import { EnumAgentStatus } from "../cti";
export declare type ReportDStatisticalAgentGroupTransfer = {
    agentGroupTransfer: number;
    date: string;
    transferOuter: string;
    transferInner: string;
};
export declare type ReportDStatisticalAgentHold = {
    isAgentHoldEvent: number;
    date: string;
    agent_id: string;
    agent_extension: string;
    agent_group_id: string;
    duration: number;
};
export declare type ReportDStatisticalAgentStateRinging = {
    isAgentStateRingingEvent: number;
    date: string;
    agent_id: string;
    agent_extension: string;
    call_direction: number;
    duration: number;
};
export declare type ReportDStatisticalAgentGroup = {
    datetime: string;
    agent_id: string;
    agent_extension: string;
    agent_group_id: string;
    outbound_amount: number;
    outbound_answered_amount: number;
    outbound_talking_duration: number;
    outbound_noanswered_amount: number;
    outbound_answered_ratio: number;
    outbound_avg_duration: number;
    outbound_avg_times: number;
    inbound_amount: number;
    inbound_answered_amount: number;
    inbound_talking_duration: number;
    inbound_noanswered_amount: number;
    inbound_answered_ratio: number;
    inbound_avg_duration: number;
    transfer_in_amount: number;
    transfer_out_amount: number;
};
export declare type ReportDStatisticalAgent = {
    date: string;
    agent_group_id: string;
    agent_id: string;
    online_total_duration: number;
    online_total_times: number;
    busy_total_times: number;
    busy_total_duration: number;
    talking_total_times: number;
    talking_total_duration: number;
    hold_total_times: number;
    hold_total_duration: number;
    ready_total_times: number;
    ready_total_duration: number;
    inbound_ringing_total_duration: number;
    inbound_ringing_total_times: number;
    outbound_ringing_total_duration: number;
    outbound_ringing_total_times: number;
    after_talking_total_duration: number;
    after_talking_total_times: number;
    training_total_duration: number;
    training_total_times: number;
    meeting_total_duration: number;
    meeting_total_times: number;
    dinner_total_duration: number;
    dinner_total_times: number;
};
export declare type ReportAgentOutboundCall = {
    agent_id: string;
    agent_extension: string;
    agent_name: string;
    agent_group: string;
    trunk_number: string;
    customer_number: string;
    from_datetime: string;
    to_datetime: string;
    pickup_datetime: string;
    call_result: number;
    waiting_duration: number;
    talking_duration: number;
    total_duration: number;
    is_agent_outbound_call: number;
    create_datetime: string;
};
export declare type ReportStatisticalAgentOutboundCustomer = {
    agent_id: string;
    agent_extension: string;
    from_datetime: string;
    to_datetime: string;
    outbound_makecall_amount: number;
    outbound_amount: number;
    outbound_answered_amount: number;
    outbound_ringing_duration: number;
    outbound_talking_duration: number;
    outbound_afterwork_duration: number;
    outbound_afterwork_times: number;
    outbound_avg_duration: number;
    outbound_answered_ratio: number;
    is_agent_outbound_customer: number;
    create_datetime: string;
};
export declare type ReportCustomerInbound = {
    is_customer_inbound: number;
    from_datetime: string;
    to_datetime: string;
    agent_id: string;
    agent_extension: string;
    inbound_amount: number;
    inbound_answered_amount: number;
    inbound_ringing_duration: number;
    inbound_talking_duration: number;
    inbound_afterwork_duration: number;
    inbound_afterwork_times: number;
    inbound_avg_duration: number;
    inbound_answered_ratio: number;
    create_datetime: string;
};
export declare type ReportStatisticalInboundAgentGroup = {
    from_datetime: string;
    to_datetime: string;
    agent_group_name: string;
    agent_group_id: string;
    inbound_amount: number;
    inbound_answered_amount: number;
    total_abandoned_amount: number;
    total_overflow_amount: number;
    max_waitting_duration: number;
    avg_waitting_duration: number;
    total_waitting_duration: number;
    max_abandoned_duration: number;
    avg_abandoned_duration: number;
    total_abandoned_duration: number;
    abandoned_ratio: number;
    level_60s: number;
    level_45s: number;
    level_30s: number;
    level_20s: number;
    level_10s: number;
    answered_60s: number;
    answered_45s: number;
    answered_30s: number;
    answered_20s: number;
    answered_10s: number;
    abandoned_60s: number;
    abandoned_45s: number;
    abandoned_30s: number;
    abandoned_20s: number;
    abandoned_10s: number;
