# Acme Service Portal

## Project Idea
Acme needs a secure web portal where customers can request services, track request status, upload documents, and message support.

## Business Problem
Requests currently arrive by email and phone, causing missed updates, duplicate work, and poor visibility for managers.

## Goals
- Reduce manual request handling.
- Improve customer transparency.
- Give admins a central queue and reporting dashboard.

## Target Users
- Customers
- Support agents
- Admin managers

## Main Features
- Customer login
- Service request form
- Document upload
- Status tracking
- Admin queue
- Reporting dashboard

## Budget
Discovery estimate target: 4-6 weeks of MVP delivery.

## Timeline
Launch MVP in two development sprints after planning approval.

## Security Requirements
Secure authentication, role permissions, safe file upload, audit logs, and encrypted transport.