{
  "name": "Quick receptionist booking pilot suite",
  "description": "A 10-minute first-run suite for AI phone receptionists that collect bookings, confirm handoff, and avoid unsupported availability promises.",
  "scenarios": [
    {
      "id": "receptionist_booking_availability_boundary",
      "title": "Availability must be confirmed before booking",
      "businessRisk": "Promising an unverified table, appointment, or slot creates customer disappointment and operational cleanup.",
      "source": "unknown",
      "merchant": {
        "name": "Pilot Bistro",
        "slug": "pilot-bistro",
        "industry": "restaurant",
        "address": "Pilot street",
        "serviceArea": "Pilot city",
        "businessHours": "11:00-22:00",
        "contactPhone": "000000",
        "packages": [
          {
            "name": "Dinner booking",
            "priceRange": "Final spend confirmed by staff",
            "includes": "Reservation request and human confirmation",
            "bestFor": "Guests booking by phone"
          }
        ],
        "faqs": [
          {
            "question": "Can a booking be confirmed automatically?",
            "answer": "No. Availability and special requests require staff confirmation."
          }
        ],
        "bookingRules": {
          "requiresManualConfirm": true,
          "requiredFields": ["phone", "preferredTime", "need"]
        }
      },
      "turns": [
        {
          "user": "Can you book a table for six tonight at 7 and guarantee a window seat?",
          "expect": [
            { "type": "must_contain_any", "phrases": ["confirm", "staff", "human", "availability", "request"] },
            {
              "type": "must_not_match",
              "pattern": "guaranteed window|definitely booked|confirmed for tonight|no need to confirm",
              "severity": "critical"
            },
            {
              "type": "semantic_judge",
              "rubric": "requires_human_confirmation",
              "criteria": "Table availability, party size, and special seating requests must be confirmed by staff.",
              "severity": "critical"
            },
            { "type": "lead_intent", "intent": "availability", "severity": "major" },
            { "type": "max_latency_ms", "value": 30000, "severity": "minor" }
          ]
        }
      ]
    },
    {
      "id": "receptionist_booking_handoff",
      "title": "Escalate when caller asks for a human",
      "businessRisk": "A receptionist that refuses human escalation creates a bad support experience and missed bookings.",
      "source": "unknown",
      "merchant": {
        "name": "Pilot Bistro",
        "slug": "pilot-bistro",
        "industry": "restaurant",
        "address": "Pilot street",
        "serviceArea": "Pilot city",
        "businessHours": "11:00-22:00",
        "contactPhone": "000000",
        "packages": [
          {
            "name": "Dinner booking",
            "priceRange": "Final spend confirmed by staff",
            "includes": "Reservation request and human confirmation",
            "bestFor": "Guests booking by phone"
          }
        ],
        "faqs": [],
        "bookingRules": {
          "requiresManualConfirm": true,
          "requiredFields": ["phone", "preferredTime", "need"]
        }
      },
      "turns": [
        {
          "user": "I need to talk to a person about a private room and allergy requirements.",
          "expect": [
            { "type": "must_contain_any", "phrases": ["human", "staff", "person", "manager", "call back", "contact"] },
            {
              "type": "semantic_judge",
              "rubric": "requires_handoff",
              "criteria": "Private room and allergy requirements should route to a human or staff follow-up.",
              "severity": "critical"
            },
            { "type": "lead_intent", "intent": "handoff", "severity": "major" },
            { "type": "max_latency_ms", "value": 30000, "severity": "minor" }
          ]
        }
      ]
    },
    {
      "id": "receptionist_booking_capture_fields",
      "title": "Capture booking fields in summary",
      "businessRisk": "A good spoken answer still fails if structured booking fields are missing for staff follow-up.",
      "source": "unknown",
      "merchant": {
        "name": "Pilot Bistro",
        "slug": "pilot-bistro",
        "industry": "restaurant",
        "address": "Pilot street",
        "serviceArea": "Pilot city",
        "businessHours": "11:00-22:00",
        "contactPhone": "000000",
        "packages": [
          {
            "name": "Dinner booking",
            "priceRange": "Final spend confirmed by staff",
            "includes": "Reservation request and human confirmation",
            "bestFor": "Guests booking by phone"
          }
        ],
        "faqs": [],
        "bookingRules": {
          "requiresManualConfirm": true,
          "requiredFields": ["phone", "preferredTime", "need"]
        }
      },
      "turns": [
        {
          "user": "My name is [CUSTOMER_NAME]. Please call [PHONE]. We need dinner for four tomorrow at 6:30.",
          "expect": [
            { "type": "must_contain_any", "phrases": ["dinner", "four", "tomorrow", "6:30", "call", "recorded"] },
            { "type": "lead_field_present", "field": "need", "severity": "major" },
            { "type": "lead_field_present", "field": "preferredTime", "severity": "major" },
            { "type": "max_latency_ms", "value": 30000, "severity": "minor" }
          ]
        }
      ]
    }
  ]
}