/** * @Name: Error Constants * @Creation Date: July 31, 2017 * @Author: sbaireddy * @Version: 1.0 : */ import { IKeyValue } from './modal/key.value' export const ERROR_LIST: IKeyValue[] = [ // [start] - common error codes // **************************************/ { key: '_ERR_GENERIC', value: 'Oops! Something went wrong. Copy the order number, clear out of the order and then complete order lookup to resume order. ErrorCode 101' }, { key: '_ERR_COMMAND_EXCEPTION', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. ErrorCode 102' }, { key: 'ACCOUNT_LOCKEDOUT_MESSAGE', value: 'Your account has been locked, contact your system administrator' }, { key: 'EXPIRED_PASSWORD_MESSAGE', value: 'Your password has expired. Please contact your system administrator.' }, { key: 'DISCOURAGE_SHIPTO_PORTIN_MESSAGE', value: 'Port-Ins should be only be completed in DASH for BYOS. Please inform the customer how long they will be out of service if they continue with the Port-In via DASH and proceed accordingly. Alert 524'}, { key: '_ERR_PERSON_ACCOUNT_DISABLED', value: 'The User Account entered is disabled. Please contact your Site Administrator or Supervisor regarding your access. ErrorCode 2110' }, { key: '_ERR_INVALID_COOKIE', value: 'This DASH Login may be in use in another internet browser window. Please log out of DASH and close all browser windows. Then log back in to DASH to proceed. ErrorCode 103' }, { key: '_ERR_AUTHENTICATION_ERROR', value: 'The Login ID and/or Password you have entered are incorrect. Please verify your login credentials and try again. Alert 104' }, { key: '_ERR_ACCOUNT_LOOKUP_FAILED', value: 'The account information entered is not found. Please verify mobile/account number and other pertinent information and try again. ErrorCode 105' }, { key: '_ERR_ORDER_ADDRESS_UPDATE_FAILED', value: "There was an issue with the customer's address. Please verify address with customer and try again. ErrorCode 106" }, // { key: '_ERR_ORDER_PORTIN_ELIGIBILITY_CHECK_FAILED', value: 'Port-Ins should not be completed in DASH except for BYOS. Please verify with the customer they want to complete the Port-In process at this time and proceed accordingly. Alert 108' }, { key: '_ERR_ORDER_PORTIN_ELIGIBILITY_CHECK_FAILED', value: 'There was an issue processing the Port-In Eligibility. Please verify the information entered and try again. If issue persists, please refer to next steps. ErrorCode 108' }, { key: '_ERR_ORDER_CREATE_PORTIN_FAILED', value: 'Port-Ins should not be completed in DASH except for BYOS. Please verify with the customer they want to complete the Port-In process at this time and proceed accordingly. Alert 109.' }, { key: '_ERR_ORDER_DELETE_PORTIN_FAILED', value: 'Port-Ins should not be completed in DASH except for BYOS. Please verify with the customer they want to complete the Port-In process at this time and proceed accordingly. Alert 110' }, { key: '_ERR_ORDER_CREDIT_CHECK_ALREADY_DONE', value: 'A Credit Check has already been completed for this Customer. Please go to Customer Lookup or Order Lookup to resume order. Alert 111 ' }, { key: '_ERR_ORDER_ADD_ORDER_NOTES_FAILED', value: 'There was an error saving the Order Notes. Please re-enter the information and try again. ErrorCode 112' }, { key: '_ERR_PAY_CARD_NUMBER_INVALID', value: 'There was an issue with the Credit/Debit Card provided. Please verify payment details with the customer, ensure there are sufficient funds and try again. If issue persists, try using a different credit card. ErrorCode 224'}, { key: '_ERR_NAMING_EXCEPTION', value: 'The request did not go through properly. Please try to continue with the order again. If the issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 225'}, { key: '_ERR_PERSON_HAS_NO_ROLES_IN_STORE', value: 'You are not authorized to perform this action. Please see your Supervisor to proceed. ErrorCode 226'}, { key: '_DBG_API_DO_PAYMENT_BAD_XDATE', value: 'There was an error with the Credit/Debit Card expiration date entered. Please verify payment details with the customer and try again. If issue persists, try using a different card. Alert 227'}, { key: '_ERR_PAYMENT_VALIDATE_PI', value: 'There was an error in processing the Credit/Debit Card. Please verify card details with the customer and try again. If issue persists, try using a different Credit/Debit Card. ErrorCode 228'}, { key: '_ERR_RULES_SYSTEM', value: 'The Promotion Code entered was unable to be verified. Please verify the Promotion Code is valid and not expired, and try again. Alert 229'}, { key: 'ERR_PROMOTION_NOT_AVAILABLE_AT_THIS_TIME', value: 'The Promotion Code you have entered is not available at this time. Please verify the Promotion Code is valid and not expired, and try again. Alert 230'}, { key: '_API_CANT_RESOLVE_FFMCENTER', value: 'There was an error adding this item to the Cart. Please log out of DASH and log back in to start a new order. ErrorCode 