[ { "kind": "item", "slug": "workbench_work_item", "name": "Workbench Work Item", "description": "Workbench work item: bug, task, feature, technical debt, incident followup, doc, or test plan", "icon": "clipboard-list", "color": "#3B82F6", "ownership": "system", "is_active": true, "design_schema": { "scope": "account", "fields": { "title": { "label": "Title", "data_type": "text", "required": true, "system": true }, "description": { "label": "Description", "data_type": "textarea", "required": false, "system": true }, "status": { "label": "Status", "data_type": "select", "required": true, "system": true, "options": [ { "label": "Triage", "value": "triage" }, { "label": "Backlog", "value": "backlog" }, { "label": "Assigned", "value": "assigned" }, { "label": "In Progress", "value": "in_progress" }, { "label": "In Review", "value": "in_review" }, { "label": "Resolved", "value": "resolved" }, { "label": "Closed", "value": "closed" }, { "label": "Parking", "value": "parking" } ] }, "work_type": { "label": "Work Type", "data_type": "select", "required": true, "options": [ { "label": "Bug", "value": "bug" }, { "label": "Task", "value": "task" }, { "label": "Feature", "value": "feature" }, { "label": "Technical Debt", "value": "technical_debt" }, { "label": "Incident Followup", "value": "incident_followup" }, { "label": "Doc", "value": "doc" }, { "label": "Test Plan", "value": "test_plan" }, { "label": "Idea", "value": "idea" } ] }, "priority": { "label": "Priority", "data_type": "select", "options": [ { "label": "P0", "value": "p0" }, { "label": "P1", "value": "p1" }, { "label": "P2", "value": "p2" }, { "label": "P3", "value": "p3" } ] }, "severity": { "label": "Severity", "data_type": "select", "options": [ { "label": "SEV1", "value": "sev1" }, { "label": "SEV2", "value": "sev2" }, { "label": "SEV3", "value": "sev3" }, { "label": "SEV4", "value": "sev4" } ] }, "team": { "label": "Team", "data_type": "select", "options": [ { "label": "Unassigned", "value": "unassigned" }, { "label": "Product", "value": "product" }, { "label": "Engineering", "value": "engineering" }, { "label": "Implementation", "value": "implementation" }, { "label": "DevOps", "value": "devops" }, { "label": "QA", "value": "qa" }, { "label": "Delivery", "value": "delivery" }, { "label": "Docs", "value": "docs" }, { "label": "Support", "value": "support" }, { "label": "Sales", "value": "sales" }, { "label": "Management", "value": "management" }, { "label": "Proserve", "value": "proserve" }, { "label": "All", "value": "*" } ] }, "assignee_id": { "label": "Assignee ID", "data_type": "text" }, "claimed_at": { "label": "Claimed At", "data_type": "text" }, "production_approval_status": { "label": "Production Approval Status", "data_type": "select", "options": [ { "label": "Pending", "value": "pending" }, { "label": "Requested", "value": "requested" }, { "label": "Approved", "value": "approved" }, { "label": "Rejected", "value": "rejected" } ] }, "approver_id": { "label": "Approver ID", "data_type": "text" }, "approved_at": { "label": "Approved At", "data_type": "text" }, "agent_id": { "label": "Assigned Agent ID", "data_type": "text" }, "epic_id": { "label": "Epic ID", "data_type": "text" }, "sprint_id": { "label": "Sprint ID", "data_type": "text" }, "order": { "label": "Order", "data_type": "number" }, "story_points": { "label": "Story Points", "data_type": "number" }, "is_blocked": { "label": "Blocked", "data_type": "boolean" }, "blocked_reason": { "label": "Blocked Reason", "data_type": "textarea" }, "cortex_ticket_id": { "label": "Cortex Ticket ID", "data_type": "text" }, "cased_analysis_id": { "label": "Case Analysis ID", "data_type": "text" }, "kb_article_id": { "label": "KB Article ID", "data_type": "text" }, "cil_project_id": { "label": "CIL Project ID", "data_type": "text" }, "cil_snapshot": { "label": "CIL Snapshot", "data_type": "json" }, "support_summary": { "label": "Support Summary", "data_type": "textarea" }, "ai_confidence": { "label": "AI Confidence", "data_type": "number" }, "started_at": { "label": "Started At", "data_type": "text" }, "resolved_at": { "label": "Resolved At", "data_type": "text" }, "closed_at": { "label": "Closed At", "data_type": "text" }, "incident_status": { "label": "Incident Status", "data_type": "select", "options": [ { "label": "Declared", "value": "declared" }, { "label": "Investigating", "value": "investigating" }, { "label": "Mitigating", "value": "mitigating" }, { "label": "Monitoring", "value": "monitoring" }, { "label": "Resolved", "value": "resolved" }, { "label": "Postmortem Pending", "value": "postmortem_pending" }, { "label": "Postmortem Complete", "value": "postmortem_complete" } ] }, "commander_id": { "label": "Incident Commander