HK Logo Frequently Asked Questions

Herbal Kitchens is an initiative to bring back our traditions into life and nourish holistic wellbeing. Grains, millets, pulses, spices and dry fruits and are procured directly from farmers who are like our partners. Our experts help them choose the best quality seeds and their dedication and sheer hard work brings superior quality products to you. It’s a small effort with huge positive impact on farmers life and your health. For final products we use Ancient techniques like Stoneground and cold press for making sure flour, oils, spices etc. are prepared at lowest temperature, so that all micro and macro nutrients are preserved to nourish wellbeing.

On the top right side, you have option to Login/Sign up. Clickon this button and click on Sign Up. Plese provide the information on the from and click Sign up button. You have option to use Referral code if you have any.

Each mobile number can be associated with one Herbal Kitchens Account.

Yes, you can add. On check-out you will get option to select added devivery address.

No, once order is placed, you can not add more products. For this you must place one more order.

Share your love for Herbal Kitchens and get rewarded. Every time you refer someone, you will get rewarded with Wallet Credits which will be stored in your Account Wallet, once the referred person place sucessful order with us. Wallet Credits will be credited within 48 hours after sucessful completion of order of referred person. Refer functionality is only available in Mobile APPS. To use this functionality, please download App on your phone.

You could call 709-709-5500 on all seven days of week from 9 AM to 6 PM, or write to us on care@herbalkitchens.com

Your money is safe with us. The amount will be refunded back to your source of payment. Usually it takes 3 to 6 days for the refund. Please contact customer support for any further assistance regarding this issue.

If order is placed befor 11 AM, order will be devivered within same day.

If order is placed before 11 AM, order will be delivered within same day, else it takes up to 26 hours to get order delivered.

Usually all our orders are dispatched within 24 hours, in case there are some issues with Logistics pipeline, it could be tracked under My Orders.

Depeding upon the product selection, where there are lot of custom items which takes time to get ready, the order may be deliverd next day.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Since we prepare custom orders for customers, until your order in not In-Progress, you could cancel your Order. After that Protal does not allow to cancel the order. Still if you want to Cancel Order, please talk to service-executive at 709-709-5500.

You could place order for any amount, but there will be shipping charges of ₹40 for order less than ₹700. Above ₹700 order value, shpping is Free of cost.

No thers is not expiry for Wallet Credits rewarded to you, how-ever there is a maximum limit of credits which could be used in every order.

Our customer service team will never ask you to share details other than your phone number, email ID and name registered with Herbal Kitchens. If you get any email, call, or message from anyone claiming to be from Herbal Kitchens requesting for sensitive information such as PIN number, bank account details, credit card number etc., please do not share it.