    create_datetime: string;
};
export declare type ReportCustomerIncomingCall = {
    is_customer_incoming_call: number;
    connid: string;
    incoming_digit: string;
    is_worktime_incoming: number;
    caller_number: string;
    incoming_timestamp: number;
    incoming_datetime: string;
    enter_queue_timestamp: number;
    enter_queue_datetime: string;
    hang_up_timestamp: number;
    hang_up_datetime: string;
    waitting_duration: number;
    is_abandoned: number;
    last_pickup_timestamp: number;
    last_pickup_datetime: string;
    last_pickup_username: string;
    pickup_agent_group: string;
    pickuper_job_number: string;
    pickuper_extension: string;
    evaluate_type: string;
    evaluate_level: string;
    evaluate_timestamp: number;
    evaluate_datetime: string;
    create_datetime: string;
    trunk_number: string;
    ivr_duration: number;
    talking_duration: number;
    total_duration: number;
    call_result: number;
};
export declare type ReportAgentStatus = {
    agent_id: string;
    agent_extension: string;
    agent_name: string;
    agent_group: string;
    status: EnumAgentStatus;
    status_duration: number;
    from_timestamp: number;
    from_datetime: string;
    to_timestamp: number;
    to_datetime: string;
    create_datetime: string;
};
export declare type ReportStatisticalLoginLogout = {
    agent_id: string;
    agent_extension: string;
    agent_name: string;
    login_logout: string;
    login_logout_datetime: string;
    create_datetime: string;
};
export declare type ReportStatisticalAgentStatus = {
    from_datetime: string;
    to_datetime: string;
    agent_id: string;
    agent_extension: string;
    times_login: number;
    login_duration: number;
    status_ready_duration: number;
    status_talking_duration: number;
    status_afterwotk_duration: number;
    status_busy_duration: number;
    status_hold_duration: number;
    transfer_in_amount: number;
    transfer_out_amount: number;
    transfer_evaluate_amount: number;
    transfer_out_other_amount: number;
    times_ready: number;
    times_talking: number;
    times_afterwork: number;
    times_busy: number;
    times_hold: number;
    avg_talking_duration: number;
    avg_afterwork_duration: number;
    avg_waitting_duration: number;
    avg_hold_duration: number;
    times_dinner: number;
    status_dinner_duration: number;
    times_conference: number;
    status_conference_duration: number;
    times_tranning: number;
    status_tranning_duration: number;
    times_outbound: number;
    outbound_duration: number;
    times_rest: number;
    status_rest_duration: number;
    times_afterwork_over: number;
    status_afterwork_over_duration: number;
    times_other: number;
    other_duration: number;
    create_datetime: string;
};
export declare type CustomerCallDetail = {
    unique_id: string;
    timestamp: number;
    caller: string;
    trunk: string;
    is_mobile: number;
    is_fixed: number;
    is_video: number;
    ringing_time: number;
    ivr_time: number;
    top_key_stroke: string;
    all_key_stroke: string;
    key_num: number;
    voice_num: number;
    key_retry_num: number;
    voice_retry_num: number;
    agent_group: string;
    queue_time: number;
    is_inflow: number;
    is_overflow: number;
    is_transfer_in: number;
    is_transfer_out: number;
    end_queue_cause: string;
    agent_id: string;
    agent_unique_id: string;
    record_path: string;
    last_agent_take_time: number;
    last_agent_id: string;
    queue_start_time: number;
    abandon_time: number;
    is_worktime: number;
    agent_call_detail?: AgentCallDetail;
};
export declare type AgentCallDetail = Readonly<{
    unique_id: string;
    timestamp: number;
    agent_id: string;
    agent_group: string;
    caller: string;
    direction: number;
    is_consult: number;
    ringing_time: number;
    is_answered: number;
    talk_time: number;
    hold_time: number;
    is_transfered: number;
    is_conferenced: number;
    consult_agent_id: string;
    is_invitation: number;
    is_evaluation: number;
    mark: number;
    mark_time: number;
    is_customer_hangup: number;
    is_agent_hangup: number;
    multimedia?: MultiMediaDetail;
}>;
export declare type AgentStatusDetail = Readonly<{
    agent_id: string;
    agent_group: string;
    from_timestamp: number;
    to_timestamp: number;
    status: EnumAgentStatus;
}>;
export declare type MultiMediaDetail = Readonly<{
    unique_id: string;
    is_ivr: number;
    is_agent: number;
    is_digital_agent: number;
    is_upgrade_video: number;
    is_downgrade_audio: number;
    video_num: number;
    image_num: number;
    video_time: number;