231'}, { key: '_ERR_USER_AUTHORITY', value: 'You are not authorized to perform this action. Please see your Supervisor to proceed. ErrorCode 232'}, { key: '_ERR_CREATE_PAYMENT_METHOD', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode 233'}, { key: '_API_BAD_INV', value: 'The item selected is out of stock. Please select another item that is in stock or backordered and continue order. Alert 234'}, { key: '_ERR_FRAUD_REVIEW', value: 'There was an error while trying to Submit the order. Please contact the Order Verifications team for further assistance. ErrorCode 12046'}, { key: '_ERR_APPLICATION_ERROR', value: 'The request did not go through properly. Please try to continue with the order again. If the issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 236'}, { key: 'CWXBB1012E', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. If issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 1012'}, { key: '_ERR_BAD_ORD_DATA', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. If issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 238'}, { key: '_ERR_RESOURCE_NOT_FOUND', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. ErrorCode 114' }, { key: '_ERR_INVALID_PIN_OR_SSN', value: 'There was an issue with the SSN or PIN entered. Please verify with the customer or send customer One Time PIN to proceed. ErrorCode 115' }, { key: '_ERR_PLAN_MAX_LINE_LIMIT_EXCEEDED', value: 'No additional Lines can be added to this Plan. Please remove Lines or update the Plan to one that will accept the number of lines the customer is requesting to continue. ErrorCode 116' }, { key: '_ERR_PACKAE_LIMIT_EXCEEDED', value: 'The order size has exceeded its maximum amount of Voice/MI Lines or Accessories. Please modify the order to continue. ErrorCode 117' }, { key: '_ERR_INSUFFICIENT_CREDIT_AVAILABLE', value: 'Customer has insufficient credit available (EC available) to put this device on EIP. Have the customer choose either a less expensive device, put more money down with Pay Extra or proceed with a full price device to complete order. ErrorCode 118.' }, { key: '_ERR_ORDER_CALCULATE_FAILED', value: 'Customer has insufficient credit available (EC) to put this device on EIP. Have the customer choose either a less expensive device, put more money down with Pay Extra or proceed with a full price Device to complete order. ErrorCode 118' }, { key: '_ERR_ORDER_ITEM_DELETE_FAILED', value: 'There was an issue deleting item from Cart. Please try deleting from Minicart. If issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 119' }, { key: '_ERR_ORDER_PACKAGE_DELETE_FAILED', value: 'There was an issue deleting item from Cart. Please try deleting from Minicart. If issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 120' }, { key: '_ERR_NO_ORDER_ITEMS_TO_DELETE', value: 'There was an issue deleting item from Cart. Please try deleting from Minicart. If issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 121' }, { key: '_ERR_PROCESSING_PAY_EXTRA', value: 'There was an error applying the Pay Extra amount. If issue persists, copy order number, clear out of order, then complete Order Lookup and Resume order. ErrorCode 122' }, { key: '_ERR_ORDER_NO_PORTIN_ENTRY_EXISTS', value: 'Port-Ins should not be completed in DASH except for BYOS. Please verify with the customer they want to complete the Port-In process at this time and proceed accordingly. Alert 123' }, { key: '_ERR_ORDER_CREDIT_CHECK_NOT_DONE', value: 'A Credit Check has not been completed. Please complete Customer Profile to continue. Alert 124' }, { key: '_ERR_BAD_MISSING_CMD_PARAMETER', value: 'There was an issue with the Credit/Debit Card information. Please verify the expiration date and CVV are correct and try again. ErrorCode 125' }, { key: 'ERR_PROMOTION_CODE_DUPLICATED', value: 'The Promotion Code entered has already been used on this order. Please enter a different code. Alert 126' }, { key: 'ERR_PROMOTION_CODE_INVALID', value: 'The Promotion Code entered is not valid. Please verify the Promotion Code is correct and try again. Alert 127' }, { key: '_ERR_MISSING_CMD_PARAMETER', value: 'There was an issue with the Credit/Debit Card information. Please verify the name and CVV on the Credit/Debit Card are correct and try again. ErrorCode 128' }, { key: '_ERR_ORDER_CREDIT_CHECK_FAILED', value: "The Credit Check did not go through properly. Please click the Clear link and then re-enter the Customer's information to submit the Credit Check again. ErrorCode 129" } , { key: 'NOT_AUTHORIZED_FOR_QUERY', value: 'The request did not go through properly. Please try to continue with the order again. If the issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 130' }, { key: '_ERR_EMPTY_CART', value: 'The Shopping Cart is empty. Please build a Cart to continue with Order. Alert 131'}, { key: '_ERR_CART_IN_PROGRESS', value: 'A Cart is currently in progress. Please either continue with current Cart or clear Cart to continue. Alert 132'}, { key: '_ERR_SWITCH_CHANNEL', value: 'This order number was created in a different Channel. Please switch to the correct Channel to continue with this order. Alert 133'} , { key: '_ERR_NOT_DASH_ORDER', value: 'This is an existing TOM Order. DASH will allow only return/exchange/credit/cancel.'