# Meter and messaging facts (from Operations and Legal)

- 82% of homes have automated meters. They log hourly readings, but the readings reach our systems once a day, in a batch at 6 a.m.
- The other 18% of homes have older meters that are read manually every quarter. There is no daily data for them.
- State consumer rule: utilities may send SMS alerts only to customers who have opted in to SMS.
- Email alerts are permitted for any customer with an email on file (64% of customers).