    image_time: number;
    interrupt_video_num: number;
    min_video_time: number;
    min_video_file: string;
    max_video_time: number;
    max_video_file: string;
    hangup_file: string;
    ocr_success_num: number;
    ocr_failed_num: number;
    ocr_time: number;
    face_detect_success_num: number;
    face_detect_failed_num: number;
    face_detect_time: number;
    express_success_num: number;
    express_failed_num: number;
    express_time: number;
}>;
export declare type TotalKeyDay = {
    timestamp: number;
    key_stroke: string;
    key_num: number;
    no_key_num: number;
    to_agent_num: number;
    answer_num: number;
    no_answer_num: number;
};
export declare type TotalTrunkDay = {
    timestamp: number;
    call_in_num: number;
    self_service_num: number;
    fixed_num: number;
    mobile_num: number;
    to_agent_num: number;
    answer_num: number;
    no_answer_num: number;
};
export declare type AgentGroupCallDay = {
    timestamp: number;
    agent_group: string;
    call_in_num: number;
    call_out_num: number;
    answer_num: number;
    no_answer_num: number;
    self_service_num: number;
    inflow_num: number;
    overflow_num: number;
    invitation_num: number;
    to_agent_group_num: number;
    talk_less_15_num: number;
    talk_less_20_num: number;
    agent_num: number;
    total_call_time: number;
    total_talk_time: number;
    no_answer_wait_time: number;
    answer_wait_time: number;
    satisfied_num: number;
    dissatisfied_num: number;
    agent_hangup_num: number;
    custom_hangup_num: number;
    max_wait_time: number;
    max_abandon_time: number;
};
export declare type AgentCallDay = {
    timestamp: number;
    readonly agent_id: string;
    call_in_num: number;
    call_out_num: number;
    answer_num: number;
    no_answer_num: number;
    invitation_num: number;
    to_agent_group_num: number;
    talk_less_15_num: number;
    talk_less_20_num: number;
    total_call_time: number;
    total_talk_time: number;
    no_answer_wait_time: number;
    answer_wait_time: number;
    satisfied_num: number;
    dissatisfied_num: number;
    agent_hangup_num: number;
    custom_hangup_num: number;
    ringing_time: number;
    ringing_num: number;
    hold_time: number;
    hold_num: number;
    inflow_num: number;
    overflow_num: number;
    transfer_in_num: number;
    transfer_out_num: number;
    out_call_time: number;
    out_after_call_num: number;
    out_after_call_time: number;
    out_answer_num: number;
    out_talk_call_time: number;
    out_no_answer_num: number;
};
export declare type AgentStatusDay = {
    timestamp: number;
    readonly agent_id: string;
    readonly agent_group: string;
    ready_time: number;
    not_ready_time: number;
    busy_time: number;
    ringing_time: number;
    status: string;
    status_time: number;
    first_login_time: number;
    ready_num: number;
    not_ready_num: number;
    busy_num: number;
    rest_time: number;
    rest_num: number;
    dinner_time: number;
    dinner_num: number;
    training_time: number;
    training_num: number;
    after_call_time: number;
    after_call_num: number;
    login_time: number;
    login_num: number;
    other_time: number;
    other_num: number;
    meeting_time: number;
    meeting_num: number;
};
export declare type AgentGroupServiceLevel = {
    timestamp: number;
    agent_group: string;
    answer_less_60_num: number;
    answer_less_45_num: number;
    answer_less_30_num: number;
    answer_less_20_num: number;
    answer_less_10_num: number;
    abandon_less_60_num: number;
    abandon_less_45_num: number;
    abandon_less_30_num: number;
    abandon_less_20_num: number;
    abandon_less_10_num: number;
};
export declare type AgentextendField = {
    timestamp: number;
    agent_id: string;
    sos_answer_num: number;
    sos_talk_time: number;
    talk_num: number;
    talk_time: number;
    after_call_additional_recording_time: number;
    after_call_additional_recording_num: number;
};
export declare const isAgentGroupCall: (o: any) => o is ReportDStatisticalAgentGroup;
export declare const isCustomerInboundAgentGroup: (o: any) => o is ReportDStatisticalAgentGroup;
export declare const isAgentStatus: (o: any) => o is ReportAgentStatus;
export declare const isCustomerIncomingCall: (o: any) => o is ReportCustomerIncomingCall;
export declare const isCustomerInbound: (o: any) => o is ReportCustomerInbound;
export declare const isAgentOutboundCustomer: (o: any) => o is ReportStatisticalAgentOutboundCustomer;
export declare const isCustomerCallDetail: (o: any) => o is CustomerCallDetail;
export declare const isKeyStroke: (o: any) => boolean;