# Scope Table

| Feature Name | Description | User Role | Priority | Acceptance Criteria | Estimated Time | Dependency | Status |
|---|---|---|---|---|---|---|---|
| Service requests | Submit and track request | Customer | High | Customer sees submitted request status | 3 days | Auth | proposed |
| Admin queue | Manage request lifecycle | Support | High | Agent updates status with audit log | 4 days | Data model | proposed |