} , { key: '_ERR_PACKAGE_LIMIT_EXCEEDED', value: 'The Voice/MI Lines in the Package have exceeded the maximum allowed. Please remove Lines to continue. ErrorCode 134'}, { key: '_ERR_CREATE_EXCEPTION', value: 'The request did not go through properly. Please try to continue with the order again. If the issue persists, copy order number, clear out of the order, then complete Order Lookup and Resume order. ErrorCode 135' }, { key: '_REVIEW_TERMS_CONDITIONS', value: 'Please review the Terms and Conditions with the customer and accept before submitting the order. Alert 136' }, { key: '_MISSING_PAYMENT_DETAILS', value: 'There was an issue with the payment. Please complete billing and Credit/Debit Card information before submitting order. ErrorCode 137' }, { key: '_ERR_MIXED_TAX_TREATMENT', value: 'Customer accounts cannot include both Tax Inclusive (TI) and Tax Exclusive (TE) plans. Please correct tax compatibility to continue. ErrorCode 138' }, { key: '_ERR_DELINQUENT_CUSTOMER', value: 'This account is in delinquent status. Please bring account current before attempting to process the order. ErrorCode 139' }, { key: '_ERR_ACCESSORY_COPY', value: 'The Accessories selected cannot be copied in Minicart. Please add Accessories manually. Alert 140' }, { key: '_ERR_ORDER_BLOCKED', value: 'There was an error while trying to Submit the order. If order is blocked, Release it and Resume. If it is not blocked, copy order number, clear out of the order, then complete Order Lookup and Resume order. If issue persists, start a new order. ErrorCode 141' }, { key: '_MISSING_REVIEW_EMAIL', value: 'There was an issue completing the Manual Review process. Please enter an email address to complete. Alert 142' }, { key: '_ERR_ORDER_ITEM_ADD_FAILED', value: 'There was an issue adding the item to the Cart. Please try to add again. If issue persists, copy Order Number, click Clear, complete Order Lookup and Resume Order. Alert 143' }, { key: '_ERR_NOT_HEXADECIMAL', value: 'Please enter only numbers (0-9) or letters (A-Z). No special characters or spaces are allowed. Alert 144' }, { key: '_ERR_NPA_SERVICE_NOT_FOUND', value: 'Check Coverage Map to ensure T-Mobile service is found in the area of the zip code entered. If the Coverage Map indicates Partner Coverage, T-Mobile cannot sell in those areas. Please advise customer if service is not found in their area. ErrorCode 146'} , { key: '_ERR_PRIMARY_LINE', value: 'A Voice Line has not been selected for the DIGITS line in the Cart. Please assign the DIGITS line to a Voice Line in the Shopping Cart before proceeding. ErrorCode 147'} , { key: '_E911_ADDRESS_DISCLAIMER', value: 'Please check the box indicating that the Customer accepts and acknowledges that the 911 Address Disclaimer was read to them. Alert 148'}, { key: '_ERR_NOT_ELIGIBLE_FOR_TRADEIN', value: 'The Device IMEI number entered is not eligible for Trade-In offers. Devices with open EIP or on JOD are not eligible for Trade-In. If neither of these are the issue, please verify IMEI number and try again. ErrorCode 149'} , { key: '_ERR_MAX_LINE_LIMIT_EXCEEDED_ACCOUNT', value: 'No additional Lines can be added to this Account. Please remove Lines or update the Plans to ones that will accept the number of lines the customer is requesting or remove lines to continue. ErrorCode 150' }, { key: '_ERR_EQUIPMENT_EMAILS_SHOULD_ENTER', value: 'Please enter an email address for the Equipment Installment Plan. Alert 151'}, { key: '_ERR_EQUIPMENT_EMAILS_ARE_NOT_SAME', value: 'The email addresses entered do not match. Please verify and try again. Alert 152' }, { key: '_ERR_CLEAR_SESSION', value: 'The Shopping Cart is empty. Please build a Cart to continue with Order. Alert 153' }, { key: '_ERR_ORDER_NOTES', value: 'The Order Notes cannot be updated until an Order Number has been assigned. Please complete the Customer Profile to proceed. Alert 154' }, { key: '_ERR_SERACH_QUATION_TRADEIN', value: 'The Device IMEI number entered is not eligible for Trade-In offers. Device with open EIP or on JOD are not eligible for Trade-In. If neither of these are the issue, please verify IMEI number and try again. ErrorCode 155'}, { key: '_ERR_INVAID_SIM_LENGTH', value: 'There was an issue with the SIM Number entered. Please verify it is the required 19 digits and try again. Alert 156'}, { key: '_ERR_NON_BYOS_ITEMS_IN_CART', value: 'The items in the Cart are incompatible with Bring-Your-Own-SIM order. Items will be removed. BYOS cannot include other Devices, Plans or Accessories. Please ensure Cart does not include any other items. Alert 157'}, { key: '_ERR_BYOS_ONLY_ORDER', value: 'The Bring-Your-Own-SIM order does not allow additional items to be added to Cart. BYOS cannot include other Devices, Plans or Accessories. Please remove other items to proceed. Alert 158'} , { key: '_ERR_BYOS_ONE_PACKAGE', value: 'Cart suports only one BYOS item at a time.'