=== Plugin Name === Contributors: answercustomers Tags: zendesk, support, help desk, content, api, faq, questions, customers Requires at least: 3.3 Tested up to: 3.9 Stable tag: trunk License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Answer Customers is a tool that makes it easy to import answers to customer questions from Zendesk into WordPress. == Description == If one customer has a question or problem, the odds are another customer is going to have the exact same question or problem again in the future. So, why keep answering the same questions over and over again? The reason Answer Customers exists is to make it easy to take the solved problems that are sitting inside of Zendesk and to put them on your website powered by WordPress. This makes it easy for customers or potential customers to find the information they are looking for right on your website. Answer Customers is a tool that allows you to transfer content from Zendesk to WordPress in one click of a button. To use the plugin, you must have an account with https://answercustomers.com/. After you are signed up, you install the Answer Customers WordPress plugin on your website and configure it with your Answer Customers api key, user to post as, and default post category. You also need to install the Answer Customers Zendesk plugin and configure your Answer Customers account with your WordPress website URL. Once properly configured, sending content from Zendesk to WordPress is easy. When you are managing a ticket inside of Zendesk, you simply click the Send to Answer Customers button and it will send the customer question and your responses to your WordPress installation as a draft. You then can edit it and reformat it to look great on your website before publishing. == Installation == You must install the WordPress plugin via the WordPress.org plugin directory. Once you install the plugin, you need to go to Settings->Answer Customers in your WordPress administartion panel. Once inside the Answer Customers settings, you need to input your Answer Customers api key. You can get your api key from your account page at https://answercustomers.com/account After you input your api key, you need to select the author and the category you want to post as. Any content you send through Answer Customers will be posted as a draft using the selected author and category. Now save your settings and your WordPress should be ready to go. To finish installation, you will need to make sure your Answer Customers account is pointed to your blog url in the Answer Customers account settings and you will need to install the Zendesk plugin inside of Zendesk. Your blog url is the main url of your blog installation. So, if your site is http://mysite.com/ then your blog url is going to be http://mysite.com/ If your WordPress is installed on a subdirectory, then it is going to be that subdirectory, like say, http://mysite.com/blog/ == Frequently Asked Questions == = Do I need a Zendesk account to use Answer Customers? = Yes, you do. Right now Answer Customers only can transfer from Zendesk to WordPress, but be are looking to integrate with other help desk systems if there is demand. If you are using a different help desk tool and want to use Answer Customers, send us an email at support@answercustomers.com and we'll get your help desk prioritized. = Do I need an Answer Customers account to use this plugin? = Yes, you do. You won't be able to push your content from Zendesk to WordPress using this tool without a currently active Answer Customers account. == Screenshots == 1. Answer Customers is easy to configure. == Changelog == = 1.0.0 = * Initial version * Set user and category to publish as * Content publishes as a draft * Added installation instructions == Upgrade Notice == = 1.0.0 = This is the inital version. == Usage == To send Zendesk tickets to WordPress, you just press the "Send To Website" button on the support ticket inside of Zendesk. The content will be sent to your WordPress blog and saved as a draft. Once the content is inside of your blog, you need to edit it down to be more presentable to your website visitors. We recommend removing any of your customer's personal information and editing for clarity, so that you can provide the most value to all of your future customers who read the article later. It is also a good idea to use a SEO plugin to make sure that your on page SEO for your articles is helping you get more search engine traffic. The Yoast SEO plugin does a pretty good job of this. The last thing to get the most value out of your content is to have a strong call to action after each article. Have a lead generation form, a newsletter signup, a free ebook download, or even a short call to action with your business phone number right there. If you need help with that, let us know at support@answercustomers.com Any Questions? -------------- If you have any questions, please contact us at support@answercustomers.com. We use Answer Customers ourselves, so you never know, your question might end up on http://answercustomers.com!