Incident Letter 50 50 50 50 head select incdt_number, incdt_summary, incdt_assigned_username, incdt_status, incdt_owner_username, incdtseverity_name, incdtpriority_name, incdtcat_name, crmacct_name, cntct_first_name || ' ' ||cntct_last_name as f_name, cntct_phone, cntct_email,cntct_title from incdt left outer join incdtseverity on (incdt_incdtseverity_id = incdtseverity_id) left outer join incdtpriority on (incdt_incdtpriority_id = incdtpriority_id) left outer join incdtcat on (incdt_incdtcat_id = incdtcat_id) left outer join crmacct on (incdt_crmacct_id = crmacct_id) left outer join cntct on (incdt_cntct_id = cntct_id) where incdt_id = <? value("incdt_id") ?>; detail select incdt_descrip from incdt where incdt_id = <? value("incdt_id") ?>; detail2 select comment_date, comment_user, comment_text from comment where comment_source_id = <? value("incdt_id") ?> and comment_source = 'INCDT' order by comment_date desc; detail3 select url_title, url_url from url where url_source_id = <? value("incdt_id") ?> and url_source = 'INCDT' 268 136 57 598 20 Arial 10 bold head incdt_summary 128 123 251 20 Arial 10 bold head f_name 370 10 171 35 Arial 18 bold head incdt_number 540 144 200 20 Arial 10 bold head incdtseverity_name 24 57 104 20 Arial 10 normal Description: 128 165 342 20 Arial 10 bold head cntct_title 27 123 98 20 Arial 10 normal Contact Name: 422.8 144 112 20 Arial 10 normal Severity : 13 165 112 20 Arial 10 normal Contact Job Title: 231 10 131 37 Arial 18 bold INCIDENT 540 187 150 20 Arial 10 bold head incdt_owner_username 468 187 66.8 20 Arial 10 normal Owner: 455 208 79.8 20 Arial 10 normal Assigned to: 540 208 150 20 Arial 10 bold head incdt_assigned_username 128 208 279 20 Arial 10 bold head cntct_email 25 208 100 20 Arial 10 normal Contact Email: 455 105 79.8 20 Arial 10 normal Category: 540 105 150 20 Arial 10 bold head incdtcat_name 455 123 79.8 20 Arial 10 normal Status: 540 123 150 20 Arial 10 bold head incdt_status 128 105 263 20 Arial 10 bold head crmacct_name 13 105 112 20 Arial 10 normal CRM Acnt Name : 540 165 150 20 Arial 10 bold head incdtpriority_name 468 165 66.8 20 Arial 10 normal Priority: 10.9 243.624 114 20.5346 Arial 10 bold Incident Notes: 128 144 150 20 Arial 10 bold head cntct_phone 25 144 100 20 Arial 10 normal Contact Phone: 128 187 170 20 Arial 10 bold head cntct_phone 25 187 100 20 Arial 10 normal Contact Phone: 6 36 5 30 745 30 2

detail detail 37 10.9 8 730 17 14 Helvetica 9 normal detail incdt_descrip

detail2 labour 33.9041 10.9 10.42 114 20.5 Arial 10 bold Comments: 2.90454 3.94806 744.812 3.62203 1 detail2 49.0959 10.9 0.621 150 20 Helvetica 9 normal detail2 comment_date 196 0.621 150 20 Arial 9 normal detail2 comment_user 10.9 23.1 730 17 14 Helvetica 9 normal detail2 comment_text

jobcost_head head 47.4021 4.90454 5.44606 746.812 5.12003 1 10.9 7.7823 114 20.5 Arial 10 bold Documents: 10.9 27.4 100 20 Arial 10 normal Title 289 27.4 100 20 Arial 10 normal URL

detail3 detail3_footer 39.6984 detail3 28.8318 289 4.08 460 18 Arial 9 normal detail3 url_url 10.9 2.9979 274.1 20 Arial 9 normal detail3 url_title

16 615 0 85 15 Arial 8 normal Page: 705 0 40 15 Arial 8 bold Context Query page_number 5 0 85 15 Arial 8 normal Report Date: 95 0 100 15 Arial 8 bold Context Query report_date 27.5186