ID", "data_type": "text" }, "responders": { "label": "Responders", "data_type": "json" }, "affected_services": { "label": "Affected Services", "data_type": "json" }, "affected_accounts": { "label": "Affected Accounts", "data_type": "json" }, "mitigated_at": { "label": "Mitigated At", "data_type": "text" }, "recovered_at": { "label": "Recovered At", "data_type": "text" }, "postmortem_id": { "label": "Postmortem ID", "data_type": "text" }, "doc_type": { "label": "Doc Type", "data_type": "select", "options": [ { "label": "User Guide", "value": "user_guide" }, { "label": "API Docs", "value": "api_docs" }, { "label": "Runbook Update", "value": "runbook_update" }, { "label": "Release Notes", "value": "release_notes" }, { "label": "Internal Note", "value": "internal_note" } ] }, "audience": { "label": "Audience", "data_type": "select", "options": [ { "label": "Engineering", "value": "engineering" }, { "label": "QA", "value": "qa" }, { "label": "DevOps", "value": "devops" }, { "label": "End User", "value": "end_user" }, { "label": "Product", "value": "product" }, { "label": "Delivery", "value": "delivery" }, { "label": "Docs", "value": "docs" } ] }, "content_outline": { "label": "Content Outline", "data_type": "textarea" }, "plan_type": { "label": "Plan Type", "data_type": "select", "options": [ { "label": "Unit", "value": "unit" }, { "label": "Integration", "value": "integration" }, { "label": "E2E", "value": "e2e" }, { "label": "Regression", "value": "regression" }, { "label": "Manual", "value": "manual" } ] }, "test_case_ids": { "label": "Test Case IDs", "data_type": "json" }, "release_id": { "label": "Release ID", "data_type": "text" }, "incident_id": { "label": "Incident ID", "data_type": "text" }, "intake_disposition": { "label": "Intake Disposition", "data_type": "select", "options": [ { "label": "Pending", "value": "pending" }, { "label": "Atomic", "value": "atomic" }, { "label": "Discovery", "value": "discovery" }, { "label": "Parked", "value": "parked" }, { "label": "Rejected", "value": "rejected" } ] }, "initiative_id": { "label": "Initiative ID", "data_type": "text" } }, "views": { "default_list": { "type": "list", "label": "Work Items", "display": "table", "fields": { "title": { "sortable": true, "display_type": "text" }, "status": { "sortable": true, "display_type": "badge" }, "work_type": { "sortable": true, "display_type": "badge" }, "priority": { "sortable": true, "display_type": "badge" }, "severity": { "sortable": true, "display_type": "badge" }, "team": { "sortable": true, "display_type": "badge" }, "assignee_id": { "sortable": false, "display_type": "text" }, "is_blocked": { "sortable": false, "display_type": "badge" }, "created_at": { "sortable": true, "display_type": "timestamp" } }, "default_sort": { "field": "created_at", "direction": "desc" } }, "default_detail": { "type": "detail", "label": "Work Item", "sections": [ { "title": "Core", "fields": { "title": { "display_type": "input" }, "description": { "display_type": "textarea" }, "status": { "display_type": "select" }, "work_type": { "display_type": "select" }, "priority": { "display_type": "select" }, "severity": { "display_type": "select" }, "team": { "display_type": "select" }, "assignee_id": { "display_type": "input" }, "claimed_at": { "display_type": "input" } } }, { "title": "Claim & Approval", "fields": { "production_approval_status": { "display_type": "select" }, "approver_id": { "display_type": "input" }, "approved_at": { "display_type": "input" } } }, { "title": "Planning", "fields": { "epic_id": { "display_type": "input" }, "sprint_id": { "display_type": "input" }, "order": { "display_type": "input" }, "story_points": { "display_type": "input" } } }, { "title": "Incident", "fields": { "incident_status": { "display_type": "select" }, "commander_id": { "display_type": "input" }, "responders": { "display_type": "textarea" }, "affected_services": { "display_type": "textarea" }, "affected_accounts": { "display_type": "textarea" }, "mitigated_at": { "display_type": "input" }, "recovered_at": { "display_type": "input" }, "postmortem_id": { "display_type": "input" } } }, { "title": "Evidence", "fields": { "cortex_ticket_id": { "display_type": "input" }, "cased_analysis_id": { "display_type": "input" }, "kb_article_id": { "display_type": "input" }, "cil_project_id": { "display_type": "input" }, "cil_snapshot": { "display_type": "textarea" }, "support_summary": { "display_type": "textarea" }, "ai_confidence": { "display_type": "input" } } }, { "title": "Blocked", "fields": { "is_blocked": { "display_type": "input" }, "blocked_reason": { "display_type": "textarea" } } }, { "title": "Timeline", "fields": { "started_at": { "display_type": "input" }, "resolved_at": { "display_type": "input" }, "closed_at": { "display_type": "input" } } } ] } }, "record_permissions": { "system_admin": [ "create", "read", "update", "delete" ], "engineering": [ "create", "read", "update", "delete" ], "engineering_admin": [ "create", "read", "update", "delete" ], "product": [ "create", "read", "update", "delete" ], "docs": [ "create", "read", "update", "delete" ], "qa": [ "create", "read", "update", "delete" ], "devops": [ "create", "read", "update", "delete" ], "management": [ "create", "read", "update", "delete" ], "sales": [ "create", "read", "update", "delete" ], "csm": [ "create", "read", "update", "delete" ], "tam": [ "create", "read", "update", "delete" ], "support": [ "create", "read", "update", "delete" ], "support_admin": [ "create", "read", "update", "delete" ] } }, "validation_schema": { "fields": { "title": { "data_type": "text", "required": true }, "description": { "data_type": "textarea", "required": false }, "status": { "data_type": "select", "required": true, "options": [ { "label": "Triage", "value": "triage" }, { "label": "Backlog", "value": "backlog" }, { "label": "Assigned", "value": "assigned" }, { "label": "In Progress", "value": "in_progress" }, { "label": "In Review", "value": "in_review" }, { "label": "Resolved", "value": "resolved" }, { "label": "Closed", "value": "closed" }, { "label": "Parking", "value": "parking" } ] }, "work_type": { "data_type": "select", "required": true, "options": [ { "label": "Bug", "value": "bug" }, { "label": "Task", "value": "task" }, { "label": "Feature", "value": "feature" }, { "label": "Technical Debt", "value": "technical_debt" }, { "label": "Incident Followup", "value": "incident_followup" }, { "label": "Doc", "value": "doc" }, { "label": "Test Plan", "value": "test_plan" } ] }, "priority": { "data_type": "select", "required": false, "options": [ { "label": "P0", "value": "p0" }, { "label": "P1", "value": "p1" }, { "label": "P2", "value": "p2" }, { "label": "P3", "value": "p3" } ] }, "severity": { "data_type": "select", "required": false, "options": [ { "label": "SEV1", "value": "sev1" }, { "label": "SEV2", "value": "sev2" }, { "label": "SEV3", "value": "sev3" }, { "label": "SEV4", "value": "sev4" } ] }, "team": { "data_type": "select", "required": false, "options": [ { "label": "Unassigned", "value": "unassigned" }, { "label": "Product", "value": "product" }, { "label": "Engineering", "value": "engineering" }, { "label": "Implementation", "value": "implementation" }, { "label": "DevOps", "value": "devops" }, { "label": "QA", "value": "qa" }, { "label": "Delivery", "value": "delivery" }, { "label": "Docs", "value": "docs" }, { "label": "Support", "value": "support" }, { "label": "Sales", "value": "sales" }, { "label": "Management", "value": "management" }, { "label": "Proserve", "value": "proserve" }, { "label": "All", "value": "*" } ] }, "assignee_id": { "data_type": "text", "required": false }, "claimed_at": { "data_type": "text", "required": false }, "production_approval_status": { "data_type": "select", "required": false, "options": [ { "label": "Pending", "value": "pending" }, { "label": "Requested", "value": "requested" }, { "label": "Approved", "value": "approved" }, { "label": "Rejected", "value": "rejected" } ] }, "approver_id": { "data_type": "text", "required": false }, "approved_at": { "data_type": "text", "required": false }, "agent_id": { "data_type": "text", "required": false }, "epic_id": { "data_type": "text", "required": false }, "sprint_id": { "data_type": "text", "required": false }, "order": { "data_type": "number", "required": false }, "story_points": { "data_type": "number", "required": false }, "is_blocked": { "data_type": "boolean", "required": false }, "blocked_reason": { "data_type": "textarea", "required": false }, "cortex_ticket_id": { "data_type": "text", "required": false }, "cased_analysis_id": { "data_type": "text", "required": false }, "kb_article_id": { "data_type": "text", "required": false }, "cil_project_id": { "data_type": "text", "required": false }, "cil_snapshot": { "data_type": "json", "required": false }, "support_summary": { "data_type": "textarea", "required": false }, "ai_confidence": { "data_type": "number", "required": false }, "started_at": { "data_type": "text", "required": false }, "resolved_at": { "data_type": "text", "required": false }, "closed_at": { "data_type": "text", "required": false }, "incident_status": { "data_type": "select", "required": false, "options": [ { "label": "Declared", "value": "declared" }, { "label": "Investigating", "value": "investigating" }, { "label": "Mitigating", "value": "mitigating" }, { "label": "Monitoring", "value": "monitoring" }, { "label": "Resolved", "value": "resolved" }, { "label": "Postmortem Pending", "value": "postmortem_pending" }, { "label": "Postmortem Complete", "value": "postmortem_complete" } ] }, "commander_id": { "data_type": "text", "required": false }, "responders": { "data_type": "json", "required": false }, "affected_services": { "data_type": "json", "required": false }, "affected_accounts": { "data_type": "json", "required": false }, "mitigated_at": { "data_type": "text", "required": false }, "recovered_at": { "data_type": "text", "required": false }, "postmortem_id": { "data_type": "text", "required": false }, "doc_type": { "data_type": "select", "required": false, "options": [ { "label": "User Guide", "value": "user_guide" }, { "label": "API Docs", "value": "api_docs" }, { "label": "Runbook 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false }, "incident_id": { "data_type": "text", "required": false } } } }, { "kind": "item", "slug": "workbench_epic", "name": "Workbench Epic", "description": "Large initiative that groups work items across sprints", "icon": "mountain", "color": "#6366F1", "ownership": "system", "is_active": true, "design_schema": { "scope": "account", "fields": { "title": { "label": "Title", "data_type": "text", "required": true, "system": true }, "description": { "label": "Description", "data_type": "textarea", "required": false, "system": true }, "phase": { "label": "Phase", "data_type": "select", "required": true, "options": [ { "label": "Current", "value": "current" }, { "label": "Future", "value": "future" }, { "label": "Completed", "value": "completed" } ] }, "team": { "label": "Primary Team", "data_type": "select", "options": [ { "label": "Unassigned", "value": "unassigned" }, { "label": "Product", "value": "product" }, { "label": "Engineering", "value": "engineering" }, { "label": 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"label": "DevOps", "value": "devops" }, { "label": "QA", "value": "qa" }, { "label": "Delivery", "value": "delivery" }, { "label": "Docs", "value": "docs" }, { "label": "Support", "value": "support" }, { "label": "Sales", "value": "sales" }, { "label": "Management", "value": "management" }, { "label": "Proserve", "value": "proserve" } ] } }, "views": { "default_list": { "type": "list", "label": "Epics", "display": "table", "fields": { "title": { "sortable": true, "display_type": "text" }, "phase": { "sortable": true, "display_type": "badge" }, "team": { "sortable": true, "display_type": "badge" }, "target_date": { "sortable": true, "display_type": "text" }, "created_at": { "sortable": true, "display_type": "timestamp" } }, "default_sort": { "field": "created_at", "direction": "desc" } }, "default_detail": { "type": "detail", "label": "Epic", "sections": [ { "title": "Core", "fields": { "title": { "display_type": "input" }, "description": { "display_type": "textarea" }, "phase": { 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"delete" ] } }, "validation_schema": {} }, { "kind": "item", "slug": "workbench_sprint", "name": "Workbench Sprint", "description": "Time-boxed iteration within an epic", "icon": "iterations", "color": "#10B981", "ownership": "system", "is_active": true, "design_schema": { "scope": "account", "fields": { "title": { "label": "Title", "data_type": "text", "required": true, "system": true }, "description": { "label": "Description", "data_type": "textarea", "required": false, "system": true }, "phase": { "label": "Phase", "data_type": "select", "required": true, "options": [ { "label": "Current", "value": "current" }, { "label": "Next", "value": "next" }, { "label": "Future", "value": "future" }, { "label": "Completed", "value": "completed" } ] }, "team": { "label": "Team", "data_type": "select", "options": [ { "label": "Engineering", "value": "engineering" }, { "label": "DevOps", "value": "devops" }, { "label": "Support", "value": "support" }, { "label": "System", "value": "system" }, { "label": "Incident", "value": "incident" }, { "label": "All Teams", "value": "*" } ] }, "epic_id": { "label": "Epic ID", "data_type": "text" }, "start_at": { "label": "Start At", "data_type": "text" }, "end_at": { "label": "End At", "data_type": "text" }, "goal": { "label": "Sprint Goal", "data_type": "textarea" }, "capacity": { "label": "Capacity", "data_type": "number" }, "order": { "label": "Order", "data_type": "number", "required": false } }, "views": { "default_list": { "type": "list", "label": "Sprints", "display": "table", "fields": { "title": { "sortable": true, "display_type": "text" }, "phase": { "sortable": true, "display_type": "badge" }, "team": { "sortable": true, "display_type": "badge" }, "epic_id": { "sortable": false, "display_type": "text" }, "start_at": { "sortable": true, "display_type": "text" }, "created_at": { "sortable": true, "display_type": "timestamp" } }, "default_sort": { "field": "created_at", "direction": "desc" } }, "default_detail": { "type": 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