Responsibilities

These four roles are available under this job posting. You may apply for up to two (2) using the Apply button at the bottom of the page.

IT Specialist Generalist

As an Information Technology (IT) Specialist, you'll collect and analyze data to develop policy and provide oversight and governance to the people working on the future of U.S. healthcare. You'll foster dialog and decision making by clearly and concisely presenting the information and recommendations that allow HHS to develop, deliver, and support information technology services.

IT Customer Support Specialist

As an IT Customer Support Specialist, you'll work with other specialists in an ever-changing environment to plan and deliver IT support services to the workforce innovating the future of health care. Your work may include assisting users with technical installation, configuration and troubleshooting, evaluating new and existing technical IT products and business requirements, planning new projects, managing physical assets, training users, and collecting and analyzing data for process improvement.

IT Data Management Specialist

As an IT Data Management Specialist, you'll develop systems for acquiring, storing, and retrieving data at HHS. You'll improve data quality, identify patterns, and visualize results so that data-driven insights will become organizational standards that drive action. You'll also work with others to anticipate, analyze, and define data requirements and ethics, and then create policies and best practices based on those requirements. You may also evaluate and govern the use of new data technologies.

IT Policy and Planning Specialist

As an IT Policy and Planning Specialist, you'll develop the policies, procedures, and requirements for IT activities that inform how HHS delivers modern health care. You'll work with others to review and guide policy needs, and define agreements with internal and external customers. You may also manage vendor relationships, including analyzing prior purchases for consolidation or alternative procurement approaches, negotiating discounts, preparing acquisitions, and managing contracts.

Qualifications

Subject matter experts will evaluate the first two pages of your resume based on these competencies. You must have at least a year demonstrating accomplishment of the duties and competencies described below.

  • Analytical Ability (required for all roles): Approaches problems quantitatively and displays critical thinking and problem-solving abilities. Breaks down complex problems into component parts. Defines and tracks key metrics to make data-driven decisions.
  • Managing Without Authority (required for all roles): Builds influence in organizations without relying on formal titles or roles, and uses that influence to achieve project success. Gains commitments from leaders and team members without formal reporting structures in place. Shares credit, understands and empathizes with others, and recognizes how different people value different incentives.
  • Stakeholder Engagement (required for all roles): Cultivates relationships with key internal and external stakeholders. Has superior communication skills that enable successful understanding and cooperation across all levels of an organization, including executive leadership.
  • Technical Communication (required for all roles): Explains technical concepts to both technical and non-technical audiences. Able to frame technical choices to decision makers and justify organizational IT needs against business priorities. Ability to understand others, empathize, and clearly articulate technical tradeoffs to non-technical individuals.
  • IT Practices (required for all roles): Understands and applies IT methods and best practices, including troubleshooting technical issues, root cause analysis, mitigating risk, defining and communicating IT standards, and understanding and executing on business and technical requirements. Must have experience with modern IT practices within the last 5 years.
  • Customer Support (required only if you choose the IT Customer Support Specialist role): Works with internal and external users to address technical issues with hardware and software, including installing new software, maintaining existing systems, and managing physical assets.
  • Data Analysis (required only if you choose the IT Data Analyst Specialist role): Understands methods for ethically acquiring, storing, and retrieving data. Anticipates changes to data requirements. Evaluates and governs the use of new data technologies and architectures.
  • Policy and Planning (required only if you choose the IT Policy and Planning Specialist role): Understands existing policies and procedures in the organization. Revises policies based on new laws, policy norms, and business needs. Clearly communicates policy guidance and changes to terms, conditions, and agreements.

This job is open to

Where you'll work

Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans.

Learn more about careers at the Office of the Secretary of Health and Human Services

How you will be evaluated

The evaluation process for this job is different from a typical job announcement.

The technical qualifications for this position will be evaluated by subject matter experts. Apply only if you meet the qualifications. If you are not selected for this position you may be considered for similar positions at HHS within 90 days.

1. Resume review

Subject matter experts will review the first two pages of your resume to determine your technical qualifications for your chosen role(s) based on the required competencies.

2. Qualifying phone interviews

If the subject matter experts determine that your resume reflects the required competencies, you will have at least one phone interview to further assess whether your experience meets the required competencies for your chosen role(s). You may meet with more than one subject matter expert for a determination to be made.

3. Ranking and preference


Preference will be applied to applicants who move forward after the qualifying phone interviews.

Required Documents

Only the first 3 pages of your submitted resume will be reviewed

Upload your resume as a PDF to ensure consistent formatting.

  • All applicants must submit a resume.

    Feel free to use your preferred resume, but ensure that the qualifications for this job are reflected in the first two pages.

  • All current or former federal employees:

    • SF-50: Notification of Personnel Action

    Former federal employees under CTAP/ICTAP consideration:

    • SF-50: Notification of Personnel Action
    • A copy of the separation letter or RIF notice
    • A copy of a current (or last) performance rating of record
    • DD-214: Certificate of Release or Discharge from Active Duty
    • VA Letter
    • SF-15: Application for 10-point Veterans' Preference (Optional)
    • A statement of intent to discharge from your agency (if you are a veteran who has not yet been discharged)
    • Certified verification of a disability from a licensed medical professional; a licensed vocational District of Columbia agency or U.S. territory that issues or provides disability benefits.
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Announcement number

HHS-OHR-19-10082863-DE

Control number

475981400

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance:

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/hhs. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.