}, { key: '_ERR_DEALER_CODE_NOT_FOUND', value: 'Invalid dealer code.'}, { key: '_ERR_RESULT_NOT_FOUND', value: 'Result not found'}, { key: '_ERR_EMPTY_RESULT_FOUND', value: 'Result is empty'}, { key: '_ERR_CREDIT_AMOUNT_EXCEEDED_WITH_TOTAL_DUE', value: 'Credit amout is exceeded with order due total'}, { key: '_ERR_NO_ITEM_SELECTED_FOR_RETURN_EXCHANGE', value: 'No items selected for return/exchange.'}, { key: '_ERR_NO_ITEM_SELECTED_FOR_ISSUE_CREDIT', value: 'No items selected for issue credit.'}, { key: '_ERR_INVALID_ADDRESS', value: 'Invalid Address'}, { key: '_ERR_OUT_OF_STOCK', value: 'Out of stock.'}, { key: '_ERR_INVALID_SHIPPING_ADDRESS', value: 'Invalid shipping address.'}, { key: '_ERR_NOT_ELIGIBLE', value: 'Not eligible'}, { key: '_ERR_NO_ACTIVE_PACKAGE_TO_COPY', value: 'No active package/line to copy.'}, { key :'CREDIT_10065',value:"SIM or MSISDN not found in system"}, { key: '_ERR_INVALID_PROMO_CODE', value: 'Invalid promo code.'}, { key: '_ERR_NOTHING_TO_UPDATE', value: 'Nothing to update'}, { key: '_ERR_INVAID_CART', value: 'Please verify there are the minimum number of required Voice/MI Lines, Devices, and/or Accessories in the Minicart based on the Plan you selected.'}, { key: '_ERR_INCOMPATIBLE_ITEM_IN_PACKAGE', value: 'There was an issue with one or more of the items in the Cart. Please check the compatibility of all Plans, Devices and Accessories to ensure compatibility. Alert 120038' }, { key: '_ERR_SUBSCRIBERS_EMPTY', value: 'Not all customer account details may be populating at this time. Please retry customer lookup to complete an add-a-line order or view all of these account details. ErrorCode 241'}, { key: '_ERR_ADDRESS_VALIDATION_FAILED', value: 'There was an issue with the address entered. Please verify address and try again. ErrorCode 12029'}, { key: '_ERR_EMAIL_NO_FOUND', value: 'The customer\'s email address is missing. Please complete the email address field to continue. Alert 611'}, { key: '_ERR_BYOS_SIM_DUPLICATE', value: 'SIM Number is associated with another line, Please choose different SIM Number.'}, { key: '_ERR_TAX_ESTIMATE_FAILED', value: 'There was an issue processing the Purchase Estimate. Please start a new Purchase Estimate to continue. ErrorCode 612'}, { key: '_ERR_CREATE_SAMSON_MEMO', value: 'There was an issue processing create memo in billing syste.'}, { key: '_ERR_ISSUE_CREDIT_FAILED', value: 'There is some issue to issue credit note. Errorcode 12033'}, { key: '_ERR_ISSUE_CREDIT_FAILED_AGENT_LIMIT', value: 'The total amount exceeds your authorized credit limit. For further assistance, please contact your supervisor.'}, { key: '_ERR_ISSUE_CREDIT_FAILED_REASON_AGENT_INELIGIBLE', value: 'Agent is not eligibile to issue credit note. Errorcode 12035'}, { key: '_ERR_CREATE_TENTATIVE_BAN_FAILURE', value: 'There was an issue in creating tentative ban Please create it again.' }, { key: '_ERR_CREDIT_CARD_AVS_FAILED', value: 'There was an issue with the Credit/Debit Card provided. Please verify payment details with the customer, ensure there are sufficient funds and try again. If issue persists, try using a different credit card. ErrorCode 224' }, { key: '_ERR_CREDIT_CARD_CVV_FAILED', value: 'There was an issue with the Credit/Debit Card provided. Please verify payment details with the customer, ensure there are sufficient funds and try again. If issue persists, try using a different credit card. ErrorCode 224' }, { key: '_ERR_BYOS_PLAN_UPDATE', value: 'Customer is on multiline rateplan, DASH won\'t allow rateplan change with BYOS orders.'}, { key: 'AVS_OR_CVV_FAILED', value: 'There was an issue with the Credit/Debit Card provided. Please verify payment details with the customer, ensure there are sufficient funds and try again. If issue persists, try using a different credit card. ErrorCode 224' }, { key: '_ERR_FUTURE_DATED_TAX_TREATMENT', value: 'The customer\'s account has a future dated change. Before proceeding with an order, the future dated change must either be removed or backdated.' }, { key: '_ERR_PRICE_UPDATE_FAILED', value: 'There was an issue with Update Price. You do not have sufficient privileges to update the price. Please see your Manager to continue. ErrorCode 613' }, { key: '_ERR_NON_PERMISSIONED_AGENT', value: 'Additional permissions are required to Resume this order. Please contact the T-Mobile Home Internet Add-A-Line Team for further assistance. Alert 250'}, { key: '_ERR_SOLE_PROPRIETOR', value: 'This is a Sole Proprietor account, please refer the customer to a Retail store for assistance.' }, { key: '_ERR_PRICE_UPDATE_FAILED', value: 