messages, while allowing someone else to only close them, or you may not authorize him to close or delete messages, but just to reply to thmem.
Email Integration
No matter what your email provider is, B1st Wordpress Ticket System will allow you to receive your emails directly to your PHP Ticket System message board.PHP Ticket System can be integrated to receive any Gmail account, Yahoo accounts, or Horrde accounts. Horde is available at all shared hosting providers that use cpanel or plesk as their control panel; in fact, almost all web hosting providers do.
Even more, B1st Wordpress Ticket System will prioritize your received messages according to their original priority when they were sent to your email account. As a double-spam protection, these messages will be scanned by A.Kis.Met API in addition to the detection methods used by your email provider, e.g.,Gmail. And finally, if these messages have any attachments, they will be scanned for any virus or malware by OPSWAT Metascan API.
Advanced FAQ system
Add as many questions as you like accompanied with their answers ans attach then to a specific product. Insert shortcode [faq] in any Post/Page to show the FAQ there.Several FAQs Views
[faq product="my product" collapsed="false"] where "my product" is your product name.
Canned Response System
From your message board you can always reply to messages using the Advanced Canned Message System, B1st uses. Just click the Faq button to pop-up a window with all stored answer to select from and insert directly to your reply with just a button-click.Advanced Rating System
Allow your users to rate customer replies using this advanced rating system accompanied with rich rating statistics for each admin.Twitter Notification
B1st Wordpress Ticket System integrates with Twitter API to send you message notifications using your twitter direct message; thus, you be aware of each new issue that comes to your message board.
Autoresponder
B1st Wordpress Ticket System can be configured to respond automatically to each message received on your message board; thus, customers make sure their messages are delivered to you. Additionally, you may leave them a message when they should receive a reply from you and your teams work hours & days off.
Several Styles
B1st Wordpress Ticket System comes with 3 built-in styles for your frontend & backend in addition to the capability to create any new styles of yours with no limit.
Fully Customizable & Configurable
B1st Wordpress Ticket System is fully customized.You can choose your themes & styles, define which fields to appear on a customer contact form, and which spam method to use. You can even define which color your reCATCHA will appear in. All this and more.That is why you should try it yourself.
Database Backup
Are you worried about your customers messages and what accidents may happen to your server. Do not worry, B1st Wordpress Ticket System allows you to generate backup of your messages database, as many as you wish to, with a push of a button.
Multiple Layouts
The frontend of our B1st Wordpress Ticket System comes in two layouts; the landscape layout and the portrait layout.That is, you can integrate the most suitable layout to appear on your contactus pages.
Message Board
Our B1st Wordpress Ticket System message board has an easy to use interface. It shows a message meta-data, enables you to control message by replying to it, closing the issue, or even deleting it.
grAvatar
Show you and your customers grAvatar next to each message and their replies; that makes sense. Thus, you are a globally recognized avatar.
Message Statistics
B1st Wordpress Ticket System gives you clear insight about your messages breakdown according to a messages state and its priority.
Portable Configuration XML File
Do you know that B1st Wordpress Ticket System saves all configuration in one XML file, which means you can share configuration between multiple websites of your owns by just coping this xml file.
No Registration Needed
Do you know that B1st Wordpress Ticket System does not ask your customers to register to send you a messages or even to follow up their issues, all messages session are generated using unique secret IDs.
Easy To Translate
All text are included in only one .po language file which you can easily edit to translate the plugin in your locale. Even more you can define which language to use for the backend and which to offer to your users in the frontend. Initially it comes supporting English & Arabic, but you can add your language with ease.
SCRIPTS:
All scripts are properly licensed by its authors.