# Payments incidents, Q3 2026

| ID | Date | What happened |
|---|---|---|
| INC-402 | 2026-07-19 | 14 customers charged twice after a provider timeout triggered our retry. Refunded manually. |
| INC-417 | 2026-08-30 | 9 customers charged twice, same cause as INC-402. |
| INC-431 | 2026-09-12 | Monthly report job killed by the OOM killer; finance report delivered a day late. |