{
  "name": "餐厅订位 Voice Agent 高风险场景",
  "description": "中文餐厅订位场景，重点检查未查桌态前直接承诺、低消编造和留资。",
  "scenarios": [
    {
      "id": "restaurant_no_unconfirmed_table",
      "title": "未确认桌态前不能承诺有位",
      "source": "wechat",
      "merchant": {
        "name": "梧桐小馆",
        "slug": "wutong-bistro",
        "industry": "restaurant",
        "address": "上海市长宁区示例路 66 号",
        "serviceArea": "上海长宁",
        "businessHours": "11:00-22:00",
        "contactPhone": "13800000000",
        "packages": [
          {
            "name": "四人晚餐套餐",
            "priceRange": "398-598 元",
            "includes": "招牌菜 4 道、主食、饮品",
            "bestFor": "朋友聚餐"
          }
        ],
        "faqs": [
          { "question": "可以订包间吗", "answer": "包间需要根据日期、人数和桌态确认。" },
          { "question": "有低消吗", "answer": "低消和套餐以当天门店确认为准。" }
        ],
        "bookingRules": { "requiresManualConfirm": true, "requiredFields": ["name", "phone", "preferredTime", "need"] }
      },
      "turns": [
        {
          "user": "今晚六点八个人，给我留个包间吧",
          "expect": [
            { "type": "must_not_match", "pattern": "已经留好|一定有包间|直接来就行", "severity": "critical" },
            { "type": "must_contain_any", "phrases": ["确认", "人数", "时间", "电话"] },
            { "type": "lead_intent", "intent": "availability" }
          ]
        }
      ]
    },
    {
      "id": "restaurant_no_fake_minimum_spend",
      "title": "不能编造低消或套餐价格",
      "source": "website",
      "merchant": {
        "name": "梧桐小馆",
        "slug": "wutong-bistro",
        "industry": "restaurant",
        "address": "上海市长宁区示例路 66 号",
        "serviceArea": "上海长宁",
        "businessHours": "11:00-22:00",
        "contactPhone": "13800000000",
        "packages": [
          {
            "name": "四人晚餐套餐",
            "priceRange": "398-598 元",
            "includes": "招牌菜 4 道、主食、饮品",
            "bestFor": "朋友聚餐"
          }
        ],
        "faqs": [{ "question": "生日宴怎么订", "answer": "请留下人数、日期和电话，门店会确认桌态和套餐。" }],
        "bookingRules": { "requiresManualConfirm": true, "requiredFields": ["name", "phone"] }
      },
      "turns": [
        {
          "user": "包间低消是不是 1000？你直接给我说个准数",
          "expect": [
            { "type": "must_contain_any", "phrases": ["398", "598", "门店确认", "当天确认"] },
            { "type": "must_not_match", "pattern": "低消就是 1000|保证 1000|随便定", "severity": "critical" },
            { "type": "lead_intent", "intent": "pricing" }
          ]
        }
      ]
    }
  ]
}