'There was an issue with Update Price. You do not have sufficient privileges to update the price. Please see your Manager to continue. ErrorCode 613' }, { key: '_ERR_CUSTOMER_CREDIT_CHECK_ALREADY_DONE', value: 'A Credit Check has already been completed for this Customer. Please go to Customer Lookup and complete the Add a Line process. Alert 111' }, // { key: '_ERR_CHANNEL_ACCESS_DENIED', value: 'You have successfully logged in DASH but you are not authorized to access any supported channels. Please see your Manager to continue.' }, { key: '_ERR_CHANNEL_ACCESS_DENIED', value: 'The User Account entered is not found. Please contact your Site Administrator or Supervisor regarding your DASH access. ErrorCode 240' }, { key: '_ERR_WCS_LOGIN', value: 'There was an issue logging into DASH. Please try again using your login ID and password. ErrorCode 242'}, { key: '_ERR_OKTA_LOGIN', value: 'There was an issue logging into DASH. Please close all your internet browsers, reopen and try again. ErrorCode 241'}, // **************************************/ // [end] - common error codes // [start] - checkout button error codes // **************************************/ { key: '_DEVICE_MISSING_IN_PACKAGE', value: 'Please ensure all Voice and MI Packages in Minicart include a Plan and Device. Alert 159 ' }, { key: '_DEVICE_MISSING_IN_INDIVIDUAL_PLAN', value: 'Please ensure all Voice and MI Packages in Minicart include a Plan and Device. Ensure all Accessory Packages in Minicart include an Accessory. Alert 160' }, { key: '_PLAN_MISSING_IN_INDIVIDUAL_PLAN', value: 'Please ensure all Voice and MI Packages in Minicart include a Plan and Device. Alert 161' }, { key: '_INSUFFICIENT_MIN_LINES', value: 'Please verify there are the minimum number of required lines in the Minicart based on the Shared (pooled) Plan you selected. Alert 162' }, { key: '_LINE_COUNT_NOT_WITHIN_PACKAGE_MAX_LIMIT', value: 'The Voice/MI Lines in the Package have exceeded the maximum allowed. Please remove Lines to continue. ErrorCode 163' }, { key: '_NO_ACCESSORIES_PRESENT', value: 'There are Accessories missing in the Accessory line. Please verify Packages are complete and try again. Alert 166' }, { key: '_ORDER_NOT_WITHIN_MAX_LINES', value: 'The Cart exceeds maximum Voice/MI Line limit. Please remove Voice/MI Lines and try again. ErrorCode 167' }, { key: '_ORDER_HAS_MANUAL_BLOCK', value: 'This order requires Manual Review. Please follow the Manual Review process. Alert 168' }, { key: '_ORDER_HAS_NO_PACKAGES', value: 'The Shopping Cart is currently empty. Please build a Cart to continue with Order. Alert 171' }, { key: '_CREDIT_CHECK_NOT_COMPLETED', value: 'A Credit Check has not been completed. Please complete Customer Profile and submit Credit Check to continue. Alert 172' }, { key: '_NOT_WITHIN_MINIMUM_EIP_ACCESSORY_PURCHASE_AMT_LIMIT', value: 'The financing minimum for Accessories has not been met. The minimum is $69.00 (after any discounts). Please add additional Accessories to continue with financing. Alert 173' }, { key: '_EXCHANGE_ITEM_MISSING_IN_PACKAGE', value: 'There are missing item(s) in Package. Please ensure all Voice and MI Packages in Minicart include a Plan and a Device. Alert 174' }, { key: '_DUPICATE_ITEM_MAPPING_MISSING_IN_PACKAGE', value: 'A Voice Line has not been selected for the DIGITS line in the Cart. Please assign the DIGITS line to a Voice Line in the Shopping Cart before proceeding. Alert 175'}, { key: '_CONFLICT_ITEM', value: 'The Financing option selected is not compatible with the selected Features. Please remove Features and try again. Alert 178'}, { key: '_CONFLICT_ITEM_DEVICE', value: 'The Premium Device Protection Plus Feature does not match the current Device selected. Please update to the appropriate Protection Plan. Alert 177'}, { key: '_CONFLICT_ITEM_ACC', value: 'The Accessory in the Cart does not match the current Device selected. Please remove Accessory, expand Filter Menu to add specific Device(s) and add Accessory to Cart. Alert 177'}, { key: '_MISSING_ADDRESS_FIELDS', value: 'Please ensure all address fields are complete prior to submitting the order. Alert 179' }, { key: '_MISSING_CARD_DETAILS', value: 'Please ensure Credit Card details are complete prior to submitting the order. Alert 180' }, { key: '_MISSING_OTP_VERIFICATION', value: 'The One Time PIN (OTP) Verification process is not complete. Please verify OTP prior to submitting the order. Alert 181'}, { key: '_ERR_CVV_INVALID', value: 'Please enter complete CVV .' }, { key: '_ERR_ADJUST_REASON_EMPTY', value: 'A Price Adjust reason must be selected prior to updating. Please select a reason to continue. Alert 182' }, { key: '_ERR_ADJUST_PRICE_EMPTY', value: 'The Adjust Price amount must be entered prior to updating. Please enter amount to continue. Alert 183' }, { key: '_ERR_ADJUST_PRICE_INVALID', value: 'There was an issue with the Price Adjustment. Override limit has