=== HeroChat === Contributors: herochat Tags: live chat, chat, chatbot, customer support, helpdesk Requires at least: 6.0 Tested up to: 6.9 Requires PHP: 7.4 Stable tag: 1.0.8 License: GPLv2 or later License URI: https://www.gnu.org/licenses/gpl-2.0.html A free, one-click live chat solution for WordPress. No coding required. Built for modern customer communication. == Description == Streamline your customer communication with HeroChat, a powerful live chat and chatbot solution designed for conversational marketing. Save time, increase engagement, and convert more visitors into customers using a system built for real-time interaction. Here’s how HeroChat helps you grow your business and improve communication. ### Live chat Easily add a live chat widget to your website and start conversations with your visitors instantly. With HeroChat, you can: * Provide real-time customer support directly on your website * Assist potential customers during their decision-making process * Engage visitors and capture leads efficiently * Automate conversations using chatbot functionality ### Real-time notifications Stay connected and never miss a message. HeroChat includes a complete notification system, including: * Email notifications * Push notifications * Desktop alerts * Sound alerts and visual indicators You can also update the browser tab title dynamically when new messages arrive. ### Mobile experience Turn any device into a support hub. HeroChat works seamlessly across desktop and mobile devices and can be used as a progressive web app. Install it on your smartphone or computer and manage conversations from anywhere. ### Support features * Manage conversations in real time * Knowledge base integration * Message editor and saved replies * Departments and routing * Notifications and queue management * Email integration * Omni-channel communication * AI-powered translations and smart replies * Reports and analytics * Ticket system and offline messages * And more ### Chatbot features * Automated conversations * Easy-to-use interface * Pre-built templates * Training and customization * Rich message support * Human takeover * Multilingual support * Knowledge base integration * WooCommerce compatibility * Integration with platforms like Facebook and Telegram * AI-powered automation and analytics * Advanced actions and workflows ### Marketing features * Popup messages * Welcome messages * Follow-up sequences * Subscription forms * Newsletter integration * Automation triggers * Multi-user messaging * WooCommerce integration * Proactive chat campaigns * Rich interactive messages ### User management * User registration and login * Manage agents and customers * Search, filter, and organize users * Customer insights and tracking * Automatic language detection ### Developer features * Web API * JavaScript API * PHP API * Custom integrations and use cases ### Additional features * Progressive web app * WordPress integration * Multilingual and RTL support * GDPR and privacy tools * Customizable design * White-label ready * Secure and scalable * Full-screen and panel chat modes * High performance architecture == External services == This plugin connects to the HeroChat service at [https://app.herochat.io](https://app.herochat.io) to load and display the live chat widget. When enabled, the plugin loads a JavaScript file from HeroChat. This request may include: * Your HeroChat ID * Website language * Technical request data (e.g. IP address, browser, referrer) This service is required for the plugin to function. Terms of Service: [https://app.herochat.io/terms-of-service.txt](https://app.herochat.io/terms-of-service.txt) Privacy Policy: [https://app.herochat.io/privacy-policy.txt](https://app.herochat.io/privacy-policy.txt) == FAQ == = Installation = Create a free account at [https://app.herochat.io](https://app.herochat.io) Install the plugin via the WordPress plugin directory or upload it manually to `/wp-content/plugins/`. Go to **Settings → HeroChat – Live Chat** and enter your HeroChat ID - available in your dashboard at [https://app.herochat.io/account/?tab=installation](https://app.herochat.io/account/?tab=installation). Save your settings and the chat widget will appear on your website. = What is HeroChat? = HeroChat is a customer communication platform built for businesses that want to scale conversations and improve customer relationships through live chat and automation. = Who is HeroChat for? = HeroChat is suitable for agencies, business owners, e-commerce stores, bloggers, and anyone who wants to communicate with website visitors in real time. = Do I need a HeroChat account? = Yes. You can create a free account here: [https://app.herochat.io](https://app.herochat.io) = Do I need coding skills? = No. The plugin is designed to be simple and easy to use without any technical knowledge. = Are there premium features available? = Yes. HeroChat offers advanced features for businesses with higher messaging needs. Learn more at [https://app.herochat.io](https://app.herochat.io) == Changelog == = 1.0.8 = Changed multiple HeroChat configuration matching so lower matching configurations override earlier ones. = 1.0.7 = Improved drag-and-drop ordering for multiple HeroChat configurations on the settings page. = 1.0.6 = Added support for multiple ordered HeroChat IDs with individual enable and path display rules. = 1.0.5 = Added path-based display and hide rules with wildcard support for controlling where the HeroChat widget appears. = 1.0.4 = Added settings page status messages for enabled, disabled, and missing HeroChat ID states. = 1.0.3 = Allow pasting the full HeroChat installation script into the settings field and automatically save only the numeric HeroChat ID. = 1.0.2 = Added a Settings link on the WordPress plugins page for faster access to HeroChat settings. = 1.0.1 = Added multilingual language detection so HeroChat loads in the current site language, including WordPress locale, WPML, and Polylang. = 1.0.0 = Initial release of the HeroChat WordPress plugin.