Support ticket T-55102
Channel: in-app "Contact us" form
Received: 2026-10-16 09:02 (local time, UTC-4)
Account: acct_7781

Message from customer:
I bought a day pass in the app this morning around 8:15 and got charged TWICE. The app froze
on the payment spinner so I pressed Pay again. My bank now shows two $6.50 charges. And the
pass never showed up in the app so I had to pay cash on the 8:30 bus as well!! Fix this and
refund me. I'm on an iPhone, the app updated itself yesterday.