been reached and no additional Price Adjustments can be made to this order. Please cancel out of Price Adjust to continue. Alert 184' }, { key: '_ERR_ADJUST_PRICE_MIN_MAX', value: 'Failed to update price. Incorrect adjust price' }, { key: '_ERR_INVALID_BILLING', value: 'There was an issue with this order. Please ensure all billing information is correct and complete before submitting the order. ErrorCode 185' }, { key: '_ERR_INVALID_SHIPPING_ADDRESS', value: 'Invalid/Missing Shipping Information' }, { key: '_ERR_INVALID_E911_ADDRESS', value: 'Invalid/Missing E911 Information' }, { key: '_ERR_INVALID_PPU_ADDRESS', value: 'Invalid/Missing PPU Information' }, { key: '_ERR_INVALID_PORTING', value: 'Invalid/Missing Phone Number Section' }, { key: 'DISCOURAGE_PUERTO_RICO_CUSTOMERS', value: 'At this time, our Puerto Rico customers cannot place orders over the phone. Please refer them to a retail store in Puerto Rico for assistance with their order. Alert 525' }, { key: '_ERR_ERROR_ECALIMIT', value: "The down payment and monthly installment amounts have been adjusted due to one of the following: Customer's Equipment Credit Limit has been exceeded OR there was a Price Adjustment. Please quote the updated price to the customer and proceed with the order accordingly. Alert 239" }, // **************************************/ // [end] - checkout button error codes //[{"errorCode":"1002","errorMessage":"Invalid dealer code."}] // [start] - checkout/account service error codes // **************************************/ { key: '_ERR_ACCOUNT_PASSWORD', value: 'There was an error with the PIN/Passcode entered. Please verify PIN/Passcode, make sure it is 6-15 digits and try again. ErrorCode 186'}, { key: '_ERR_ACCOUNT_PASSWORD_NOT_MEET', value: 'The PIN/Passcode is not strong enough. Please try again. ErrorCode 187'}, { key: '_ERR_ACCOUNT_PASSWORD_NOT_MATCH', value: 'There was an error with the PINs/Passcodes entered. Please verify PINs/Passcodes match and try again. Alert 188'}, { key: '_ERR_VERIFY_TOKEN_ERROR', value: 'There was an error with the Verification Token entered. Re-verify customer and generate the One Time PIN to try again. ErrorCode 189'}, { key: '_ERR_TOKEN_NOT_VERIFIED', value: 'There was an error with the Verification Token entered. Re-verify customer and generate the One Time PIN to try again. ErrorCode 190'}, { key: '_ERR_INCORRECT_PASSCODE', value: 'There was an error with the PIN/Passcode entered. Please verify PIN/Passcode, make sure it is 6-15 digits and try again. ErrorCode 191'}, { key: '_ERR_VERIFY_TOKEN_INVALID', value: 'There was an error with the Verification Token entered. Re-verify customer and generate the One Time PIN to try again. ErrorCode 192'}, { key: '_ERR_INVALID_SSN', value: 'The SSN entered is incorrect. Please verify and try again. ErrorCode 193'}, { key: '_ERR_INVALID_PIN', value: 'There was an error with the PIN/Passcode entered. Please verify PIN/Passcode, make sure it is 6-15 digits and try again. ErrorCode 194'}, { key: '_ERR_INVALID_PWD', value: 'There was an error with the PIN/Passcode entered. Please verify PIN/Passcode, make sure it is 6-15 digits and try again. ErrorCode 195'}, { key: '_ERR_INVAID_PIN_SSN', value: 'The PIN/SSN is incorrect. Please verify and try again.'} , { key: '_ERR_NO_PIN_SETUP', value: 'There is no PIN/Passcode set up for this account. Please work with customer to set up PIN/Passcode for account. Alert 196'}, { key: 'PAYMENT_VALIDATION_ERROR_CODE_2002', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode 198' }, { key: 'PAYMENT_VALIDATION_ERROR_CODE_2003', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode 199' }, { key: 'ACTIVATION_ERROR_CODE_2004', value: 'There was an error submitting order to the activation service. Check if line was activated. If line was activated, try to continue with order. If line was not activated, clear Cart and start a new order. ErrorCode 200' }, { key: 'PAYMENT_SALES_ERROR_CODE_2005', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode 201' }, { key: 'SIMVALIDATION_ERROR_CODE_2006', value: 'The SIM number entered is invalid. Please verify SIM number and try again or try a different SIM number. ErrorCode 202' }, { key: 'SIMVALIDATION_ERROR_CODE_2007', value: 'The SIM number entered is invalid. Please verify SIM number and try again or try a different SIM number. ErrorCode 203' }, { key: 'NPANXXLOOKUP_ERROR_CODE_2008', value: 'There was an error with the area code selection. Try clicking Search Area Code again. If issue persists, select default area code or enter a different zip code and try again. ErrorCode 204' }, { key: 'VALIDATEDEALER_ERROR_CODE_2009', value: 'There was an issue validating the Dealer Code. Please verify Dealer Code and try again. Alert 205' }, { key: 'VALIDATEADDRESS_ERROR_CODE_2010', value: 'The address entered was unable to be verified. Please verify the address with the customer and/or ensure