=== Chatim – Live Chat & AI Chatbot === Contributors: chatim Tags: live chat, chatbot, ai chatbot, chat widget, customer support Requires at least: 5.0 Tested up to: 7.1 Requires PHP: 7.4 Stable tag: 1.0.1 License: GPLv3 License URI: https://www.gnu.org/licenses/gpl-3.0.html Free live chat and AI chatbot for WordPress. Answer visitors in real time, automate support 24/7 with a no-code chatbot, and capture leads. == Description == Chatim adds a live chat widget and an AI chatbot to your WordPress site in two minutes. Talk to visitors in real time from a shared inbox, let a no-code chatbot qualify leads and answer FAQs while you are away, and hand off to Chatim AI trained on your own pages when you want 24/7 automated support. The free plan includes live chat, the visual chatbot builder and visitor tracking. No credit card required. [youtube https://www.youtube.com/watch?v=0wPNSkjxlyY] = Live chat for WordPress = * Real-time chat with website visitors from a shared team inbox * See what page the visitor is on, their location, browser and device * Quick replies (canned responses) for common questions * Chat history, internal notes, visitor statuses (New, Lead, Customer, Closed) * Email and browser push notifications when a new chat starts * Unlimited team members on paid plans; assign chats to agents = No-code chatbot builder = * Drag-and-drop flow builder: messages, buttons, forms, conditions, delays, carousels * Collect name, email and phone with validated forms * Route visitors by their answers (IF / ELSE conditions on collected variables) * Send email or push notifications and change visitor status from the flow * Ready-made chatbot templates to start from * Hand off to a human agent or to the AI assistant from any step = AI chatbot (Chatim AI) = * AI assistant that answers only from your content: add pages, scrape a URL or your whole sitemap into the knowledge base * Handles unlimited questions 24/7, in your visitor's language * Falls back to live chat, a contact form or closes the chat when it cannot help * Usage-based monthly limits per plan, no API keys to manage = Contact buttons and messaging channels = * Floating contact button with WhatsApp, Telegram, Facebook Messenger, Instagram, click-to-call and email (Pro) * Receive WhatsApp, Telegram, Messenger and Instagram conversations in the same inbox as web chat (paid plans) = Widget you can customize = * Colors, button shape, header avatar and logo, welcome text, position * Proactive triggers: open the chat on exit intent, after N pages, for returning visitors, on specific URLs, or on a custom event from JavaScript * Cookie consent mode: the widget waits for consent before storing anything for visitors from GDPR regions * Loads asynchronously, does not affect Core Web Vitals * Works with any theme and page builder (Elementor, Divi, Bricks, Gutenberg) and with WooCommerce stores = Integrations and developer tools = * Slack, Pipedrive, webhooks and a REST API (see plan details) * JavaScript SDK: open or close the widget, set visitor variables (plan, user ID), trigger custom events * Export visitors and leads to Excel or CSV * Dashboard analytics: chats, leads, referral sources, browsers and devices = Pricing = * **Free** – 1 user, live chat, chatbot flow, visitor tracking * **Starter** – unlimited team members, email notifications, custom branding * **Pro** – Chatim AI, contact buttons, messaging channels, webhooks, SDK, analytics, export * **Ultimate** – more AI conversations, white label, API access, Slack, dedicated support Every new account starts with a 14-day Pro trial, no card required. Current prices: [chatim.app/pricing](https://chatim.app/en/pricing/?utm_source=wpdirectory&utm_medium=readme&utm_campaign=wordpress). = How it works = 1. Install and activate the plugin 2. Go to **Settings → Chatim** and sign in (or create a free account) 3. Pick the site you want to connect — the widget goes live on every page 4. Build your chatbot, train the AI and customize the widget from the Chatim dashboard = Support = * Live chat on [chatim.app](https://chatim.app/en/?utm_source=wpdirectory&utm_medium=readme&utm_campaign=wordpress) * Email: support@chatim.app * [Documentation](https://chatim.app/en/documentation/) · [WordPress install guide](https://chatim.app/en/documentation/how-to-install-on-wordpress/) == Installation == 1. In your WordPress admin go to **Plugins → Add New**, search for "Chatim", click **Install Now**, then **Activate**. 2. Go to **Settings → Chatim**. 3. Sign in with your Chatim email and password, or click **Create Account** to register for free at [account.chatim.app](https://account.chatim.app/signup?utm_source=wpdirectory&utm_medium=readme&utm_campaign=wordpress). 4. Choose the site (project) to connect. The chat widget is added to every page automatically. 