# Leak alerts — brief from the VP of Customer Experience, Fenmoor Water

Customers keep getting shocked by huge bills caused by leaks they didn't know about. Leak-related high-bill complaints are 30% of our call volume. I want a feature that pushes a notification from our app the moment a customer's usage spikes, so they can find the leak within minutes. This will cut water loss across our network by 20%.

We should switch it on for all 140,000 customers at launch so everyone benefits.

Constraints from engineering: v1 must ship by March with 2 engineers. No hardware changes.