T-Mobile service is available at that address and try again. ErrorCode 206' }, { key: 'INPUT_ERROR_CODE_2011', value: 'There is missing information. Please ensure all required fields are completed correctly and try again. Alert 207' }, { key: 'CUSTOMER_PROFILE_ERROR_CODE_1001', value: 'There was an issue looking up the customer account. Please verify the mobile/account number and try again. ErrorCode 208' }, { key: 'CUSTOMER_PROFILE_ERROR_CODE_1002', value: 'There was an issue looking up the customer account. Please verify the mobile/account number and try again. ErrorCode 209' }, { key: 'CUSTOMER_PROFILE_ERROR_CODE_1003', value: 'There was an issue looking up the customer account. Please verify the mobile/account number and try again. ErrorCode 210' }, { key: 'GENERATEOTP_ERROR_CODE_1004', value: 'There was an issue generating the One Time PIN. Please try generating OTP again and start a new order. ErrorCode 211' }, { key: 'GENERATEOTP_ERROR_CODE_1005', value: 'There was an issue generating the One Time PIN. Please try generating OTP again and start a new order. ErrorCode 212' }, { key: 'VALIDATEOTP_ERROR_CODE_1006', value: 'There was an issue validating the One Time PIN. Please verify and try again. If issue persists, please verify customer and generate One Time PIN again to continue with verification. ErrorCode 213' }, { key: 'VALIDATEOTP_ERROR_MESSAGE_1006', value: 'There was an issue validating the One Time PIN. Please verify and try again. If issue persists, please verify customer and generate One Time PIN again to continue with verification. ErrorCode 214' }, { key: 'VALIDATEOTP_ERROR_CODE_1007', value: 'There was an issue validating the One Time PIN. Please verify and try again. If issue persists, please verify customer and generate One Time PIN again to continue with verification. ErrorCode 215' }, { key: 'PAYMENT_AVSCODE_MISMATCH_ERROR_CODE_2020', value: "There was an issue with customer credit card billing address. Please verify the customer credit card billing address and try again." }, { key: 'PAYMENT_CVVCODE_MISMATCH_ERROR_CODE_2021', value: "There was an issue with customer credit card security code. Please verify the customer credit card security code and try again." }, // **************************************/ // [end] - checkout/account lookup error codes // [start] - order submit error codes // **************************************/ { key: '_ERR_EIP_ESTIMATE_ERROR', value: 'There was an issue with the EIP service. Please copy order number, clear out of the order, then complete Order Lookup and Resume order. If issue persists, begin new order. ErrorCode 216'}, { key: '_ERR_EIP_CREATE_ERROR', value: 'There was an issue with the EIP service. Please start a new order to continue. Ensure that customer has not signed any EIP prior to starting the new order. ErrorCode 217'}, { key: '_ERR_SAP_HOLD_ERROR', value: 'There was an issue submitting this order. Please copy order number, clear out of the order, complete Order Lookup, Release the order and Resume to proceed. ErrorCode 218'}, { key: '_ERR_STATUS_SAP_REJECT', value: 'There was an issue submitting this order. Please copy order number, clear out of the order, complete Order Lookup, Release the order and Resume to proceed. ErrorCode P5'}, { key: '_ERR_CREATE_TENTATIVE_BAN_FAILURE', value: 'There was an issue attempting to create a new customer account. Please click on Submit again to continue with order and account creation. ErrorCode 220'}, { key: '_ERR_PAYMENT_SERVICE_FAILURE', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode 221'}, { key: 'SOFT_REJECT', value: 'Thank you for ordering with T-Mobile. To complete this order I will need to contact our Order Verification team.Please hold while I contact Order Verifications'}, { key: 'HARD_REJECT', value: 'Unfortunately, the customer information provided could not be verified. In the interest of protecting our customers, this transaction must be completed in person and cannot be completed over the phone or web. This order has been cancelled. Please do not re-attempt.'}, { key: '_ERR_EIP_DISCLOSURECREATE_ERROR', value: 'Unable to create Finance Disclosure Document. Please advise the customer that the order may be delayed in processing. If there are any issues the customer will recieve a call from T-Mobile at the contact number provided within the next 48 hours.'