5. Customize the widget, build your chatbot and add AI knowledge from the Chatim dashboard. Manual alternative: paste the snippet from **Install** in your Chatim dashboard into your theme footer or a header/footer scripts plugin — see the [install guide](https://chatim.app/en/documentation/how-to-install-on-wordpress/). == External Services == This plugin connects to services operated by Chatim LLC. A Chatim account is required. **Chatim API (https://api.chatim.app)** Used from the WordPress admin only: to sign in, list the sites in your Chatim account and connect one of them to this WordPress site. Data sent: your Chatim email and password at sign-in, a short-lived access token for the following requests, and the selected site ID. The token is discarded after the site is connected; the plugin stores only the selected project ID and name in WordPress options. **Chatim widget (https://chatimwidget.com)** Loaded on the public pages of your site once a project is connected. It provides the chat interface. Data sent: visitor messages, form answers, the page URL, browser and device information and a visitor session identifier needed to keep the conversation. Where required by law the widget asks for consent before storing anything. [Privacy policy](https://chatim.app/en/privacy-policy/) · [Terms of service](https://chatim.app/en/terms-of-service/) **Trademarks:** WhatsApp, Telegram, Facebook Messenger, Instagram, Slack, Pipedrive, WooCommerce, Elementor and WordPress are trademarks of their respective owners. Chatim is an independent product and is not affiliated with, endorsed by or sponsored by any of them; their names are used only to describe which services the plugin can connect to. == Frequently Asked Questions == = Is Chatim free? = Yes. The free plan includes live chat, the chatbot builder and visitor tracking for one user. Paid plans add team members, Chatim AI, integrations and more. New accounts get a 14-day Pro trial without a card. = Do I need a Chatim account? = Yes. The plugin connects your WordPress site to your Chatim project; chats, chatbot flows and AI settings are managed in the Chatim dashboard at account.chatim.app. = Does the widget slow down my site? = No. The widget script loads asynchronously after your page content and does not block rendering, so it has no impact on Core Web Vitals. = Does it work with WooCommerce, Elementor and other page builders? = Yes. The widget is injected via `wp_enqueue_scripts`, so it works with any theme, WooCommerce and every page builder. = Can the AI chatbot answer questions about my site? = Yes. Add pages to the AI knowledge base by scraping a URL or your sitemap, or paste text. Chatim AI answers only from that content and hands off to a human, a contact form or closes the chat when it cannot help. = Can I chat on WhatsApp, Telegram, Messenger or Instagram? = Yes. Connect those channels in **Integrations** and messages arrive in the same inbox. The contact button with WhatsApp, Telegram, Messenger, Instagram, call and email links is included from the Pro plan. = Is it GDPR compliant? = The widget supports a consent mode that stores nothing for visitors from consent-required regions until they accept. Data is processed under Chatim's privacy policy and DPA. = I signed in but the site is not listed = Create the site (project) in your Chatim dashboard first, then click **Refresh** in the plugin. You can also connect any site by pasting its Project ID from **Install** in the dashboard. = I signed up with Google – how do I sign in from the plugin? = Set a password in your Chatim profile (Profile → Password), or paste your Project ID from the dashboard's Install page into the plugin. == Screenshots == 1. Chat widget on your site with live agent, AI and chatbot modes 2. Shared inbox: live chat with visitors, see the page they are on 3. Drag-and-drop chatbot builder with forms, conditions and AI handoff 4. Chatim AI answering visitors from your knowledge base 5. AI knowledge base: scrape your pages or sitemap 6. Widget settings: colors, shape, avatar, live preview 7. Visitors and leads with export to Excel/CSV 8. Dashboard analytics: referral traffic, browsers, devices == Changelog == = 1.0.1 = * Renamed the plugin to "Chatim – Live Chat & AI Chatbot" and added a trademark notice (directory guideline compliance); no functional changes = 1.0.0 = * Fix: sign-in from the plugin failed after a Chatim API update * New: connect a site by Project ID (works for Google sign-in accounts) * Security: administrator capability checks on all plugin actions; escaped API values in the admin UI * Changed: no PHP sessions – sign-in token is stored as a short-lived WordPress transient * Changed: widget embed uses the current `window.chatim.settings` format * Compatibility: tested with WordPress 7.1; requires PHP 7.4 * New: translation-ready (text domain) with bundled Russian, Ukrainian, Romanian, Spanish and French translations * Updated listing: new screenshots, description, FAQ = 0.0.1 = * Initial release == Upgrade Notice == = 1.0.1 = Plugin renamed to comply with WordPress.org naming guidelines. No functional changes. = 1.0.0 = Fixes plugin sign-in and adds Project ID connection. Update recommended for all users.