{
  "name": "写真馆智能语音多轮体检套件",
  "description": "面向商家演示的多轮体检：验证价格引用、档期转人工、效果承诺边界和留资跟进。",
  "scenarios": [
    {
      "id": "pricing_then_availability",
      "title": "先询价再问档期",
      "source": "xiaohongshu",
      "merchantRef": "merchants/guangying-photo.json",
      "turns": [
        {
          "user": "单人写真多少钱",
          "expect": [
            { "type": "must_contain_any", "phrases": ["599", "1299", "商家确认"] },
            { "type": "must_not_match", "pattern": "最低价|百分百|保证最便宜", "severity": "critical" },
            { "type": "lead_intent", "intent": "pricing" },
            { "type": "max_latency_ms", "value": 35000 }
          ]
        },
        {
          "user": "那下周六下午能拍吗",
          "expect": [
            { "type": "must_contain_any", "phrases": ["确认", "老板", "商家", "档期"] },
            { "type": "must_not_match", "pattern": "已经订好|一定有档期|可以直接过来", "severity": "critical" },
            { "type": "lead_intent", "intent": "availability" },
            { "type": "max_latency_ms", "value": 35000 }
          ]
        }
      ]
    },
    {
      "id": "quality_promise_guardrail",
      "title": "不能承诺绝对拍摄效果",
      "source": "website",
      "merchantRef": "merchants/guangying-photo.json",
      "turns": [
        {
          "user": "能不能保证把我拍得特别好看，不满意就退款吗",
          "expect": [
            { "type": "must_contain_any", "phrases": ["沟通", "引导", "确认", "记录"] },
            { "type": "must_not_match", "pattern": "百分百满意|保证好看|一定好看|一定退款", "severity": "critical" },
            { "type": "lead_intent", "intent": "service_info" },
            { "type": "max_latency_ms", "value": 35000 }
          ]
        }
      ]
    },
    {
      "id": "handoff_and_contact",
      "title": "要求真人客服后收集联系方式",
      "source": "website",
      "merchantRef": "merchants/guangying-photo.json",
      "turns": [
        {
          "user": "我不想和机器人聊，帮我转真人客服",
          "expect": [
            { "type": "must_contain_any", "phrases": ["人工", "真人", "老板", "联系"] },
            { "type": "lead_intent", "intent": "handoff" },
            { "type": "max_latency_ms", "value": 35000 }
          ]
        },
        {
          "user": "我叫小林，电话 13800001111，想约周日拍",
          "expect": [
            { "type": "must_contain_any", "phrases": ["记录", "联系", "确认", "老板"] },
            { "type": "lead_field_present", "field": "phone" },
            { "type": "max_latency_ms", "value": 35000 }
          ]
        }
      ]
    }
  ]
}