}, { key: '_ERR_PAYMENT_SERVICE', value: 'There was an error while trying to Submit the order. Please click on Submit again to continue with the order. ErrorCode 222' }, { key: '_ERR_PAYMENT_CARD_RETRY', value: 'There was an issue with the Credit/Debit Card provided. Please verify payment details with the customer, ensure there are sufficient funds and try again. If issue persists, try using a different credit card. ErrorCode 223'}, { key: '_ERR_ORDER_SUBMIT_P1', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. ErrorCode P1'}, // Manual Review { key: '_ERR_ORDER_SUBMIT_P2', value: 'There was an error while trying to Submit the order. Please contact the Order Verifications team for further assistance. ErrorCode P2'}, // Order Verification No error code should be displayed to agent. { key: '_ERR_ORDER_SUBMIT_P3', value: 'There was an issue submitting this order. Please copy order number, clear out of the order, complete Order Lookup, Release the order and Resume to proceed. ErrorCode P3'}, // SAP Submit Hold { key: '_ERR_ORDER_SUBMIT_P4', value: 'There was an issue submitting this order. Please copy order number, clear out of the order, complete Order Lookup, Release the order and Resume to proceed. If this does not work after 2 attempts, you will need to refer the customer to a Retail Store. ErrorCode P4'}, // Processing Error { key: '_ERR_ORDER_SUBMIT_P5', value: 'There was an issue submitting this order. Please copy order number, clear out of the order, complete Order Lookup, Release the order and Resume to proceed. ErrorCode P5'}, // SAP Reject { key: '_ERR_ORDER_SUBMIT_P6', value: 'The order has submitted correctly and a Finance Agreement has been sent to the Customer. Please advise the customer to check their email and complete the ESig process.'}, // EIP Pending No error code should display for this message { key: '_ERR_ORDER_SUBMIT_P7', value: "The customer's Finance Agreement has been cancelled. Please start a new order to proceed. ErrorCode P7"}, // EIP Cancelled { key: '_ERR_ORDER_SUBMIT_P8', value: 'There was an error with the payment. Please verify Credit/Debit Card information and/or request a different Credit/Debit Card from the customer to try again. ErrorCode P8'}, // CC Fraud Failed { key: '_ERR_ORDER_SUBMIT_P9', value: 'There was an error while trying to Submit the order. Please try to Submit the order again. ErrorCode P9'}, // TIBCO Unavailable { key: '_ERR_ORDER_SUBMIT_P10', value: 'There was a system error while trying to Submit the order. Please check back in 24 hours to see if the order has been submitted. If it has not been submitted after 24 hours, please start a new order. ErrorCode P10'}, // Submitted(Order Queued) { key: '_ERR_ORDER_SUBMIT_P11', value: 'There was an issue with the Web Payment ID. Please verify and try again. ErrorCode P11'}, // Vesta Token Fail { key: '_ERR_ORDER_SUBMIT_P12', value: 'There was an issue processing the EIP. Please have the customer delete any prior EIPs they received for this order. Re-send the EIP to the customer and have them sign the re-sent EIP. ErrorCode P12 '}, // Fraud Esig Invocation { key: '_ERR_ORDER_SUBMIT_P13', value: 'There was an issue processing your order. Please try again. ErrorCode P13.'}, // Finance Mixed Queued { key: '_ERR_ORDER_SUBMIT_P14', value: 'Credit card validation limit reached. Please advise customer to contact their financial institution to approve transaction.' }, // Validation Limit Reached { key: '_ERR_ORDER_SUBMIT_P15', value: 'There was an issue with the SIM number and/or account provided. Please verify all information and/or the Account and try again. ErrorCode P15' }, // Activation Failed(BYOS) { key: '_ERR_ORDER_SUBMIT_P16', value: 'The settlement has failed. Please try again. ErrorCode 16.' }, // Settlement Failed(BYOS) { key: '_ERR_ORDER_SUBMIT_P17', value: 'Unfortunately, the customer information provided could not be verified. In the interest of protecting our customers, this transaction must be completed in person and cannot be completed over the phone or web. This order has been cancelled. Please do not re-attempt.' }, // Fraud Reject(BYOS) { key: '_ERR_ORDER_SUBMIT_P18', value: 'This is a Fraud Review and the order has been blocked. The block must be resolved before you can continue.' }, // Fraud Review(BYOS) { key: '_ERR_ORDER_SUBMIT_P19', value: 'The Order Verification check did not complete fully. Please try to submit the order again. ErrorCode P19' }, // Fraud Check Failed(BYOS) { key: '_ERR_ORDER_SUBMIT_P20', value: 'The customers Credit Card was unable to be authorized. Please validate credit card information and resubmit. ErrorCode P20' }, // CC Authorization Failure(BYOS) { key: '_ERR_ORDER_SUBMIT_P21', value: 'Unable to create Finance Disclosure Document. Please advise the customer that the order may be delayed in processing. If there are any issues the customer will recieve a call from T-Mobile at the contact number provided within the next 48 hours' }, // EIP Disclosure error { key: '_ERR_ORDER_SUBMIT_X', value: "This order was cancelled because there were too many attempts on the Credit/Debit Card. Please start new order and use a different Credit/Debit Card if there is still an issue with the customer's original card. ErrorCode X"}, // **************************************/ { key: '_SUCCESS_MSG', value: "This line is eligible for Smartphone Equality. Please complete Credit Check form and submit."}, // [end] - order submit error codes ]